Support Board
Date/Time: Sat, 08 Feb 2025 14:02:45 +0000
Post From: free trial
| [2020-07-08 14:43:37] |
| John - SC Support - Posts: 37842 |
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Thank you for attaching the email. We see what happened. We have a process that checks when new trials are activated to see if the user has already had a trial. In your case, it appears that there was a trial account used previously, but had not used the full 15 days of time. Therefore, 7 days were removed from your trial to account for the previous time used. We have gone ahead and given you back the 7 days of usage time starting from today. Our apologies for the confusion. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |