Support Board
Date/Time: Fri, 01 Nov 2024 01:30:03 +0000
Issue downloading data
View Count: 694
| [2020-05-22 09:46:59] |
| User708086 - Posts: 5 |
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Hi Team, I have issues downloading FGBL data. I am using Sierra Chart via AMP account and CQG. Here are some of my settings : Chart > Chart Settings - date Range set as from today To today. When I try to modify the date in From and Apply, it comes back to Today automatically. - Days to load : 30 -Session Start Time : 01:00:00 -Session End Time : 23:00:00 - continuous Contract : None Data/Trade Service Settings Max Historical Intradays Days to Download Non-Tick data : 186 Max Historical Intradays Days to Download 1-Tick data : 186 I have tried multiple times to redownload the data following different threads found on your website : Edit/Download Data on the Chart Global Edit/Download Data via Edit menu Updating the server from Symbol settings But it keeps downloading the very few minutes ago. Thanks in advance for any help you can provide. |
| [2020-05-22 15:38:46] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-25 07:47:48] |
| User708086 - Posts: 5 |
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Hi, Here are the mesages log : Software version: 2102 64-bit | 2020-05-25 09:41:59.536 Primary Thread ID: 8748 | 2020-05-25 09:41:59.536 Enabled for: Advanced Features 2. | 2020-05-25 09:41:59.536 Enabled for: Sierra Chart Historical Data Service. | 2020-05-25 09:41:59.536 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-25 09:41:59.536 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-25 09:41:59.536 Current selected Data/Trading service: CQG WebAPI | 2020-05-25 09:41:59.536 Custom symbol settings values: enabled | 2020-05-25 09:41:59.536 Chart Update Interval: 500 | 2020-05-25 09:41:59.536 Intraday Data Storage Time Unit: 1 | 2020-05-25 09:41:59.536 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-05-25 09:41:59.536 2020-05-25 09:41:59 Local computer time | 2020-05-25 09:41:59.536 2020-05-25 07:41:59 Local computer time in UTC | 2020-05-25 09:41:59.536 2020-05-25 09:41:59 Local computer time in SC Time Zone | 2020-05-25 09:41:59.536 2020-05-23 07:55:04 Server time in UTC | 2020-05-25 09:41:59.536 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-05-25 09:41:59.536 Program path: C:\SierraChart\ | 2020-05-25 09:41:59.536 Data Files path: C:\SierraChart\Data\ | 2020-05-25 09:41:59.536 OS Version Number: 10.0 | 2020-05-25 09:41:59.537 Locale Setting: C | 2020-05-25 09:41:59.537 Added historical Intraday data request for F.US.DBM20 to the queue. | 2020-05-25 09:42:03.846 Intraday data recording state for symbol F.US.DBM20 is set to download 'Pending'. | 2020-05-25 09:42:03.846 Triggering next historical data download in queue. | 2020-05-25 09:42:03.846 HD Request # 6 | Downloading Intraday chart data for F.US.DBM20 to the file F.US.DBM20.scid. Service: cqg | 2020-05-25 09:42:03.846 HD Request # 6 | Download start date-time: 2020-05-25 09:41:00.000 | 2020-05-25 09:42:03.847 HD Request # 6 | Disabling Intraday chart updating for symbol. | 2020-05-25 09:42:03.847 HD Request # 6 | Using server: ds3.sierracharts.com port 10150 | 2020-05-25 09:42:03.847 Socket (2) | Creating socket. | 2020-05-25 09:42:03.847 Socket (2) | Connecting to IP: 65.182.172.42. | 2020-05-25 09:42:03.848 Socket (2) | CloseSocket call. | 2020-05-25 09:42:23.843 Socket (2) | Closed. | 2020-05-25 09:42:23.843 HD Request # 6 | Error downloading historical Intraday data for F.US.DBM20. Timeout error connecting to server. | 2020-05-25 09:42:23.843 Added historical Intraday data request for F.US.DBM20 to the queue. | 2020-05-25 09:42:23.843 Triggering next historical data download in queue. | 2020-05-25 09:42:23.843 Historical data download thread signaled to stop. | 2020-05-25 09:42:23.843 HD Request # 6 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.DBM20 | 2020-05-25 09:42:23.843 HD Request # 6 | Completion time: 20s | 2020-05-25 09:42:23.843 HD Request # 7 | Downloading Intraday chart data for F.US.DBM20 to the file F.US.DBM20.scid. Service: cqg | 2020-05-25 09:42:23.843 HD Request # 7 | Download start date-time: 2020-05-25 09:41:00.000 | 2020-05-25 09:42:23.844 HD Request # 7 | Disabling Intraday chart updating for symbol. | 2020-05-25 09:42:23.844 HD Request # 7 | Using server: