Support Board
Date/Time: Fri, 07 Feb 2025 07:21:11 +0000
Post From: Not Getting Real Time US Equities Data
| [2020-05-22 13:59:10] |
| |
|
The US Equities data feed is definitely active on your Sierra Chart account. We want you to restart Sierra Chart and perform a forced login: Sierra Chart - Software Login Instructions: Forced Login If you still are not receiving the real-time data, we need to see the message log as explained below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |