Support Board
Date/Time: Wed, 27 Nov 2024 21:51:42 +0000
ISSUES WITH MY ACCOUNT NUMBERS AND SYMBOL
View Count: 723
| [2020-06-24 21:02:09] |
| Jose Baptista - Posts: 12 |
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THE account numbers on the trade window is not the same as my personal account numbers and the symbol i want to trade it say that doesn´t have any Data (MESU20) MICRO S&P 500, I HAVE THIS ISSUES FOR 3 WEEKS AND I NEED THIS TO BE SOLVE SOON. THAKNS |
| [2020-06-25 18:13:51] |
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Make sure you are using the correct symbols by using this command to translate the symbols: Edit Menu: Edit >> Translate Symbols To Current Service If you still have a problem with regards to data, we would need to see your Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Regarding the account identifier you need to ask your broker about that. We cannot help with it. However, refer to: CQG Trading Platform Service: CQG Trading Account Numbers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-25 18:17:09
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| [2023-07-07 10:22:23] |
| Jose Baptista - Posts: 12 |
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hola buen dia, he pagado por los datos la plataforma esta conectada, pero no me aparecen las graficas que tengo grabadas que son micro SP500, ,micro rusell, micro NQ , no tengo nada de los setup si me pueden colaborar en este tema se los gradezco bendecido dia |
| [2023-07-07 13:58:15] |
| Sierra_Chart Engineering - Posts: 17198 |
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Go to this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed And activate this exchange: CME non-professional top-of-book It is 1.25 USD per month. You will then have the market data within a few minutes. You may need to restart Sierra Chart. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-07 14:00:02
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