Support Board
Date/Time: Mon, 25 Nov 2024 10:21:13 +0000
Missing Data
View Count: 1734
| [2014-01-28 15:44:37] |
| User83762 - Posts: 61 |
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Two charts: 1)RTH only ES Daily, Intraday Chart Only, Session Times 9:30-16:15, 180 Days to Display/Load, Bar Period 1-0-0, Continuous futures Contract - Date Rule Rollover, Back Adjusted 2) Intraday Chart 15 minute, 180 days to Display/load, day session only, Bar Period 0-15-0, same CB option selected No data between 9/11/13 and 12/12/13 on both charts; data from 12/12 to today is accurate, prices before that are down near 400! Sometimes a delete and reload will result in first bar dated 12/12/13, despite 180 day chosen to display/load Have tried numerous times to delete all data and download/reload and recalculate, same problem persists. Some lines from LOG: ES.CME_20140300_ESH4.CME_Eq [CB] 30 Min #3: Performing continuous futures contract back adjustment calculations. | 2014-01-28 11:55:44 ES.CME_20140300_ESH4.CME_Eq [CB] 30 Min #3: ES.CME_20130900_ESU3.CME_Eq Open price on 2013-09-12 is 168975. | 2014-01-28 11:55:44 ES.CME_20140300_ESH4.CME_Eq [CB] 30 Min #3: ES.CME_20131200_ESZ3.CME_Eq Open price on 2013-09-12 is 168325. | 2014-01-28 11:55:44 ES.CME_20140300_ESH4.CME_Eq [CB] 30 Min #3: ES.CME_20130900_ESU3.CME_Eq price difference to ES.CME_20131200_ESZ3.CME_Eq is -650. | 2014-01-28 11:55:44 ES.CME_20140300_ESH4.CME_Eq [CB] 30 Min #3: ES.CME_20131200_ESZ3.CME_Eq Open price on 2013-12-12 is 178075. | 2014-01-28 11:55:44 ES.CME_20140300_ESH4.CME_Eq [CB] 30 Min #3: ES.CME_20140300_ESH4.CME_Eq Open price on 2013-12-12 is 177425. | 2014-01-28 11:55:44 ES.CME_20140300_ESH4.CME_Eq [CB] 30 Min #3: ES.CME_20131200_ESZ3.CME_Eq price difference to ES.CME_20140300_ESH4.CME_Eq is -650. | 2014-01-28 11:55:44 ES.CME_20140300_ESH4.CME_Eq [CB] 30 Min #3: Back adjust amount for symbol ES.CME_20130900_ESU3.CME_Eq is -130000. | 2014-01-28 11:55:44 ES.CME_20140300_ESH4.CME_Eq [CB] 30 Min #3: Back adjust amount for symbol ES.CME_20131200_ESZ3.CME_Eq is -65000. | 2014-01-28 11:55:44 Socket closed. No error. | 2014-01-28 11:57:43 The SSL socket was shut down successfully. | 2014-01-28 11:57:43 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2014-01-28 11:57:44 CTS FIX Historical Data: Disconnected. | 2014-01-28 11:57:44 Please advise. Date Time Of Last Edit: 2014-01-28 17:41:45
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| [2014-01-28 22:04:27] |
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We need time to test this. We are quite busy now. We are not quite sure how soon we can get to it. As an alternative you can use a directly paid for account: http://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html And use the Sierra Chart Real-time and Historical Futures Data Feed with CTS T4: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-28 22:06:07
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| [2014-01-28 23:29:44] |
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We are going to be testing this now. This is not a standard test because it involves a special configuration used with Top Step Trader. So it is more involved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-28 23:30:31
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| [2014-01-29 00:43:59] |
| User83762 - Posts: 61 |
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Was working fine yesterday, but not this morning
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| [2014-01-29 03:40:04] |
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We have looked into this. If you want to use the back adjustment feature with Continuous Futures Contracts, you will need a paid Sierra Chart account at package 3. Otherwise, with the how a Top Step Trader account is configured the calculations will not work properly. And also the historical market data system from CTS is not nearly as fast and reliable as what we provide with our own service. The Sierra Chart system is probably about 20 times faster from what we observed during testing. So do not use one of the back adjustment options. If you are missing data, refer to help topic 7.1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData We really cannot provide further help than this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-29 03:40:54
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| [2014-01-29 03:45:21] |
| User83762 - Posts: 61 |
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Again, it was working perfectly yesterday.
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| [2014-01-29 03:57:03] |
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We have learned that your account was not a Top Step Trader configured account yesterday. You will need a paid Sierra Chart account to use the functionality that you want. Let us know if you want us to convert your account back. And you will need to subscribe at Sierra Chart package 3. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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