Support Board
Date/Time: Fri, 07 Feb 2025 07:42:08 +0000
Recently added Denali and market depth not working
View Count: 699
| [2020-05-21 21:50:44] |
| User663078 - Posts: 13 |
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Please can this be looked into urgently.
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| [2020-05-21 23:16:53] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-22 07:34:10] |
| User663078 - Posts: 13 |
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Software version: 2102 64-bit | 2020-05-22 07:28:18.283 Primary Thread ID: 10580 | 2020-05-22 07:28:18.283 Enabled for: Sierra Chart Historical Data Service. | 2020-05-22 07:28:18.283 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-05-22 07:28:18.283 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-22 07:28:18.283 Enabled for exchange2: CME | 2020-05-22 07:28:18.283 Enabled for exchange2: NYMEX | 2020-05-22 07:28:18.283 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-22 07:28:18.283 Current selected Data/Trading service: SC Data - All Services | 2020-05-22 07:28:18.283 Custom symbol settings values: disabled | 2020-05-22 07:28:18.283 Chart Update Interval: 500 | 2020-05-22 07:28:18.283 Intraday Data Storage Time Unit: 1 | 2020-05-22 07:28:18.283 Time Zone: +00:00:00 (UTC+00) | 2020-05-22 07:28:18.283 2020-05-22 08:28:18 Local computer time | 2020-05-22 07:28:18.283 2020-05-22 07:28:18 Local computer time in UTC | 2020-05-22 07:28:18.283 2020-05-22 07:28:18 Local computer time in SC Time Zone | 2020-05-22 07:28:18.283 2020-05-22 07:23:35 Server time in UTC | 2020-05-22 07:28:18.283 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-05-22 07:28:18.283 Program path: C:\SierraChart\ | 2020-05-22 07:28:18.283 Data Files path: C:\SierraChart\Data\ | 2020-05-22 07:28:18.283 OS Version Number: 10.0 | 2020-05-22 07:28:18.283 Locale Setting: C | 2020-05-22 07:28:18.283 DLLs: sst_ateam.dll, sst_ateam_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-05-22 07:28:18.283 SC Data - All Services | Connected to data server. | 2020-05-22 07:32:04.639 Triggering next historical data download in queue. | 2020-05-22 07:32:04.639 Triggering next historical data download in queue. | 2020-05-22 07:32:04.639 Triggering next historical data download in queue. | 2020-05-22 07:32:04.639 Triggering next historical data download in queue. | 2020-05-22 07:32:04.639 ESM20 [C] Rev. 25t #5 | Reloading chart. | 2020-05-22 07:33:20.282 Loading DLL C:\SierraChart\Data\sst_FreeBundle_64.dll | 2020-05-22 07:33:20.293 Loading DLL C:\SierraChart\Data\sst_ateam_64.dll | 2020-05-22 07:33:20.321 ESM20 500 Trades #4 | Reloading chart. | 2020-05-22 07:33:20.354 Loading market depth data. | 2020-05-22 07:33:20.494 Loaded depth data records for ESM20 2020-05-19 from 2020-05-19 16:56:55 to 2020-05-19 17:00:00. | 2020-05-22 07:33:20.501 ESM20 10 Sec #2 | Reloading chart. | 2020-05-22 07:33:20.565 ESM20 10 Sec #1 | Reloading chart. | 2020-05-22 07:33:20.596 Loading market depth data. | 2020-05-22 07:33:20.613 Loading market depth data. | 2020-05-22 07:33:20.673 ESM20 10 Sec #3 | Reloading chart. | 2020-05-22 07:33:24.662 Loaded depth data records for ESM20 2020-05-19 from 2020-05-19 20:56:55 to 2020-05-19 21:00:00. | 2020-05-22 07:33:24.669 ESM20 10 Sec #8 | Reloading chart. | 2020-05-22 07:33:24.682 Loading market depth data. | 2020-05-22 07:33:24.720 ESM20 10 Sec #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-22 07:33:28.420 Mapping ESM20 to ESM20. Service code: cme | 2020-05-22 07:33:28.496 SC Data - All Services | Starting real-time market data updates for: ESM20 (ESM20). ID: 1 Service code: cme | 2020-05-22 07:33:28.496 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2020-05-22 07:33:28.496 SC Data - All Services | Requesting