Support Board
Date/Time: Fri, 07 Feb 2025 09:48:22 +0000
Simulated Futures Trading Service - Socket (3) | Closed.
View Count: 628
| [2020-05-25 18:21:29] |
| User771423 - Posts: 25 |
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I'm trying to use Simulated Futures Trading Service, I created an account with 100k. I open ESM20 and get Socket (3) | Closed all the time, and nothing updates. I'm using Trading Evaluator-Delayed. What is wrong? Software version: 2109 64-bit | 2020-05-25 20:16:40.421 Primary Thread ID: 23732 | 2020-05-25 20:16:40.421 Usage end date: 2020-05-29 | 2020-05-25 20:16:40.421 Enabled for: Advanced Features 2. | 2020-05-25 20:16:40.421 Enabled for: Sierra Chart Historical Data Service. | 2020-05-25 20:16:40.421 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-25 20:16:40.421 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-25 20:16:40.421 Current selected Data/Trading service: Trading Evaluator - Delayed | 2020-05-25 20:16:40.421 Custom symbol settings values: enabled | 2020-05-25 20:16:40.421 Chart Update Interval: 500 | 2020-05-25 20:16:40.421 Intraday Data Storage Time Unit: 0 | 2020-05-25 20:16:40.421 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-05-25 20:16:40.421 2020-05-25 20:16:40 Local computer time | 2020-05-25 20:16:40.421 2020-05-25 18:16:40 Local computer time in UTC | 2020-05-25 20:16:40.421 2020-05-25 20:16:40 Local computer time in SC Time Zone | 2020-05-25 20:16:40.421 2020-05-25 18:11:28 Server time in UTC | 2020-05-25 20:16:40.421 Local computer UTC time and Server UTC time difference: 36 seconds. | 2020-05-25 20:16:40.422 Notice: Your computer's clock is off by 36 seconds. For help with this, press the 'Send for Analysis' button. | 2020-05-25 20:16:40.422 Program path: C:\SierraChart\ | 2020-05-25 20:16:40.422 Data Files path: C:\SierraChart\Data\ | 2020-05-25 20:16:40.422 OS Version Number: 10.0 | 2020-05-25 20:16:40.422 Locale Setting: C | 2020-05-25 20:16:40.422 DLLs: BetterMomentum1_1_64.dll, BetterMomentum2_1_64.dll, BetterVolume_64.dll, HilbertSineWave_64.dll, zyp sierra free (2020).dll, zyp sierra free (2020)_64.dll, zyp sierra free.dll, zyp sierra free_64.dll | 2020-05-25 20:16:40.423 File >> Disconnect selected. | 2020-05-25 20:16:50.578 DTC Client socket (1) | CloseSocket call. | 2020-05-25 20:16:50.578 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-25 20:16:50.578 DTC Client socket (2) | CloseSocket call. | 2020-05-25 20:16:50.579 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-25 20:16:50.579 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-05-25 20:16:50.579 Trading Evaluator - Delayed | Disconnected. | 2020-05-25 20:16:50.579 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-05-25 20:16:50.613 DTC Client socket (1) | Closed. | 2020-05-25 20:16:50.613 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-05-25 20:16:50.686 DTC Client socket (2) | Closed. | 2020-05-25 20:16:50.687 Trading Evaluator - Delayed | Connecting to the server delayedevaluator.sierracharts.com. Port 11251 | 2020-05-25 20:16:52.275 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-05-25 20:16:52.275 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-05-25 20:16:52.275 Trading Evaluator - Delayed | Connected to server. | 2020-05-25 20:16:52.406 Trading Evaluator - Delayed | Starting socket receive thread. | 2020-05-25 20:16:52.406 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS | 2020-05-25 20:16:52.406 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2020-05-25 20:16:52.802 Trading Evaluator - Delayed | Sending logon request message. | 2020-05-25 20:16:52.802 Trading Evaluator - Delayed | Received logon response. | 2020-05-25 20:16:52.934 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2020-05-25 20:16:52.934 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2020-05-25 20:16:52.934 Trading Evaluator - Delayed | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2020-05-25 20:16:52.934 Trading Evaluator - Delayed | Trading is supported. | 2020-05-25 20:16:52.934 Trading Evaluator - Delayed | Order cancel and replace is supported. | 2020-05-25 20:16:52.934 Trading Evaluator - Delayed | OCO Orders supported. | 2020-05-25 20:16:52.934 Trading Evaluator - Delayed | Bracket Orders supported. | 2020-05-25 20:16:52.934 Trading Evaluator - Delayed | Connected to data and trading server. | 2020-05-25 20:16:52.934 Triggering next historical data download in queue. | 2020-05-25 20:16:52.935 Triggering next historical data download in queue. | 2020-05-25 20:16:52.935 Triggering next historical data download in queue. | 2020-05-25 20:16:52.935 Triggering next historical data download in queue. | 2020-05-25 20:16:52.935 Subscribing to symbol for symbol alert. OASM.STK.OMXEquities | 2020-05-25 20:16:52.935 Trading Evaluator - Delayed | Starting real-time market data updates for: OASM.STK.OMXEquities. ID: 1 | 2020-05-25 20:16:52.935 Trading Evaluator - Delayed | Requesting security definition data for: OASM.STK.OMXEquities. ID: 1 | 2020-05-25 20:16:52.935 Subscribing to symbol for symbol