Support Board
Date/Time: Thu, 06 Feb 2025 20:45:02 +0000
Take profit did not modify
View Count: 579
| [2020-05-01 13:54:33] |
| ssangha84 - Posts: 126 |
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Hello, I was in a trade this morning. And I dragged my take profit from 19.99 to 19.79 on my chart. The take profit looked like it moved fine and normally, and it showed it on my chart where it was supposed to be. I then tried to move it to 19.76 and I got an error message. But then it went ahead and took me out for profit at 19.99 anyway. This is the second time this has happened to me over the last week. I want to know what is going on with this. My broker said they never received the change of order on their end. This is the report from what I can tell on it. Order Modification Error: CLM0 [CBV] 1 Min #1 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 7909. Service Order ID: 40704696. Account: 45411 | 2020-05-01 08:52:05.467 Order Modification Error: CLM0 [CBV] 1 Min #1 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 7909. Service Order ID: 40704696. Account: 45411 | 2020-05-01 08:52:09.749 Order modification failed (InternalOrderID) | side error. Internal Order ID: 7911. Service Order ID: 40704879. Symbol: CLM0. Account: 45411 | 2020-05-01 09:02:56.455 * Order modification failed (InternalOrderID) | side error. Internal Order ID: 7911. Service Order ID: 40704879. Symbol: CLM0. Account: 45411 | 2020-05-01 09:03:03.581 * Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 7911. Service Order ID: 40704879. Symbol: CLM0. Account: 45411 | 2020-05-01 09:03:14.258 * TradeActivity files query time: 0.747707 seconds. Entries: 44. Current queries: 1 | 2020-05-01 09:19:28.993 TradeActivity files query time: 0.069714 seconds. Entries: 44. Current queries: 1 | 2020-05-01 09:19:49.905 |
| [2020-05-01 18:27:42] |
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There was an order ID issue affecting some versions when using Transact due to the limited size of a client order identifier on the Transact system. We have implemented a solution for this. Make sure you are running the current version of Sierra Chart. Follow the instructions here to update: Software Download: Fast Update Also a message like this is very unusual: Order modification failed (InternalOrderID) | side error. Internal Order ID: 7911. Service Order ID: 40704879. Symbol: CLM0. Account: 45411 | 2020-05-01 09:02:56.455 * and indicates a critical error involving the identification of whether an order is a buy or sell due to the unusual way that Transact does this. It is a safety check preventing the Side from being incorrectly set. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-06 01:34:24
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| [2020-05-05 21:56:49] |
| ssangha84 - Posts: 126 |
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OK, so all I have to do is download the most current version of sierra chart and this shouldnt happen anymore?
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| [2020-05-06 01:35:08] |
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We hope so. We are not totally sure why the error happened in your case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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