security definition data for: ESM20 (ESM20). ID: 1 | 2020-05-22 07:33:28.496 Requesting market depth updates for: ESM20 if supported. | 2020-05-22 07:33:28.496 Separate subscription for market depth updates not supported. ESM20 | 2020-05-22 07:33:28.496 Starting DelayedDownloadMonitoringTimer | 2020-05-22 07:33:28.496 Starting HDTimeoutTimer | 2020-05-22 07:33:28.496 Added historical Intraday data request for ESM20 to the queue. | 2020-05-22 07:33:28.496 Intraday data recording state for symbol ESM20 is set to download 'Pending'. | 2020-05-22 07:33:28.496 Triggering next historical data download in queue. | 2020-05-22 07:33:28.496 Delaying start of download for ESM20 | 2020-05-22 07:33:28.497 DTC Client socket (1) | Creating socket. | 2020-05-22 07:33:28.513 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2020-05-22 07:33:28.513 SC Data - All Services | Connected to server. | 2020-05-22 07:33:28.646 SC Data - All Services | Starting socket receive thread. | 2020-05-22 07:33:28.646 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-05-22 07:33:28.647 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-05-22 07:33:28.798 SC Data - All Services | Sending logon request message. | 2020-05-22 07:33:28.798 SC Data - All Services | Received logon response. | 2020-05-22 07:33:29.541 SC Data - All Services | Server Name: SC Realtime Server. | 2020-05-22 07:33:29.541 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-05-22 07:33:29.541 SC Data - All Services | Successfully connected. | 2020-05-22 07:33:29.541 SC Data - All Services | Trading is not supported. | 2020-05-22 07:33:29.541 SC Data - All Services | Restarting real-time data updates for symbol: ESM20 -> ESM20 | 2020-05-22 07:33:29.541 Loaded depth data records for ESM20 2020-05-20 from 2020-05-20 18:00:00 to 2020-05-20 20:40:02. | 2020-05-22 07:33:29.997 SC Data - All Services | Clearing market depth for ESM20 | 2020-05-22 07:33:30.160 SC Data - All Services | Received security definition for symbol ESM20 | 2020-05-22 07:33:30.160 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESM20.2020-05-22.depth | 2020-05-22 07:33:30.161 Loaded depth data records for ESM20 2020-05-20 from 2020-05-20 03:09:42 to 2020-05-20 16:40:02. | 2020-05-22 07:33:31.330 Loaded depth data records for ESM20 2020-05-20 from 2020-05-20 18:00:00 to 2020-05-20 20:40:02. | 2020-05-22 07:33:32.006 Loaded depth data records for ESM20 2020-05-20 from 2020-05-20 07:09:42 to 2020-05-20 20:40:02. | 2020-05-22 07:33:33.267 Loaded depth data records for ESM20 2020-05-21 from 2020-05-21 03:29:04 to 2020-05-21 17:00:00. | 2020-05-22 07:33:33.927 Loaded depth data records for ESM20 2020-05-22 from 00:00:00 to 00:00:00. | 2020-05-22 07:33:33.931 ESM20[M] 500 Trades #4 | Study: Display Forex factory calendar news items - V2 (With Alerts) | Making HTTP request. | 2020-05-22 07:33:33.932 Chart: ESM20[M] 500 Trades #4 | Study: Display Forex factory calendar news items - V2 (With Alerts) | Requesting forex factory calendar data from a simplesystemtrading.com server. | 2020-05-22 07:33:33.932 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:33.935 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:33.978 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:34.156 * HD Request # 1 | Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme | 2020-05-22 07:33:35.491 HD Request # 1 | Download start date-time: 2020-05-21 20:59:58.000 | 2020-05-22 07:33:35.492 HD Request # 1 | Using server: ds23.sierracharts.com port 10150 | 2020-05-22 07:33:35.492 Socket (2) | Creating socket. | 2020-05-22 07:33:35.492 Socket (2) | Connecting to IP: 216.1.90.130. | 2020-05-22 07:33:35.492 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-05-22 07:33:35.770 HD Request # 1 | Sending