Support Board
Date/Time: Wed, 05 Feb 2025 10:52:38 +0000
Sierra Chart freezing for past 2 weeks
View Count: 645
| [2020-03-09 15:32:32] |
| User31947 - Posts: 10 |
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I have been unable to use SierraCharts on a consistent basis for the past several weeks on either the Transact or CQG Data Connection Service. I have followed instructions given me to update Current Versions and when that failed, to update to the the subsequent PreRelease versions. I am now on version 2062, but the SierraChart platform is not usable and most of the time is in a frozen status with constant disconnects. I have used SierraCharts' phenomenal software for many years, but am now at my wits end as it's currently useless to me. This weekend I'm in the process of deleting older SCID files, as instructed by Transact tech support for the problem. While in the process of trouble shooting the problems, I've initiated 5 days of Emergency Access. Can you please provide me assistance if my efforts over the weekend do not solve the problem. SierraCharts is one of my favorite trading softwares and I want to be able to continue using it's great features. Thank you very much! |
| [2020-03-09 16:22:33] |
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We recommend you use this service instead : Sierra Chart / Trading Technologies Futures Order Routing Service If you are using Transact and having data feed issues the issue is going to be on the Transact side. If you are actually experiencing Sierra Chart being frozen state and the user interface being inoperable (where the user interface is completely frozen and cannot be interacted with), then refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Let us know if you are experiencing Sierra Chart being in a frozen and inoperable state. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-09 16:24:09
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