Support Board
Date/Time: Wed, 05 Feb 2025 10:47:00 +0000
Real time data
View Count: 704
| [2020-03-09 04:06:39] |
| User618115 - Posts: 2 |
|
[/code]I just got my account activated, but I'm not getting real time data, and the trading DOM is not moving
|
| [2020-03-09 04:15:34] |
| |
|
Could you first please update to the current version following these instructions here: Software Download: Fast Update And if you still have a problem with not receiving real-time data, we need to see the message log as explained below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-09 04:16:19
|
| [2020-03-09 15:17:31] |
| User618115 - Posts: 2 |
|
Still not getting real time data after undate the current version Software version: 2060 64-bit | 2020-03-09 11:12:35.130 Enabled for: Advanced Features 2. | 2020-03-09 11:12:35.130 Enabled for: Sierra Chart Historical Data Service. | 2020-03-09 11:12:35.130 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-03-09 11:12:35.130 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-09 11:12:35.130 Enabled for exchange2: CME (Trading Account Required) | 2020-03-09 11:12:35.130 Enabled for exchange2: CBOT (Trading Account Required) | 2020-03-09 11:12:35.130 Enabled for exchange2: COMEX (Trading Account Required) | 2020-03-09 11:12:35.130 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-03-09 11:12:35.130 Allow Support for Sierra Chart Data Feeds is disabled. | 2020-03-09 11:12:35.130 Current selected Data/Trading service: CQG WebAPI | 2020-03-09 11:12:35.130 Custom symbol settings values: enabled | 2020-03-09 11:12:35.130 Chart Update Interval: 500 | 2020-03-09 11:12:35.130 Intraday Data Storage Time Unit: 0 | 2020-03-09 11:12:35.130 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-09 11:12:35.130 2020-03-09 10:12:35 Local computer time | 2020-03-09 11:12:35.130 2020-03-09 15:12:35 Local computer time in UTC | 2020-03-09 11:12:35.130 2020-03-09 11:12:35 Local computer time in SC Time Zone | 2020-03-09 11:12:35.130 2020-03-09 15:07:47 Server time in UTC | 2020-03-09 11:12:35.130 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-03-09 11:12:35.130 Program path: C:\SierraChart\ | 2020-03-09 11:12:35.130 Data Files path: C:\SierraChart\Data\ | 2020-03-09 11:12:35.130 OS Version Number: 10.0 | 2020-03-09 11:12:35.130 Locale Setting: C | 2020-03-09 11:12:35.131 File >> Disconnect selected. | 2020-03-09 11:13:57.741 CQG WebAPI | Sending Web API Logoff message. | 2020-03-09 11:13:57.741 CQG WebSocket socket (2) | CloseSocket call. | 2020-03-09 11:13:57.741 CQG WebSocket | WebSocket closed. | 2020-03-09 11:13:57.741 CQG WebAPI | WebSocket closed. | 2020-03-09 11:13:57.741 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. | 2020-03-09 11:13:57.741 DTC Client socket (1) | CloseSocket call. | 2020-03-09 11:13:57.742 SC DTC Data with Market Depth | Disconnected from the server. | 2020-03-09 11:13:57.742 CQG WebAPI | Disconnected. | 2020-03-09 11:13:57.742 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-09 11:13:57.742 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2020-03-09 11:13:57.783 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-09 11:13:57.783 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-03-09 11:13:58.089 DTC Client socket (1) | Closed. | 2020-03-09 11:13:58.089 CQG WebSocket socket (2) | Socket gracefully closed by remote side. | 2020-03-09 11:13:58.091 CQG WebSocket socket (2) | Closed. | 2020-03-09 11:13:58.091 CQG WebAPI | Connecting to server api.cqg.com | 2020-03-09 11:14:10.608 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-03-09 11:14:10.608 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-03-09 11:14:10.715 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-03-09 11:14:10.716 CQG WebSocket | Opening WebSocket. | 2020-03-09 11:14:10.797 CQG WebSocket | Sending WebSocket handshake. | 2020-03-09 11:14:10.797 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-03-09 11:14:10.982 CQG WebSocket | Server header | Connection: upgrade | 2020-03-09 11:14:10.982 CQG WebSocket | Server header | Sec-WebSocket-Accept: vq9maf/EaIy/jSzXS/zgBYpJQXc= | 2020-03-09 11:14:10.982 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-03-09 11:14:10.982 CQG WebSocket | Server header | Upgrade: websocket | 2020-03-09 11:14:10.982 CQG WebSocket | Server header | | 2020-03-09 11:14:10.982 CQG WebSocket | Web socket state is now open. | 2020-03-09 11:14:10.982 CQG WebAPI | WebSocket connected. | 2020-03-09 11:14:10.983 CQG WebAPI | Sending market data logon message. | 2020-03-09 11:14:10.983 CQG WebAPI | Base Time: 2020-03-01T20:05:36. 