Support Board
Date/Time: Fri, 28 Feb 2025 04:49:58 +0000
I don't want to update!
View Count: 2093
| [2020-06-15 09:14:00] |
| Matt654 - Posts: 73 |
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Hi Support board I am running the 1957 version because its the only one that Excel runs on, and its the main part of my trading strategy. This morning you locked it up so its not receiving data, can you please unlock it. Otherwise I will eventually have to stop using Sierra charts and find new software that uses Excel.
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| [2020-06-15 10:53:49] |
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We are checking on this. Based on the service you are using that version should not be locked out.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-15 11:01:57] |
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Restart Sierra Chart and you should now have full access on 1957. Please confirm.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-15 12:07:18] |
| Matt654 - Posts: 73 |
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Thanks very much version 1957 back up and running, great customer service.
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| [2020-06-15 23:52:06] |
| User90125 - Posts: 715 |
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Cannot logon this legacy AT version 1941 64-bit (27570:27571M) on Transact/Infinity: TransAct Trading | Disabled API Token | 2020-06-15 18:38:58.901*
Please enable or update the API Token as needed. Thank you. |
| [2020-06-16 01:21:16] |
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This is not within our control. This is controlled by Transact. We definitely cannot help with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-21 12:48:14] |
| Matt654 - Posts: 73 |
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Hi Support you have accidentally switched off the data feed again to version 1957 (refer to previous posts 15th June 2020) I use this version so that I can run Microsoft Excel. Which is an essential part of my trading
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| [2021-07-21 16:36:28] |
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If you are referring to post #5 (from 2020-06-15), then please refer to our response in post #6 related to this.
Sierra Chart Support |
| [2021-07-21 19:08:03] |
| Matt654 - Posts: 73 |
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Ah sorry I got confused there, I am referring post 1 and 2 , can you switch the data back on for version 1957 like you did before so I can use Microsoft Excel. If you can't let me know asap so I can buy my own software. |
| [2021-07-21 20:41:58] |
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For Transact, the following range of Sierra Chart versions is locked out: 1920 -> 1925 1942 -> 1996 So you can use the versions outside of the that range, and newer than 1892. Sierra Chart Support |
| [2021-07-22 10:42:51] |
| Matt654 - Posts: 73 |
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Hi Ox Both you and I know that the only version that Excel works on is version 1957 which is now locked out. (Locked out 1942 -> 1996 ) So can you turn the data back on for version 1957. Or have you got any other software/suggestions I can use with tick volume and Excel. If not I'll have to buy my own software and phase your service out.
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| [2021-07-22 16:22:28] |
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Not sure why Transact is being mentioned here. It does not appear as though you are using that. Hi Support you have accidentally switched off the data feed again We are not aware of what would be causing this.Tell us one symbol that is not updating and then post a copy of the message log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-22 19:43:22] |
| Matt654 - Posts: 73 |
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Hi thanks for getting in touch I'll have to get back to you tomorrow as I am sorting out other problems, then I'll carry out the message log etc. The symbol I always use is US30, I use your data (SC Data -All services (data) ) I don't know how Transact got into the conversation. Something I tried earlier was "edit and download data intraday chart" and when finished the latest date on the chart was 30th May 2019 , the chart was over 2yrs old ! |
| [2021-07-23 05:49:48] |
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The problem might relate to missing Symbol Settings. Do you see symbols in File >> Find Symbol?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-23 10:36:16] |
| Matt654 - Posts: 73 |
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Hi had a quick look at find symbol file and its completely empty, no symbols available at all. I have a few other urgent things to do and I will then send you the other stuff you requested.
