Support Board
Date/Time: Thu, 06 Feb 2025 23:43:27 +0000
data not downloading from SC server
View Count: 735
| [2020-05-11 06:15:46] |
| User21339 - Posts: 61 |
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this short vid shows the issue. I have reverted to tradingview as a result of no usuable data on any new charts. its fine getting up dated on any already downloaded scid files. its just on new ones. https://youtu.be/gIofORAKNAM |
| [2020-05-11 06:42:07] |
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We do not accept videos: Support Board Posting Information: Do Not Post Videos Unless Requested! We only looked at the video for a few seconds and got reaffirmed as to why we do not accept those. Go to a chart that has a problem and follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-11 07:44:04] |
| User21339 - Posts: 61 |
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Software version: 2098 64-bit | 2020-05-11 08:31:24.041 Primary Thread ID: 16312 | 2020-05-11 08:31:24.041 Usage end date: 2020-10-10 | 2020-05-11 08:31:24.041 Enabled for: Advanced Features 2. | 2020-05-11 08:31:24.041 Enabled for: Sierra Chart Historical Data Service. | 2020-05-11 08:31:24.041 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-11 08:31:24.041 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-11 08:31:24.041 Current selected Data/Trading service: SC Data - All Services | 2020-05-11 08:31:24.041 Custom symbol settings values: disabled | 2020-05-11 08:31:24.041 Chart Update Interval: 500 | 2020-05-11 08:31:24.041 Intraday Data Storage Time Unit: 1 | 2020-05-11 08:31:24.041 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2020-05-11 08:31:24.041 2020-05-11 15:31:24 Local computer time | 2020-05-11 08:31:24.041 2020-05-11 07:31:24 Local computer time in UTC | 2020-05-11 08:31:24.041 2020-05-11 08:31:24 Local computer time in SC Time Zone | 2020-05-11 08:31:24.041 2020-05-11 07:00:57 Server time in UTC | 2020-05-11 08:31:24.041 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-05-11 08:31:24.041 Program path: C:\SierraChart\ | 2020-05-11 08:31:24.041 Data Files path: C:\SierraChart\Data\ | 2020-05-11 08:31:24.041 OS Version Number: 10.0 | 2020-05-11 08:31:24.041 Locale Setting: C | 2020-05-11 08:31:24.041 DLLs: MQ2MACycle.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-05-11 08:31:24.042 USDMXN 1 Min #25 | Reloading chart. | 2020-05-11 08:32:15.712 Using Bid/Ask average for last trade price for USDMXN | 2020-05-11 08:32:16.208 SC DTC Data with Market Depth | Starting real-time market data updates for: USDMXN. ID: 43 Service code: fxcm | 2020-05-11 08:32:16.209 SC DTC Data with Market Depth | Requesting security definition data for: USDMXN. ID: 43 | 2020-05-11 08:32:16.209 Added historical Intraday data request for USDMXN to the queue. | 2020-05-11 08:32:16.209 Intraday data recording state for symbol USDMXN is set to download 'Pending'. | 2020-05-11 08:32:16.209 Triggering next historical data download in queue. | 2020-05-11 08:32:16.209 Delaying start of download for USDMXN | 2020-05-11 08:32:16.213 SC DTC Data with Market Depth | Received security definition for symbol USDMXN | 2020-05-11 08:32:16.473 HD Request # 84 | Downloading Intraday chart data for USDMXN to the file USDMXN.scid. Service: fxcm | 2020-05-11 08:32:21.801 HD Request # 84 | Download start date-time: 2020-05-11 07:31:17.000 | 2020-05-11 08:32:21.802 HD Request # 84 | Using server: ds3.sierracharts.com port 10149 | 2020-05-11 08:32:21.802 Socket (1) | Creating socket. | 2020-05-11 08:32:21.802 Socket (1) | Connecting to IP: 65.182.172.42. | 2020-05-11 08:32:21.803 USDMXN[M] 240 Min #25 | Reloading chart. | 2020-05-11 08:32:21.814 HD Request # 84 | Setting DTC encoding to Binary VLS | 2020-05-11 08:32:22.226 HD Request # 84 | Sending historical data logon request message. | 2020-05-11 08:32:22.226 HD Request # 84 | Requesting Intraday data. Start date-time: 2020-05-11 07:31:17. Record interval: 1. Symbol: USDMXN | 2020-05-11 08:32:22.432 HD Request # 84 | Decompressing data. | 2020-05-11 08:32:22.643 HD Request # 84 | Receiving Intraday data for USDMXN starting at 2020-05-11 07:31:17 | 2020-05-11 08:32:22.661 Socket (1) | CloseSocket call. | 2020-05-11 08:32:23.239 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-11 08:32:23.240 Historical data download thread signaled to stop. | 2020-05-11 08:32:23.240 