Support Board
Date/Time: Sun, 09 Feb 2025 04:16:03 +0000
New instance
View Count: 1507
| [2020-07-15 17:43:47] |
| User489899 - Posts: 11 |
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Hi if I select a new instance of sierra in file. It doesn't connect to the database and in the message log, notes suggest that I don't have the correct package. I haven't changed my package and have never had this problem so would appreciate your help.
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| [2020-07-15 19:34:24] |
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You need to update Sierra Chart to the current version: Software Download: Fast Update There is a notice about this, when you start Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-16 05:30:59] |
| User489899 - Posts: 11 |
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Thank you I've updated to the latest vrs. Still getting the following from the message log: Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-07-16 01:26:25.700 * |
| [2020-07-16 05:35:27] |
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We see the sub instance is still running version 2068. Exit from that sub instance, and restart it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-16 05:35:33
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| [2020-07-17 07:06:18] |
| User489899 - Posts: 11 |
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Hi I tried that and still had the problem I then restarted my PC and reinstalled latest vrs and still the same problem
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| [2020-07-17 20:16:39] |
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There really should not be a problem with this. Exit all instances of Sierra Chart. Start up the main instance only and update update that instance: Software Download: Fast Update And then start the sub instances. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-17 22:26:07
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| [2020-07-21 07:01:18] |
| User489899 - Posts: 11 |
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Sorry other than uninstalling and reinstalling I've done everything you've asked and still got the same issue! Happy to video it if you want! Actions close down sierra completely restart PC Open sierra go to HELP- Download current vrs - run the update. It automatically restarts SC I then open a new instance and get the same message log |
| [2020-07-21 08:50:27] |
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Are you logged into your Windows account with an Administrator type account? We want you to exit from all sub instances and then run a sub instance with File >> New Instance and after about 30 seconds provide the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog from the main instance of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-21 12:54:43] |
| User489899 - Posts: 11 |
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Reading Internal Order ID file. | 2020-07-21 08:52:14.240 Reading Trade Orders file. | 2020-07-21 08:52:14.405 Reading Trade Positions file. | 2020-07-21 08:52:14.406 Reading Account Balance file. | 2020-07-21 08:52:14.408 UDPListener (1396). Port 22904 | Error binding to UDP port: 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2020-07-21 08:52:14.444 Software version: 2068 64-bit | 2020-07-21 08:52:14.444 Enabled for: Advanced Features 2. | 2020-07-21 08:52:14.444 Enabled for: Sierra Chart Historical Data Service. | 2020-07-21 08:52:14.444 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-07-21 08:52:14.444 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-21 08:52:14.444 Enabled for exchange2: CME (Trading Account Required) | 2020-07-21 08:52:14.444 Enabled for exchange2: CBOT (Trading Account Required) | 2020-07-21 08:52:14.444 Enabled for exchange2: COMEX (Trading Account Required) | 2020-07-21 08:52:14.444 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-07-21 08:52:14.444 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-21 08:52:14.444 Current selected Data/Trading service: DTC - Sub Instance | 2020-07-21 08:52:14.444 Custom symbol settings values: disabled | 2020-07-21 08:52:14.444 Chart Update Interval: 500 | 2020-07-21 08:52:14.444 Intraday Data Storage Time Unit: 0 | 2020-07-21 08:52:14.444 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-07-21 08:52:14.444 2020-07-21 13:52:14 Local computer time | 2020-07-21 08:52:14.444 2020-07-21 12:52:14 Local computer time in UTC | 2020-07-21 08:52:14.444 2020-07-21 08:52:14 Local computer time in SC Time Zone | 2020-07-21 08:52:14.444 2020-07-21 12:52:15 Server time in UTC | 2020-07-21 08:52:14.444 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-07-21 08:52:14.444 Program path: C:\SierraChart\SierraChartInstance_2\ | 2020-07-21 08:52:14.444 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2020-07-21 08:52:14.444 OS Version Number: 10.0 | 2020-07-21 08:52:14.444 Locale Setting: C | 2020-07-21 08:52:14.444 DLLs: | 2020-07-21 08:52:14.445 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-07-21 08:52:14.487 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-07-21 08:52:14.523 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-07-21 08:52:14.523 Received 5 login tokens. | 2020-07-21 08:52:14.634 Files to Open on Start up | File does not exist: C:\SierraChart\SierraChartInstance_2\Data\ExampleChartbook.cht | 2020-07-21 08:52:17.621 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-07-21 08:52:19.622 * |
| [2020-07-21 19:32:51] |
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This is not what we need. This is what was said at post #8: We want you to exit from all sub instances and then run a sub instance with File >> New Instance and after about 30 seconds provide the Message Log:
We need this from the main instance. Not the sub instance.
