Support Board
Date/Time: Fri, 07 Feb 2025 12:54:32 +0000
chart drawing data file
View Count: 894
| [2020-05-28 18:15:36] |
| Jim - Posts: 31 |
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I recently downloaded current version of sc. All my chart drawings from the old version are gone. Is there a way to retrieve? If not going forward how can i back up so this doesn't happen again. Thanks. |
| [2020-05-28 19:22:07] |
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Can you tell us what version you updated from? You should not have lost any Chart Drawings. There are backup files of your chartbooks so we can look into the issue by getting a backup file. So you definitely are able to get the drawings back. This is not a problem. Provide us the backup Chartbook file. Instructions: Chartbooks (Workspaces): Accessing a Backup Chartbook File You can attach it here. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-28 20:38:06] |
| Jim - Posts: 31 |
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Im not sure but it was an old version. Im trying to attach the back cht file. I found the file and click and says uploaded but dont see any attachment in the message.
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Attachment Deleted. Private File |
| [2020-05-28 20:39:49] |
| Jim - Posts: 31 |
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Ok I can now see you received cht file.
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| [2020-05-29 20:08:55] |
| Jim - Posts: 31 |
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Can someone get back to me. Need help with this. Thanks.
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| [2020-06-01 02:41:45] |
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Was this Chartbook saved after updating Sierra Chart? It appears like this is the case. We need to get the one used with the older version before you have saved it under the current version. There are backup Chartbooks available: Chartbooks (Workspaces): Accessing a Backup Chartbook File So you can get an older copy of it and provide that to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 02:42:18
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