Support Board
Date/Time: Fri, 07 Feb 2025 08:17:35 +0000
Post From: Customize Keyboard Shortcut
| [2020-05-23 02:11:26] |
| |
|
The problem is that Interactive Brokers does not give clear and reliable order status codes and updates. The problem is they are not updating the Stop attached order indicating that it is open. The last status they gave is PreSubmitted We do not want to start doing hacks to solve these problems. We have been clearing out the Interactive Brokers hacks that we have put in over the years. So we are not offering a solution to this at this time when using interactive brokers. You will have far more stable trading with this service: Sierra Chart / Trading Technologies Futures Order Routing Service We have discontinued, technical support for Interactive Brokers. This is an Interactive Brokers specific issue. One thing you can do is disable the use of server-side bracket orders with Interactive Brokers. That will solve the problem for the time being. Here is the option: Global Trade Settings Windows: Use Server Side Bracket Orders (if supported) (Global Settings >> General Trade Settings >> General) You can use server-side bracket orders with the Sierra Chart order routing service (link above) for safe management of orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-23 02:19:05
|