historical data logon request message. | 2020-05-22 07:33:35.770 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-05-21 20:59:58. Record interval: 1. Symbol: ESM20 | 2020-05-22 07:33:36.346 HD Request # 1 | Decompressing data. | 2020-05-22 07:33:36.470 HD Request # 1 | Receiving Intraday data for ESM20 starting at 2020-05-21 20:59:58 | 2020-05-22 07:33:36.863 Socket (2) | CloseSocket call. | 2020-05-22 07:33:37.112 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-22 07:33:37.112 Historical data download thread signaled to stop. | 2020-05-22 07:33:37.112 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-05-21 20:59:58 | 2020-05-22 07:33:37.112 HD Request # 1 | Received 17825 records from 2020-05-21 20:59:58.000 to 2020-05-22 07:33:32.000 (10.6 hours) and wrote 17825 records for ESM20 | 2020-05-22 07:33:37.113 Added 29 Time and Sales records to Intraday data file for ESM20 after download. | 2020-05-22 07:33:37.116 HD Request # 1 | Completion time: 2s | 2020-05-22 07:33:37.121 HD Request # 1 | Intraday data download complete for ESM20. Unique request ID: 1 | 2020-05-22 07:33:37.121 Removing historical data download ID 1. | 2020-05-22 07:33:37.121 Real-time Intraday chart data file updates started for ESM20 | 2020-05-22 07:33:37.121 Opened cached Intraday file: C:\SierraChart\Data\ESM20.scid. Thread ID: 10580 | 2020-05-22 07:33:37.122 Intraday chart data file opened for ESM20 | 2020-05-22 07:33:37.122 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-05-22 07:33:37.122 Triggering next historical data download in queue. | 2020-05-22 07:33:37.122 Socket (2) | Socket gracefully closed by remote side. | 2020-05-22 07:33:37.232 Socket (2) | Closed. | 2020-05-22 07:33:37.232 Loaded depth data records for ESM20 2020-05-21 from 2020-05-21 07:29:04 to 2020-05-21 20:59:57. | 2020-05-22 07:33:41.557 Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:41.583 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:41.728 * Loaded depth data records for ESM20 2020-05-21 from 2020-05-21 07:29:04 to 2020-05-21 20:59:57. | 2020-05-22 07:33:41.996 ESM20[M] 10 Sec #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-22 07:33:42.010 Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:42.024 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:42.178 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:42.454 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:42.719 * Loaded depth data records for ESM20 2020-05-21 from 2020-05-21 07:29:04 to 2020-05-21 20:59:57. | 2020-05-22 07:33:44.144 ESM20[M] 10 Sec #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-05-22 07:33:44.186 Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:44.207 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:44.320 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-05-22 07:33:44.442 * |
| [2020-05-22 08:01:14] |
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Check to see that you see the market depth data through the market depth window: File Menu: Open Market Depth Window (File) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-22 12:43:38] |
| User663078 - Posts: 13 |
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Please can I have an update on this call If you check the error message it says that I am on the wrong package - it is not appearing on my chart. |
| [2020-05-22 13:27:50] |
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Yes your current service package through AMP does not support Market Depth Historical Graph. Have them change you to the Advanced package 5. But you should have the market depth data in the market depth window and other areas of the program except this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-22 13:28:09
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