Support Board
Date/Time: Fri, 07 Feb 2025 08:13:26 +0000
Customize Keyboard Shortcut
View Count: 1343
| [2020-04-30 13:04:43] |
| User94606 - Posts: 327 |
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I enabled the customize keyboard shortcut "Move to Break Even" using F2 under Global Settings -> Customize Keyboard Shortcuts. The F2 works fine in a replay and in Sim trading but it does not work in a live account. Any ideas?
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 F2 (Break Even Key).jpg / V - Attached On 2020-04-30 13:04:30 UTC - Size: 72.14 KB - 260 views |
| [2020-04-30 18:08:29] |
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This is going to be an issue related to the Status field for orders when using Interactive Brokers. This should now be resolved. Update Sierra Chart to the latest prerelease which is 2098. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-30 18:59:04] |
| User94606 - Posts: 327 |
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2098 is still a prelease? Do you recommend that? or wait until it is in release status?
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| [2020-04-30 19:02:05] |
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It is a prerelease but it is fine to update to at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-30 19:23:00] |
| User94606 - Posts: 327 |
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OK. I will update tp 2098. Once, installed, are there any settings required?
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| [2020-04-30 23:09:30] |
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No settings required.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-01 13:36:47] |
| User94606 - Posts: 327 |
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I upgraded to 2098 and executed 2 live trades this morning on NQ and the F2 (Move to Break Even) keyboard shortcut did not work
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| [2020-05-02 02:29:17] |
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Is this when using Interactive Brokers?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-02 02:29:22
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| [2020-05-02 03:12:23] |
| User94606 - Posts: 327 |
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yes, this is using Interactive Brokers.
Date Time Of Last Edit: 2020-05-02 03:12:58
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| [2020-05-07 20:17:28] |
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We did look into this, but testing on the Interactive Brokers demo system is really a big mess. Completely erratic like behavior. We think the problem relates to the order Status and we cannot reproduce it. What is the Status of the Stop order when it does not move to breakeven? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-07 20:23:05] |
| User94606 - Posts: 327 |
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I use Attached Orders with a 10 tick stop. When I pressed the Break-Even (F2) or BE button, it does NOT move the 10 tick stop. How do you want me to check the status of the stop order?
Date Time Of Last Edit: 2020-05-07 20:31:16
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| [2020-05-09 00:32:38] |
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The Status of the order is shown in the Trade >> Trade Orders Window. It is also shown on the chart with the order line but maybe you have disabled that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-10 14:29:05] |
| User94606 - Posts: 327 |
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I can provide the status of the stop order on my next live trade. How can I enable the stop order status on the chart? What would the status info give you? Am I the only one having this issue? |
| [2020-05-12 13:41:12] |
| User94606 - Posts: 327 |
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The status of the top loss order shows open (see attached screenshot). Please advise on next steps
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| Order Status (5-12-20).PNG / V - Attached On 2020-05-12 13:40:58 UTC - Size: 12.58 KB - 201 views |
| [2020-05-13 14:51:46] |
| User94606 - Posts: 327 |
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Any updates on this issue? Any suggestions for a work around?
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| [2020-05-13 19:10:53] |
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If the status is Open, then we do not know what the problem is. There are no problems with moving a stop to Breakeven with other supported Trading services. All technical support for Interactive Brokers has been discontinued. We cannot provide further help here. Please consider using this service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-13 19:13:06
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| [2020-05-13 20:45:32] |
| User94606 - Posts: 327 |
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I am currently using the Sierra Chart Denali service connecting to Interactive Brokers. Any additional troubleshooting that you can suggest? Also, would like to mention that I setup "F3" to "Flatten and Cancel" and this seems to work fine but F2 is set to "Move to Break Even" does not work in a live account but does work in Replay and Sim trading. Any ideas why this is not working in a live trading account? Date Time Of Last Edit: 2020-05-14 04:23:55
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| [2020-05-19 05:34:15] |
| User94606 - Posts: 327 |
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Can you please give me a call on Tuesday, May 19 to discuss this issue?
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| [2020-05-19 18:52:18] |
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Do you notice a problem when you use the Breakeven (BE) button directly? Instead of a keyboard shortcut.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-19 19:33:17] |
| User94606 - Posts: 327 |
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I tried the BE button last week and did not do anything. Same issue with the F2 key
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| [2020-05-21 00:55:54] |
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We need the information requested here when you try to move the order to break even: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-21 05:05:55] |
| User94606 - Posts: 327 |
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Providing the tradeactivitylog from May 19, 2020. Took a long position on NQ on May 19, 2020 at 9:40:48 EST. I tried moving stop loss to break-even by pressing F2 and did not work. Closed trade at 9:40:53 AM EST. I have also attached the Trade Activity Log for May 19 (I only had 1 trade that date) and see multiple InternalOrdersID at 9:40:48 AM EST. |
Private File TradeActivityLogMay19-2020.PNG / V - Attached On 2020-05-21 05:04:30 UTC - Size: 57.29 KB - 223 views |
| [2020-05-22 12:39:43] |
| User94606 - Posts: 327 |
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Any updates on the information that has been provided? Can you give me a call if possible today?
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| [2020-05-23 01:42:41] |
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We are checking on this now. We apologize for the long delay. We really are very busy. This is more challenging when it involves Interactive Brokers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-23 01:43:03
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| [2020-05-23 02:11:26] |
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The problem is that Interactive Brokers does not give clear and reliable order status codes and updates. The problem is they are not updating the Stop attached order indicating that it is open. The last status they gave is PreSubmitted We do not want to start doing hacks to solve these problems. We have been clearing out the Interactive Brokers hacks that we have put in over the years. So we are not offering a solution to this at this time when using interactive brokers. You will have far more stable trading with this service: Sierra Chart / Trading Technologies Futures Order Routing Service We have discontinued, technical support for Interactive Brokers. This is an Interactive Brokers specific issue. One thing you can do is disable the use of server-side bracket orders with Interactive Brokers. That will solve the problem for the time being. Here is the option: Global Trade Settings Windows: Use Server Side Bracket Orders (if supported) (Global Settings >> General Trade Settings >> General) You can use server-side bracket orders with the Sierra Chart order routing service (link above) for safe management of orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-23 02:19:05
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