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog from the main instance of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-22 06:10:40] |
| User489899 - Posts: 11 |
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Sorry my bad! Reading Internal Order ID file. | 2020-07-22 02:09:02.433 Reading Trade Orders file. | 2020-07-22 02:09:02.660 Reading Trade Positions file. | 2020-07-22 02:09:02.674 Reading Account Balance file. | 2020-07-22 02:09:02.683 UDPListener (1180). Port 22904 | Listening on UDP port 22904. | 2020-07-22 02:09:02.731 Software version: 2138 64-bit | 2020-07-22 02:09:02.731 Primary Thread ID: 6104 | 2020-07-22 02:09:02.731 Enabled for: Advanced Features 2. | 2020-07-22 02:09:02.731 Enabled for: Sierra Chart Historical Data Service. | 2020-07-22 02:09:02.731 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-07-22 02:09:02.731 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-22 02:09:02.731 Enabled for exchange2: CME (Trading Account Required) | 2020-07-22 02:09:02.731 Enabled for exchange2: CBOT (Trading Account Required) | 2020-07-22 02:09:02.731 Enabled for exchange2: COMEX (Trading Account Required) | 2020-07-22 02:09:02.731 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-07-22 02:09:02.731 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-22 02:09:02.731 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-07-22 02:09:02.731 Custom symbol settings values: enabled | 2020-07-22 02:09:02.731 Chart Update Interval: 500 | 2020-07-22 02:09:02.731 Intraday Data Storage Time Unit: 0 | 2020-07-22 02:09:02.731 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-07-22 02:09:02.731 2020-07-22 07:09:02 Local computer time | 2020-07-22 02:09:02.731 2020-07-22 06:09:02 Local computer time in UTC | 2020-07-22 02:09:02.731 2020-07-22 02:09:02 Local computer time in SC Time Zone | 2020-07-22 02:09:02.731 2020-07-22 06:09:02 Server time in UTC | 2020-07-22 02:09:02.731 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-07-22 02:09:02.731 Program path: C:\SierraChart\ | 2020-07-22 02:09:02.731 Data Files path: D:\Data\ | 2020-07-22 02:09:02.731 OS Version Number: 10.0 | 2020-07-22 02:09:02.731 Locale Setting: C | 2020-07-22 02:09:02.731 Allowed protected custom studies: | 2020-07-22 02:09:02.731 Created the DTC Protocol server. | 2020-07-22 02:09:02.764 DTC Protocol Server listening on port 11099. | 2020-07-22 02:09:02.766 Created the DTC Protocol historical data server. | 2020-07-22 02:09:02.766 HD Server Manager | Listening on port 11098 | 2020-07-22 02:09:02.769 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2020-07-22 02:09:02.770 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-07-22 02:09:02.876 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-07-22 02:09:03.479 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-07-22 02:09:03.479 Symbol settings MD5 received. Request ID: 1. | 2020-07-22 02:09:03.948 Symbol settings are up-to-date for sc_futures.dtc.trading. | 2020-07-22 02:09:03.948 Received 5 login tokens. | 2020-07-22 02:09:08.496 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-07-22 02:09:08.572 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-07-22 02:09:08.599 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-07-22 02:09:08.599 SC Futures Order Routing/Data | Connected to server. | 2020-07-22 02:09:08.705 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-07-22 02:09:08.705 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-07-22 02:09:08.705 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-07-22 02:09:09.025 SC Futures Order Routing/Data | Sending logon request message. | 2020-07-22 02:09:09.025 SC Futures Order Routing/Data | Received logon response. | 2020-07-22 02:09:09.123 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-07-22 02:09:09.123 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-07-22 02:09:09.123 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-07-22 02:09:09.123 SC Futures Order Routing/Data | Trading is supported. | 2020-07-22 02:09:09.123 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-07-22 02:09:09.123 SC Futures Order Routing/Data | OCO Orders supported. | 2020-07-22 02:09:09.123 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-07-22 02:09:09.123 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-07-22 02:09:09.123 Triggering next historical data download in queue. | 2020-07-22 02:09:09.123 Triggering next historical data download in queue. | 2020-07-22 02:09:09.123 Triggering next historical data download in queue. | 2020-07-22 02:09:09.123 Triggering next historical data download in queue. | 2020-07-22 02:09:09.123 Updated verified funded futures trading account ending date to: 2020-08-21 06:09:09 | 2020-07-22 02:09:09.123 |
| [2020-07-22 06:45:57] |
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Are you running the sub instances of Sierra Chart using File >> New Instance? If not, then update the secondary instances with Help >>Download Current Version. That should resolve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-22 06:46:41
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| [2020-08-03 08:22:20] |
| User489899 - Posts: 11 |
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Sorry for the late response been away on holiday. I am running a sub instance using File>> New Instance . I think your asking me to update from the Sub/New instance? If so I've tried it and it won't let me. I get a pop up telling me to update sierra chart from the main instance not the subinstance. Followed by sub instances will be automatically updated on restart. I am pretty stuck!! |
| [2020-08-03 19:18:23] |
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Really this makes no sense as to why there would be a problem. Go into the sub instance folder (SierraChartInstance_2) and any others, and delete all EXE and DLL files in there. Make sure to do this when the sub instance is not running.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-03 19:18:51
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| [2020-08-05 15:57:03] |
| User489899 - Posts: 11 |
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OK that seems to have solved it Thx for your help |
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