Support Board
Date/Time: Sat, 08 Feb 2025 13:54:12 +0000
Account balance value issue
View Count: 780
| [2020-07-07 18:10:59] |
| User156295 - Posts: 104 |
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Dears I had 3 fills today, first ever live on SC. The last fill was sent to server at 11:11 (NY time). After any of fills the account balance on Sierra Chart was not changed. I could only read NPL from trade window but opening "Acc. Balances Window" still has an old value i.e. before todays fills. I was also updating SC a couple days ago if that matters. So I chatted about this with amp desk around 11:25 and they confirmed the balance changed and they had correct balance value and I still could not see it on the platform. They also check that all is fine on their end. Suddenly during chatting with desk the balance finally changed on the SC platform. So I was waiting almost whole 16 minutes to see a changed balance. But this is not the end. I tried to check the balance via online acces here https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry&Service=tt_order_routing.dtc.trading#AccountBalance and there is still visible an old balance value ie before today's fills. Summarizing, these are my first ever live trades on futs on the regulated market and wanted to be sure that all is working ok but here I can see some important lags as above and now AMP asked me to direct this issue to SC. So AMP has correct balance value, SC platform received correct balance value after around 16 minutes, SC through web acces still has balance value ie old value before today's fills. Pls advise, thank you. |
| [2020-07-08 07:09:51] |
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The delay you experienced is not unusual. This is explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#UnsupportedPositionAndAccountBalanceFields For faster account balance updates set the Primary Server to Server 1 or Server 4. Refer to the set up instructions for this: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-08 08:29:47] |
| User156295 - Posts: 104 |
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As I trade mainly CME so I am using Server 2 so than changing this to server 1 or 4 will have impact on potential latency, yes? Seems I have to choose or to have faster execution or to be able to see current account balance. So I should ask now how serious difference is in latency between server 1 and server 2? |
| [2020-07-08 08:32:31] |
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Latency difference is about 1.5 milliseconds. It really is not much.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-08 08:32:36
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| [2020-07-08 08:41:10] |
| User156295 - Posts: 104 |
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Blink of an eye lasts around 300 miliseconds, here we have 1.5 miliseconds diff. so maybe we can live with that, hmmm... I do not have any hft farm, I do not trade known volatile events, my quickest decisions last just that blink of an eye, hmmm... I think we can go for it. |
| [2020-07-08 08:51:08] |
| User156295 - Posts: 104 |
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So now should I change servers with each other as attached? https://i.imgur.com/jAMGDok.jpg
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| [2020-07-08 09:21:47] |
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If you want to show an image, attach it here and not link externally. We will not look at external images.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-08 11:24:58] |
| User156295 - Posts: 104 |
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So pls tell me how to having opened Data/Service Settings window as question relates to this window and while keeping it open it is impossible to go to Edit>Screen Images to make a screentshot or I miss smth.
Date Time Of Last Edit: 2020-07-08 15:18:21
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| [2020-07-08 19:08:07] |
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In this case you just need to use an external screen capture utility and then just attach the image file here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-08 19:22:49] |
| User156295 - Posts: 104 |
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Got it, attached.
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 jAMGDok.jpg / V - Attached On 2020-07-08 19:20:43 UTC - Size: 48.53 KB - 282 views |
| [2020-07-08 19:40:22] |
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Yes just reverse those two server settings that you currently have set.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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