Support Board
Date/Time: Thu, 06 Feb 2025 23:50:23 +0000
Current Version Download Failed
View Count: 817
| [2020-05-11 15:08:49] |
| User67970 - Posts: 10 |
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I have received this notice that action needs to be taken by May 15th and have tried to update the current version. I keep getting a download failed message. I have copied and posted both the notice to update and the error log. Am I ok to with my current version or what do I have to do to successfully download the current version? Any help would be greatly appreciated. -Notice A problem related to unnecessary historical daily data downloading for continuous futures contract charts in a sub instance (File >> New Instance), has been resolved. Users will need to update to release 2086 or higher before May 15. After May 15, the sub instance feature will be disabled in older versions. -IMPORTANT Technical Notice: Versions 2010 through 2016 are affected by a problem with historical data downloads where they would improperly timeout causing missing data if you had your operating system running for 50 days without a restart. This is now resolved in version 2017. To update Sierra Chart select Help >> Download Current Version. To download the missing data, refer to Retrying the Download When There is Data in the Chart. - If you experience any issues with missing historical Intraday data, then update to the current version with Help >> Download Current Version. There have been some changes with the background infrastructure for historical Intraday data and some users have experienced a problem on earlier versions. -Technical Notice: We have become aware of a problem, where sometimes when left clicking on a chart/child window tab or Chartbook tab within the main window, will cause mouse pointer input directed towards the main menu, a chart, the Trade Window or elsewhere to not be captured any longer until you switch away from Sierra Chart and back again. This is now resolved in 2048 and higher. -Technical Notice: If there is any display problem with prices or with market depth data for the CBOT interest symbols: N1U, UB, ZB, ZF, ZN, ZT, then update to the current version with Help >> Download Current Version. -Technical Notice: If an error is encountered indicating an invalid session ID when uploading an image, then update to the current version with Help >> Download Current Version. -Technical Notice: If you are a user of the Sierra Chart Exchange Data Feed and you have activated more than one real-time connection, it is necessary to update to the current version of Sierra Chart to be able to reliably access these connections simultaneously, if you cannot already. Update to the current version with Help >> Download Current Version. -Version 2102 is available. To download, select Help >> Download Current Version. Refer to the What Is New page for the new features and improvements. -IMPORTANT Notice: If you have been using additional Real Time data connections with the Sierra Chart Exchange Data feed, those have been canceled as of March 1, for the reasons explained on the Notice: Sierra Chart/Barchart Exchange Data Feed page.Reading Internal Order ID file. | 2020-05-11 10:02:06.060 Reading Trade Orders file. | 2020-05-11 10:02:06.179 Reading Trade Positions file. | 2020-05-11 10:02:06.179 Reading Account Balance file. | 2020-05-11 10:02:06.180 UDPListener (1544). Port 22903 | Listening on UDP port 22903. | 2020-05-11 10:02:06.207 Software version: 2011 32-bit | 2020-05-11 10:02:06.207 Usage end date: 2020-06-16 | 2020-05-11 10:02:06.207 Enabled for: Advanced Features 2. | 2020-05-11 10:02:06.207 Enabled for: Sierra Chart Historical Data Service. | 2020-05-11 10:02:06.207 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-05-11 10:02:06.207 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-11 10:02:06.207 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-05-11 10:02:06.207 Received 1 data feed usernames. | 2020-05-11 10:02:06.207 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-11 10:02:06.207 Current selected Data/Trading service: Rithmic Trading | 2020-05-11 10:02:06.207 Custom symbol settings values: disabled | 2020-05-11 10:02:06.207 Chart Update Interval: 500 | 2020-05-11 10:02:06.207 Intraday Data Storage Time Unit: 0 | 2020-05-11 10:02:06.207 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-11 10:02:06.207 2020-05-11 10:02:06 Local computer time | 2020-05-11 10:02:06.207 2020-05-11 15:02:06 Local computer time in UTC | 2020-05-11 10:02:06.207 2020-05-11 10:02:06 Local computer time in SC Time Zone | 2020-05-11 10:02:06.207 2020-05-11 15:02:05 Server time in UTC | 2020-05-11 10:02:06.207 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-05-11 10:02:06.207 Program path: C:\Users\Mark\Desktop\SierraChart\ | 2020-05-11 10:02:06.207 Data Files path: C:\Users\Mark\Desktop\SierraChart\Data\ | 2020-05-11 10:02:06.207 OS Version Number: 10.0 | 2020-05-11 10:02:06.207 Locale Setting: C | 2020-05-11 10:02:06.207 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-05-11 10:02:06.208 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-05-11 10:02:06.234 HTTPS connection ID:2 to login.