Support Board
Date/Time: Sat, 08 Feb 2025 03:29:24 +0000
Symbol Rollover Live Data Issue
View Count: 578
| [2020-06-17 01:32:02] |
| User276339 - Posts: 4 |
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I use Denali data feed and I'm trading the E mini S&P 500 futures. The symbol rolled over recently for the new contract but the data and price isn't changing or updating for it. It's paused right now for some reason. What is the problem and how do I fix it?
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| [2020-06-17 03:26:34] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image And refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-17 22:46:52] |
| User276339 - Posts: 4 |
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http://www.sierrachart.com/image.php?Image=1592433834913.png Everytime I shut down the platform and restart it the price and data will update but then it won't do anything afterwards. The price and data just sits there and nothing happens |
| [2020-06-18 16:52:36] |
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The background color of that chart is unusual. Is that intentional? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-18 20:46:17] |
| User276339 - Posts: 4 |
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Yes the background is intentional. I went through the steps and got part of the problem fixed. Here is my problem now. On my account it says I'm allowed 2 systems. So I have Sierra charts downloaded on a PC desktop and a laptop. I would like to trade with both of them at the same time on the same trading account. Whichever one I open first has the live realtime data and everything works fine. Whichever one I open the sierra platform on second only loads the data to the current time I open the program and then it doesn't update any new data so it's paused. How do I fix this so I can get current up to date data on both at the same time using the same account? Or do I need another account? |
| [2020-06-20 08:18:32] |
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You will need to use delayed data on the other unless you pay the exchange fees twice. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#UsingDelayedMarketData If you want to pay the exchange fees twice let us know and we can give you directions on how to do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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