HD Request # 84 | Timestamp of first Intraday data file record written: 2020-05-11 07:31:17 | 2020-05-11 08:32:23.240 HD Request # 84 | Received 1658 records from 2020-05-11 07:31:17.000 to 2020-05-11 08:32:20.000 (61.0 minutes) and wrote 1658 records for USDMXN | 2020-05-11 08:32:23.240 HD Request # 84 | Completion time: 2s | 2020-05-11 08:32:23.245 HD Request # 84 | Intraday data download complete for USDMXN. Unique request ID: 82 | 2020-05-11 08:32:23.245 Removing historical data download ID 82. | 2020-05-11 08:32:23.245 Real-time Intraday chart data file updates started for USDMXN | 2020-05-11 08:32:23.245 Opened cached Intraday file: C:\SierraChart\Data\USDMXN.scid. Thread ID: 16312 | 2020-05-11 08:32:23.245 Intraday chart data file opened for USDMXN | 2020-05-11 08:32:23.245 HD Request # 84 | Enabling Intraday chart updating for symbol. | 2020-05-11 08:32:23.245 Triggering next historical data download in queue. | 2020-05-11 08:32:23.245 Socket (1) | Socket gracefully closed by remote side. | 2020-05-11 08:32:23.308 Socket (1) | Closed. | 2020-05-11 08:32:23.308 Added historical Intraday data request for USDMXN to the queue. | 2020-05-11 08:32:35.373 Intraday data recording state for symbol USDMXN is set to download 'Pending'. | 2020-05-11 08:32:35.373 Triggering next historical data download in queue. | 2020-05-11 08:32:35.373 HD Request # 85 | Downloading Intraday chart data for USDMXN to the file USDMXN.scid. Service: fxcm | 2020-05-11 08:32:35.373 Reloading all charts with filename: USDMXN.scid | 2020-05-11 08:32:35.373 HD Request # 85 | Download start date-time: 2019-11-07 07:32:35.000 | 2020-05-11 08:32:35.376 HD Request # 85 | Using server: ds4.sierracharts.com port 10150 | 2020-05-11 08:32:35.376 Socket (1) | Creating socket. | 2020-05-11 08:32:35.524 Socket (1) | Connecting to IP: 192.81.56.146. | 2020-05-11 08:32:35.525 USDMXN[M] 240 Min #25 | Reloading chart. | 2020-05-11 08:32:35.807 USDMXN[M] 240 Min #25 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USDMXN.scid | 2020-05-11 08:32:35.831 HD Request # 85 | Setting DTC encoding to Binary VLS | 2020-05-11 08:32:35.985 HD Request # 85 | Sending historical data logon request message. | 2020-05-11 08:32:35.985 HD Request # 85 | Requesting Intraday data. Start date-time: 2019-11-07 07:32:35. Record interval: 1. Symbol: USDMXN | 2020-05-11 08:32:36.694 HD Request # 85 | Decompressing data. | 2020-05-11 08:32:36.926 HD Request # 85 | Receiving Intraday data for USDMXN starting at 2019-11-07 07:32:35 | 2020-05-11 08:32:36.953 HD Request # 85 | Timestamp of first Intraday data file record written: 2019-11-07 07:32:35 | 2020-05-11 08:32:38.116 Socket (1) | CloseSocket call. | 2020-05-11 08:33:36.734 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-11 08:33:36.734 Historical data download thread signaled to stop. | 2020-05-11 08:33:36.734 HD Request # 85 | Received 3687419 records from 2019-11-07 07:32:35.000 to 2020-05-11 08:33:33.000 (186.0 days) and wrote 3687419 records for USDMXN | 2020-05-11 08:33:36.734 HD Request # 85 | Completion time: 1m 1s | 2020-05-11 08:33:36.744 HD Request # 85 | Intraday data download complete for USDMXN. Unique request ID: 83 | 2020-05-11 08:33:36.744 Removing historical data download ID 83. | 2020-05-11 08:33:36.744 Real-time Intraday chart data file updates started for USDMXN | 2020-05-11 08:33:36.744 Opened cached Intraday file: C:\SierraChart\Data\USDMXN.scid. Thread ID: 16312 | 2020-05-11 08:33:36.745 Intraday chart data file opened for USDMXN | 2020-05-11 08:33:36.745 HD Request # 85 | Enabling Intraday chart updating for symbol. | 2020-05-11 08:33:36.745 Triggering next historical data download in queue. | 2020-05-11 08:33:36.745 Socket (1) | Socket gracefully closed by remote side. | 2020-05-11 08:33:36.802 Socket (1) | Closed. | 2020-05-11 08:33:36.802 |
| [2020-05-11 12:04:35] |
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There is no problem with the historical data downloading for this symbol: HD Request # 85 | Received 3687419 records from 2019-11-07 07:32:35.000 to 2020-05-11 08:33:33.000 (186.0 days) and wrote 3687419 records for USDMXN | 2020-05-11 08:33:36.734
If there is data missing in the chart, then refer to this section and the section following it: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-11 12:05:15
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