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2020-05-11 10:02:06.286 HTTPS connection ID:2 to login.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2020-05-11 10:02:06.417 HTTPS connection ID:2 to login.sierrachart.com:443 for request ID:2 (1) | Closed. | 2020-05-11 10:02:06.417 Received 5 login tokens. | 2020-05-11 10:02:06.734 Symbol settings MD5 received. Request ID: 1. | 2020-05-11 10:02:07.011 Symbol settings are up-to-date for rithmic.trading. | 2020-05-11 10:02:07.011 Rithmic Trading | Port for executable: 53544 | 2020-05-11 10:02:11.846 Listening socket (1308). Port 53544 | Closed. | 2020-05-11 10:02:11.846 Rithmic Trading | Starting server: C:\Users\Mark\Desktop\SierraChart\Rim\DTCBridge.exe | 2020-05-11 10:02:11.847 Created process C:\Users\Mark\Desktop\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:53544. Current folder: C:\Users\Mark\Desktop\SierraChart\Rim | 2020-05-11 10:02:11.862 Rithmic Trading | Bridge process is running. | 2020-05-11 10:02:13.851 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53544 | 2020-05-11 10:02:13.851 DTC Client socket (1) | Creating socket. | 2020-05-11 10:02:13.851 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-05-11 10:02:13.851 Rithmic Trading | Connected to server. | 2020-05-11 10:02:13.854 Rithmic Trading | Starting socket receive thread. | 2020-05-11 10:02:13.854 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-05-11 10:02:13.854 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-05-11 10:02:13.858 Rithmic Trading | Sending logon request message. | 2020-05-11 10:02:13.858 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-05-11 10:02:13.862 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\Users\Mark\Desktop\SierraChart\Rim\Rithmic.log | 2020-05-11 10:02:13.867 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-05-11 10:02:13.868 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2020-05-11 10:02:14.285 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2020-05-11 10:02:14.327 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2020-05-11 10:02:14.447 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2020-05-11 10:02:14.471 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2020-05-11 10:02:14.688 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2020-05-11 10:02:14.728 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2020-05-11 10:02:14.879 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2020-05-11 10:02:14.914 Rithmic Trading | Received logon response. | 2020-05-11 10:02:15.854 Rithmic Trading | Server Name: SC DTC Bridge. | 2020-05-11 10:02:15.855 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-05-11 10:02:15.855 Rithmic Trading | Successfully connected. IB='Kingsview', Firm='ADMIS'. | 2020-05-11 10:02:15.855 Rithmic Trading | Trading is supported. | 2020-05-11 10:02:15.855 Rithmic Trading | Order cancel and replace is supported. | 2020-05-11 10:02:15.855 Rithmic Trading | OCO Orders supported. | 2020-05-11 10:02:15.855 Rithmic Trading | Connected to data and trading server. | 2020-05-11 10:02:15.855 Triggering next historical data download in queue. | 2020-05-11 10:02:15.855 Triggering next historical data download in queue. | 2020-05-11 10:02:15.855 Triggering next historical data download in queue. | 2020-05-11 10:02:15.855 Triggering next historical data download in queue. | 2020-05-11 10:02:15.855 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2020-05-11 10:02:15.933 |
| [2020-05-11 20:14:24] |
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The Message Log you posted does not show any attempt to update the Sierra Chart software. From within Sierra Chart, are you selecting Help >> Download Current Version? What we want you to do, is update Sierra Chart using this installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe And install Sierra Chart into its existing location: C:\Users\Mark\Desktop\SierraChart Also this is not the correct location you installed Sierra Chart into. It should be installed into C:\SierraChart instead. You can move it: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-11 20:14:25] |
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The Message Log you posted does not show any attempt to update the Sierra Chart software. From within Sierra Chart, are you selecting Help >> Download Current Version? What we want you to do, is update Sierra Chart using this installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe And in the installer set the Installation Path to: C:\Users\Mark\Desktop\SierraChart Also this is not the correct location you installed Sierra Chart into. It should be installed into C:\SierraChart instead. You can move it: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-11 20:17:05
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