Support Board
Date/Time: Fri, 07 Feb 2025 06:51:16 +0000
Not Getting Real Time US Equities Data
View Count: 488
| [2020-05-22 13:51:47] |
| User769890 - Posts: 4 |
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I signed up for Sierra Chart Real time & Historical Data for US Equities, 100 Symbols yesterday: 2020-05-21 15:35:49 Sierra Chart Real-Time and Historical Exchange Data Feed | 100 Real-Time Symbols | 10 days -13.00 USD 80.00 USD How do I activate it? Thank you Tony |
 No Real Time Data.png / V - Attached On 2020-05-22 13:51:10 UTC - Size: 182.9 KB - 205 views |
| [2020-05-22 13:57:13] |
| User769890 - Posts: 4 |
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please disregard, I activated the necessary data feed for $10.50/mo thank you |
| [2020-05-22 13:59:10] |
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The US Equities data feed is definitely active on your Sierra Chart account. We want you to restart Sierra Chart and perform a forced login: Sierra Chart - Software Login Instructions: Forced Login If you still are not receiving the real-time data, we need to see the message log as explained below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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