Support Board
Date/Time: Thu, 06 Feb 2025 08:11:40 +0000
DTS Not Connecting
View Count: 600
| [2020-04-16 19:57:21] |
| User676039 - Posts: 5 |
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Hi, I cannot get a connection to the CQG WebAPI. It's been working fine for the last few months until today. I've been in touch with CQG and they said they're not seeing errors on their end. After the problem happened i updated from v2053 to v2086. No change unfortunately. I trade with a group of people and none have had this issue with the same CQG data connection. Logs below. Software version: 2086 64-bit | 2020-04-16 15:51:04.355 Primary Thread ID: 11008 | 2020-04-16 15:51:04.355 Usage end date: 2020-05-07 | 2020-04-16 15:51:04.355 Enabled for: Advanced Features 2. | 2020-04-16 15:51:04.355 Enabled for: Sierra Chart Historical Data Service. | 2020-04-16 15:51:04.355 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-16 15:51:04.355 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-16 15:51:04.355 Current selected Data/Trading service: CQG WebAPI | 2020-04-16 15:51:04.355 Custom symbol settings values: enabled | 2020-04-16 15:51:04.355 Chart Update Interval: 500 | 2020-04-16 15:51:04.355 Intraday Data Storage Time Unit: 0 | 2020-04-16 15:51:04.355 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-04-16 15:51:04.355 2020-04-17 05:51:04 Local computer time | 2020-04-16 15:51:04.355 2020-04-16 19:51:04 Local computer time in UTC | 2020-04-16 15:51:04.355 2020-04-16 15:51:04 Local computer time in SC Time Zone | 2020-04-16 15:51:04.355 2020-04-16 19:50:20 Server time in UTC | 2020-04-16 15:51:04.355 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-04-16 15:51:04.355 Program path: D:\SierraChart\ | 2020-04-16 15:51:04.355 Data Files path: D:\SierraChart\Data\ | 2020-04-16 15:51:04.355 OS Version Number: 10.0 | 2020-04-16 15:51:04.355 Locale Setting: C | 2020-04-16 15:51:04.355 DLLs: sst_ateam.dll, sst_ateam_64.dll, sst_local_pressure.dll, sst_local_pressure_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-04-16 15:51:04.355 CQG WebSocket socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-04-16 15:51:11.935 * CQG WebSocket socket (1) | CloseSocket call. | 2020-04-16 15:51:11.935 CQG WebSocket | WebSocket closed. | 2020-04-16 15:51:11.935 CQG WebAPI | WebSocket closed. | 2020-04-16 15:51:11.935 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-04-16 15:51:11.935 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-04-16 15:51:11.935 CQG WebSocket socket (1) | Closed. | 2020-04-16 15:51:11.935 CQG WebSocket socket (0) | CloseSocket call. | 2020-04-16 15:51:11.950 CQG WebAPI | Disconnected. | 2020-04-16 15:51:11.950 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-04-16 15:51:11.950 CQG WebAPI | Connecting to server api.cqg.com | 2020-04-16 15:51:14.955 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-04-16 15:51:14.955 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-04-16 15:51:14.956 CQG WebSocket socket (1) | Connecting to IP: 203.192.64.152. | 2020-04-16 15:51:14.956 Can you assist? |
| [2020-04-16 20:35:00] |
| User676039 - Posts: 5 |
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I forgot to mention, I’ve searched the forum and support pages for this error code. One suggestion was my firewall. As a result, I booted in’ safe mode with networking’ and had the same issue.
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| [2020-04-17 05:02:12] |
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There is some connectivity issue to this address and port somewhere from your computer to the server: CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-04-16 15:51:14.955
Refer to help topic 1.1:Data/Trading Service Connection and Symbol Issues: 1.1. Data or Trading Service Setup Issue. Unable to Connect to Data or Trade Server. So it does not appear to be due to a firewall based upon what you did. What exchanges are you trading? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-17 05:03:21
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| [2020-04-17 05:19:14] |
| User676039 - Posts: 5 |
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Thanks for the response! I trade crude futures (CME). I’ll try the suggestions from the post you linked to shortly. |
| [2020-04-17 07:58:10] |
| User676039 - Posts: 5 |
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Hi Support, It seems my data has reappeared. I ultimately haven't made any changes (other than updating to v2086). Fingers crossed it continues. Thanks again! |
| [2020-04-17 08:45:10] |
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Okay. If you are just trading the CME markets we recommend looking at this service: Sierra Chart / Trading Technologies Futures Order Routing Service It offers many connectivity points and if there is any connectivity problem to one, another one is automatically used. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-17 08:45:24
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