Support Board
Date/Time: Wed, 27 Nov 2024 21:30:24 +0000
Post From: ISSUES WITH MY ACCOUNT NUMBERS AND SYMBOL
| [2020-06-25 18:13:51] |
| |
|
Make sure you are using the correct symbols by using this command to translate the symbols: Edit Menu: Edit >> Translate Symbols To Current Service If you still have a problem with regards to data, we would need to see your Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Regarding the account identifier you need to ask your broker about that. We cannot help with it. However, refer to: CQG Trading Platform Service: CQG Trading Account Numbers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-25 18:17:09
|