Support Board
Date/Time: Wed, 12 Feb 2025 04:21:29 +0000
Changing Order Quantity Stability Issue with Sierra
View Count: 860
| [2020-07-08 14:00:54] |
| nosast - Posts: 312 |
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Please SC engineers, get Sierra back to the "normal stable" we had for years. I just wanted to change a target order size in the DOM from 7 to 6 lots and SC crashed on me. Completely shut down. Nothing stated in the message log. I'm on 2132, newest windows, Open GL.
Date Time Of Last Edit: 2020-07-08 22:37:16
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| [2020-07-08 16:02:20] |
| nosast - Posts: 312 |
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Looks like this issue below re-appeared in 2132 after it was fixed Unhandled exception in Trade DOM Date Time Of Last Edit: 2020-07-08 22:37:39
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| [2020-07-08 18:35:03] |
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Please SC engineers, get Sierra back to the normal stable we had for years. I just wanted to change a target order size in the DOM from 7 to 6 lots and SC crashed on me. Completely shut down. Nothing stated in the message log. I'm on 2132, newest windows, Open GL. This is a Windows operating system issue! The stability problem is there.Sierra Chart does not have an issue like this in its own code. Something is going wrong at the operating system level. We did already implement a workaround though. We will see what we can do. Update: We are going to do additional testing and research related to this issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-08 18:54:34
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| [2020-07-08 21:09:53] |
| nosast - Posts: 312 |
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Thanks for looking into this. I also activated the message log save to file to be able to send more detailed logs if it happens again. I hope not, because today it cost me some...
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| [2020-07-08 21:29:04] |
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The log file is definitively of no use to us for something like this. And we are 100% certain this is an operating system level issue. Sierra Chart itself just does not have problems like this. And we have never been able to reproduce this either. The way we are looking to approach this is to completely replace that dialog with our new settings dialog. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-09 07:04:54
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| [2020-07-11 00:10:09] |
| Sierra_Chart Engineering - Posts: 18391 |
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Let us know if you still see the issue on 2135. We are also working on replacing that order quantity dialog which uses Microsoft Dialog functionality, to our new high-performance and highly customizable settings interface. We should have this out in a few more days at the latest. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-11 01:11:30] |
| nosast - Posts: 312 |
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Looks good in initial testing. Issue not reproducable in SIM mode.
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| [2020-07-11 01:34:57] |
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The only thing that we changed that perhaps could be related would be that we removed some enhanced exception handling related to OpenGL. Perhaps that was causing some stack corruption issue that we were unaware of. Why that would be the case we do not know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-16 16:17:06] |
| nosast - Posts: 312 |
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Tested a few days with 2135. SC is really back to rock stable even with Open GL.
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| [2020-07-16 18:27:10] |
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The problem is still there. It is not version specific. You are just not seeing it. And we do not believe the problem is within Sierra Chart to begin with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-16 20:12:01] |
| nosast - Posts: 312 |
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All I can say is that I did intense testing in trying to reproduce the crashes. In prior versions I could easily reproduce it - not any more in 2135. Whatever changed - I like it and it makes SC rocksolid again. Not one exception since 2135, before I had 3-5 every day. As long as I don't see it - it's gone for me ;-) |
| [2020-09-30 04:07:51] |
| Sierra_Chart Engineering - Posts: 18391 |
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We do believe this issue is now resolved. Our conclusion after all this time is that it must have been an operating system level bug causing a stack corruption but we are no longer using the operating system provided order modification dialog.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-30 04:07:59
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| [2020-09-30 12:57:14] |
| nosast - Posts: 312 |
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SC is rock solid again for me since v2135.
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| [2020-09-30 18:28:45] |
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For the record we did not identify any problem, never did, and never did anything to directly resolve the issue other than avoid using a Microsoft dialog window which was perfectly fine to begin with. This is just further hard evidence this was an operating system problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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