ds4.sierracharts.com port 10149 | 2020-05-25 09:42:23.844 Socket (2) | Creating socket. | 2020-05-25 09:42:23.844 Socket (2) | Connecting to IP: 192.81.56.146. | 2020-05-25 09:42:23.845 Socket (2) | CloseSocket call. | 2020-05-25 09:42:43.838 HD Request # 7 | Error downloading historical Intraday data for F.US.DBM20. Timeout error connecting to server. | 2020-05-25 09:42:43.838 Socket (2) | Closed. | 2020-05-25 09:42:43.838 Added historical Intraday data request for F.US.DBM20 to the queue. | 2020-05-25 09:42:43.838 Triggering next historical data download in queue. | 2020-05-25 09:42:43.838 Historical data download thread signaled to stop. | 2020-05-25 09:42:43.838 HD Request # 7 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.DBM20 | 2020-05-25 09:42:43.839 HD Request # 7 | Completion time: 20s | 2020-05-25 09:42:43.839 HD Request # 8 | Downloading Intraday chart data for F.US.DBM20 to the file F.US.DBM20.scid. Service: cqg | 2020-05-25 09:42:43.839 HD Request # 8 | Download start date-time: 2020-05-25 09:41:00.000 | 2020-05-25 09:42:43.840 HD Request # 8 | Disabling Intraday chart updating for symbol. | 2020-05-25 09:42:43.840 HD Request # 8 | Using server: ds12.sierracharts.com port 10150 | 2020-05-25 09:42:43.841 Socket (2) | Creating socket. | 2020-05-25 09:42:43.841 Socket (2) | Connecting to IP: 204.15.197.14. | 2020-05-25 09:42:43.841 Socket (2) | CloseSocket call. | 2020-05-25 09:43:03.844 HD Request # 8 | Error downloading historical Intraday data for F.US.DBM20. Timeout error connecting to server. | 2020-05-25 09:43:03.844 Socket (2) | Closed. | 2020-05-25 09:43:03.845 Historical data download thread signaled to stop. | 2020-05-25 09:43:03.845 HD Request # 8 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.DBM20 | 2020-05-25 09:43:03.845 HD Request # 8 | Receiving Intraday data for F.US.DBM20 starting at 2020-05-25 09:42:02 | 2020-05-25 09:43:03.845 HD Request # 8 | Truncating file to starting date-time of 2020-05-25 09:42:02.000 | 2020-05-25 09:43:03.846 HD Request # 8 | Error jumping to date-time during truncate. Error: Date-time is beyond last record in file. | 2020-05-25 09:43:03.846 Added 46 Time and Sales records to Intraday data file for F.US.DBM20 after download. | 2020-05-25 09:43:03.847 HD Request # 8 | Timestamp of first Intraday data file record written: 2020-05-25 09:42:02 | 2020-05-25 09:43:03.847 HD Request # 8 | Completion time: 20s | 2020-05-25 09:43:03.847 HD Request # 8 | Intraday data download complete for F.US.DBM20. Unique request ID: 4 | 2020-05-25 09:43:03.847 Removing historical data download ID 4. | 2020-05-25 09:43:03.847 Real-time Intraday chart data file updates started for F.US.DBM20 | 2020-05-25 09:43:03.847 Opened cached Intraday file: C:\SierraChart\Data\F.US.DBM20.scid. Thread ID: 8748 | 2020-05-25 09:43:03.848 Intraday chart data file opened for F.US.DBM20 | 2020-05-25 09:43:03.848 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2020-05-25 09:43:03.848 F.US.DBM20 #2 | Flagging to reload Intraday data on download completion. | 2020-05-25 09:43:03.848 F.US.DBM20 #4 | Flagging to reload Intraday data on download completion. | 2020-05-25 09:43:03.848 F.US.DBM20 1 Min #1 | Flagging to reload Intraday data on download completion. | 2020-05-25 09:43:03.848 Triggering next historical data download in queue. | 2020-05-25 09:43:03.848 F.US.DBM20 #2 | Reloading chart. | 2020-05-25 09:43:03.931 F.US.DBM20 #4 | Reloading chart. | 2020-05-25 09:43:03.955 F.US.DBM20 1 Min #1 | Reloading chart. | 2020-05-25 09:43:03.961 F.US.DBM20 #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 09:43:03.966 F.US.DBM20 1 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-25 09:43:03.976 |
| [2020-05-25 11:02:12] |
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This is the relevant message: HD Request # 6 | Error downloading historical Intraday data for F.US.DBM20. Timeout error connecting to server. | 2020-05-25 09:42:23.843
Refer to the information here about this: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-25 11:25:09] |
| User708086 - Posts: 5 |
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Definitely seemsx to be a firewalling issue. I ve downloaded the date from another Internet Connection and all went well. Thank you very much for your help. |
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