Support Board
Date/Time: Sat, 08 Feb 2025 13:53:47 +0000
free trial
View Count: 810
| [2020-07-07 14:06:30] |
| User154345 - Posts: 6 |
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hi, I'm still on free trial till 12.07.12 but I cannot connect with SC. please advise & thank you User154345 |
| [2020-07-08 06:14:40] |
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Your trial ended on July 5, 2020. If you wish to continue to use Sierra Chart, then you will need to add funds to your account and select a Service Package. ---- Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-08 06:14:57
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| [2020-07-08 14:00:56] |
| User154345 - Posts: 6 |
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how this is possible if on the email which I received says till 12.07.12? please check added PrtScreen from my email and advise |
Private File Attachment Deleted. |
| [2020-07-08 14:43:37] |
| John - SC Support - Posts: 37842 |
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Thank you for attaching the email. We see what happened. We have a process that checks when new trials are activated to see if the user has already had a trial. In your case, it appears that there was a trial account used previously, but had not used the full 15 days of time. Therefore, 7 days were removed from your trial to account for the previous time used. We have gone ahead and given you back the 7 days of usage time starting from today. Our apologies for the confusion. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-09 08:29:01] |
| User154345 - Posts: 6 |
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Thank you John!
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