alert. TMT.IND.OMXEquities | 2020-05-25 20:16:52.935 Trading Evaluator - Delayed | Starting real-time market data updates for: TMT.IND.OMXEquities. ID: 2 | 2020-05-25 20:16:52.935 Trading Evaluator - Delayed | Requesting security definition data for: TMT.IND.OMXEquities. ID: 2 | 2020-05-25 20:16:52.935 Symbol Error - OASM.STK.OMXEquities is unknown, unavailable, or improperly formatted. Market data requests not allowed | 2020-05-25 20:16:53.065 Trading Evaluator - Delayed | Received security definition for symbol OASM.STK.OMXEquities | 2020-05-25 20:16:53.065 Symbol Error - TMT.IND.OMXEquities is unknown, unavailable, or improperly formatted. Market data requests not allowed | 2020-05-25 20:16:53.066 Trading Evaluator - Delayed | Received security definition for symbol TMT.IND.OMXEquities | 2020-05-25 20:16:53.066 Mapping ESM20 to ESM20. Service code: cme | 2020-05-25 20:16:53.294 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESM20 (ESM20). ID: 3 Service code: cme | 2020-05-25 20:16:53.294 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-05-25 20:16:53.294 SC DTC Delayed Exchange Data | Requesting security definition data for: ESM20 (ESM20). ID: 3 | 2020-05-25 20:16:53.294 Added historical Intraday data request for ESM20 to the queue. | 2020-05-25 20:16:53.294 Intraday data recording state for symbol ESM20 is set to download 'Pending'. | 2020-05-25 20:16:53.294 Triggering next historical data download in queue. | 2020-05-25 20:16:53.294 DTC Client socket (2) | Creating socket. | 2020-05-25 20:16:53.295 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-05-25 20:16:53.295 Delaying start of download for ESM20 | 2020-05-25 20:16:53.302 SC DTC Delayed Exchange Data | Connected to server. | 2020-05-25 20:16:53.404 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-05-25 20:16:53.404 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-05-25 20:16:53.404 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-05-25 20:16:53.535 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-05-25 20:16:53.535 SC DTC Delayed Exchange Data | Received logon response. | 2020-05-25 20:16:54.130 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-05-25 20:16:54.130 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-05-25 20:16:54.130 SC DTC Delayed Exchange Data | Successfully connected. | 2020-05-25 20:16:54.130 SC DTC Delayed Exchange Data | Trading is not supported. | 2020-05-25 20:16:54.130 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESM20 -> ESM20 | 2020-05-25 20:16:54.130 SC DTC Delayed Exchange Data | Received security definition for symbol ESM20 | 2020-05-25 20:16:54.255 HD Request # 3 | Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme | 2020-05-25 20:16:59.552 HD Request # 3 | Download start date-time: 2020-05-25 18:59:59.000 | 2020-05-25 20:16:59.553 HD Request # 3 | Using server: ds21.sierracharts.com port 10149 | 2020-05-25 20:16:59.553 Socket (3) | Creating socket. | 2020-05-25 20:16:59.553 Socket (3) | Connecting to IP: 216.1.90.129. | 2020-05-25 20:16:59.553 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-05-25 20:16:59.796 HD Request # 3 | Sending historical data logon request message. | 2020-05-25 20:16:59.796 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-05-25 18:59:59. Record interval: 0. Symbol: ESM20 | 2020-05-25 20:17:00.373 HD Request # 3 | Decompressing data. | 2020-05-25 20:17:00.493 HD Request # 3 | Receiving Intraday data for ESM20 starting at 2020-05-25 18:59:59 | 2020-05-25 20:17:00.493 Socket (3) | CloseSocket call. | 2020-05-25 20:17:00.493 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-05-25 20:17:00.493 Historical data download thread signaled to stop. | 2020-05-25 20:17:00.493 HD Request # 3 | Received 8 records from 2020-05-25 18:59:59.000 to 2020-05-25 18:59:59.007 (0.0 seconds) and wrote 0 records for ESM20 | 2020-05-25 20:17:00.493 HD Request # 3 | Completion time: 0s | 2020-05-25 20:17:00.494 HD Request # 3 | Intraday data download complete for ESM20. Unique request ID: 3 | 2020-05-25 20:17:00.494 Removing historical data download ID 3. | 2020-05-25 20:17:00.494 Real-time Intraday chart data file updates started for ESM20 | 2020-05-25 20:17:00.494 Intraday chart data file opened for ESM20 | 2020-05-25 20:17:00.494 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-05-25 20:17:00.494 Triggering next historical data download in queue. | 2020-05-25 20:17:00.494 Socket (3) | Socket gracefully closed by remote side. | 2020-05-25 20:17:00.612 Socket (3) | Closed. | 2020-05-25 20:17:00.612 Date Time Of Last Edit: 2020-05-25 18:23:10
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| [2020-05-26 01:12:10] |
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We do not see anything unusual here. We think the issue is that you are not aware that there is a holiday in the US today and the market was closed for the CME group futures at the time you were not getting data. However the market has reopened. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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