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| [2021-07-23 15:13:50] |
| Matt654 - Posts: 73 |
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Hi have pasted contents of message log as you requested in post 12, carrying out all the procedures you suggested. Software version: 1957 64-bit | 2021-07-23 15:58:36.970 Usage end date: 2021-08-12 | 2021-07-23 15:58:36.970 Enabled for: Advanced Features 2. | 2021-07-23 15:58:36.970 Enabled for: Sierra Chart Historical Data Service. | 2021-07-23 15:58:36.970 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-07-23 15:58:36.970 Current selected Data/Trading service: SC Data - All Services | 2021-07-23 15:58:36.970 Custom symbol settings values: enabled | 2021-07-23 15:58:36.970 Chart Update Interval: 500 | 2021-07-23 15:58:36.970 Intraday Data Storage Time Unit: 1 | 2021-07-23 15:58:36.970 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2021-07-23 15:58:36.970 2021-07-23 15:58:36 Local computer time | 2021-07-23 15:58:36.970 2021-07-23 14:58:36 Local computer time in UTC | 2021-07-23 15:58:36.970 2021-07-23 15:58:36 Local computer time in SC Time Zone | 2021-07-23 15:58:36.970 2021-07-23 09:24:09 Server time in UTC | 2021-07-23 15:58:36.970 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-07-23 15:58:36.970 Program path: C:\SierraChart\ | 2021-07-23 15:58:36.970 Data Files path: C:\SierraChart\Data\ | 2021-07-23 15:58:36.971 OS Version Number: 10.0 | 2021-07-23 15:58:36.971 Locale Setting: C | 2021-07-23 15:58:36.971 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-07-23 15:58:36.972 File >> Disconnect selected. | 2021-07-23 15:59:08.077 SC Data - All Services | Disconnected. | 2021-07-23 15:59:08.323 SC Data - All Services | Connected to data server. | 2021-07-23 15:59:12.541 SC Data - All Services | Starting real-time market data updates for: US30. ID: 1 | 2021-07-23 15:59:12.818 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: US30 | 2021-07-23 15:59:12.818 SC Data - All Services | Requesting security definition data for: US30. ID: 1 | 2021-07-23 15:59:12.818 No historical data client is currently set to download historical Intraday data for US30. | 2021-07-23 15:59:12.818 Real-time Intraday chart data file updates started for US30 | 2021-07-23 15:59:12.818 Opened cached Intraday file: C:\SierraChart\Data\US30.scid | 2021-07-23 15:59:12.818 Intraday chart data file opened for US30 | 2021-07-23 15:59:12.818 |
| [2021-07-23 21:37:00] |
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This is resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-24 14:12:01] |
| Matt654 - Posts: 73 |
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Hi I Followed your instructions to update the Symbol Settings in post 17, and symbols window still remains empty. So I pressed the new button and entered the Dow symbol US30 manually and disconnected and reconnected still no joy. The latest date on chart still only showing 30th May 2019.
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| [2021-07-26 19:15:08] |
| Matt654 - Posts: 73 |
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Hi have you got any ideas on how to solve my problem, is there any kind of software you know of that would get the US30 data out of Sierra charts into excel. I'm sure somebody must know how to do that. If I could do that I could continue to subscribe to Sierra charts, I must be your oldest customer.
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| [2021-07-27 16:09:30] |
| Matt654 - Posts: 73 |
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Hi if you can fix my problem quickly I can pay some extra, I already have a direct account so I should be entitled to help.
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| [2021-07-27 23:08:33] |
| Sierra_Chart Engineering - Posts: 18594 |
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We apologize for the delay. We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 23:09:49] |
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Also, if you are just wanting to get the data out of Sierra Chart to Excel, then you can use one of two different methods: Method 1: Export the data using either Edit >> Export Intraday Data to Text File or Edit >> Export Bar Data to Text File. Refer to the information here: Edit Menu: Edit >> Export Intraday Data to Text file and here: Edit Menu: Edit >> Export Bar Data to Text File Method 2: Use the Write Bar Data to File study. Refer to the information here: Write Bar Data to File --------------- You can then import those files into Excel. There is also this spreadsheet study Input: https://www.sierrachart.com/index.php?page=doc/SpreadsheetStudyInputs.html#PeriodicallySaveSheetAsTextInMinutes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 23:20:44] |
| Sierra_Chart Engineering - Posts: 18594 |
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The problem is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-28 14:30:26] |
| Matt654 - Posts: 73 |
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The problem is not resolved this end version 1957 is still not working, ET won't be phoning home until its fixed, and you know what that means.
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| [2021-07-28 15:09:17] |
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We confirmed it is resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings However, we can see that version is locked out. We need to look into that. To see if that was is something we recently set. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-28 15:12:16
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