2020-03-01 20:05:36 | 2020-03-09 11:14:11.140 CQG WebAPI | Logon successful. Session Token = IQLuXtt5ngwgaB/vFBWVzfpG7HHlEF6jy0b4XHttg8c0DLc2ZmX/Br0pqtEpaIo//2Ecuq8QKj/ | 2020-03-09 11:14:11.140 CQG WebAPI | Connected to data and trading server. | 2020-03-09 11:14:11.140 Triggering next historical data download in queue. | 2020-03-09 11:14:11.141 Triggering next historical data download in queue. | 2020-03-09 11:14:11.141 Triggering next historical data download in queue. | 2020-03-09 11:14:11.141 Triggering next historical data download in queue. | 2020-03-09 11:14:11.141 Updated verified funded futures trading account ending date to: 2020-04-10 15:14:11 | 2020-03-09 11:14:11.141 CQG WebAPI | Sending Trade Accounts request message. | 2020-03-09 11:14:11.142 Using Bid/Ask average for last trade price for XAUUSD | 2020-03-09 11:14:11.156 SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm | 2020-03-09 11:14:11.156 SC DTC Data with Market Depth | Connecting to the server ds3.sierracharts.com. Port 443 | 2020-03-09 11:14:11.156 SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 1 | 2020-03-09 11:14:11.156 DTC Client socket (2) | Creating socket. | 2020-03-09 11:14:11.157 DTC Client socket (2) | Connecting to IP: 65.182.172.42. | 2020-03-09 11:14:11.157 Using Bid/Ask average for last trade price for US30 | 2020-03-09 11:14:11.186 SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 2 Service code: fxcm | 2020-03-09 11:14:11.187 SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 2 | 2020-03-09 11:14:11.187 Added historical Intraday data request for US30 to the queue. | 2020-03-09 11:14:11.187 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2020-03-09 11:14:11.187 Triggering next historical data download in queue. | 2020-03-09 11:14:11.187 Delaying start of download for US30 | 2020-03-09 11:14:11.187 SC DTC Data with Market Depth | Connected to server. | 2020-03-09 11:14:11.212 SC DTC Data with Market Depth | Starting socket receive thread. | 2020-03-09 11:14:11.212 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2020-03-09 11:14:11.212 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-03-09 11:14:11.233 CQG WebAPI | Starting real-time market data updates for: F.US.EPH20. ID: 3 Service code: cqg | 2020-03-09 11:14:11.234 CQG WebAPI | Sending symbol resolution request for F.US.EPH20. ID: 337342 | 2020-03-09 11:14:11.234 CQG WebAPI | Requesting security definition data for: F.US.EPH20. ID: 3 | 2020-03-09 11:14:11.234 Using SC exchange feed2. Symbol: F.US.EP?## | 2020-03-09 11:14:11.234 Added historical Intraday data request for F.US.EPH20 to the queue. | 2020-03-09 11:14:11.234 Intraday data recording state for symbol F.US.EPH20 is set to download 'Pending'. | 2020-03-09 11:14:11.234 Triggering next historical data download in queue. | 2020-03-09 11:14:11.234 CQG WebAPI | Brokerage name: AMP. Account Name: 125008 | 2020-03-09 11:14:11.258 CQG WebAPI | Sending collateral subscribe request. | 2020-03-09 11:14:11.258 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2020-03-09 11:14:11.264 SC DTC Data with Market Depth | Sending logon request message. | 2020-03-09 11:14:11.264 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH20. Search Symbol: F.US.EPH20. Request ID: 337342. Contract ID: 1. | 2020-03-09 11:14:11.271 CQG WebAPI | Requesting market data for F.US.EPH20 | 2020-03-09 11:14:11.271 Using Bid/Ask average for last trade price for USOil | 2020-03-09 11:14:11.313 SC DTC Data with Market Depth | Starting real-time market data updates for: USOil. ID: 4 Service code: fxcm | 2020-03-09 11:14:11.313 SC DTC Data with Market Depth | Requesting security definition data for: USOil. ID: 4 | 2020-03-09 11:14:11.313 Added historical Intraday data request for USOil to the queue. | 2020-03-09 11:14:11.313 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2020-03-09 11:14:11.313 Triggering next historical data download in queue. | 2020-03-09 11:14:11.313 SC DTC Data with Market Depth | Received logon response. | 2020-03-09 11:14:11.320 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2020-03-09 11:14:11.320 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2020-03-09 11:14:11.320 SC DTC Data with Market Depth | Successfully connected. | 2020-03-09 11:14:11.320 SC DTC Data with Market Depth | Trading is not supported. | 2020-03-09 11:14:11.320 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2020-03-09 11:14:11.320 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USOil | 2020-03-09 11:14:11.320 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2020-03-09 11:14:11.320 CQG WebAPI | Market data subscription for F.US.EPH20 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2020-03-09 11:14:11.366 Symbol Error - F.US.EPH20 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2020-03-09 11:14:11.366 CQG WebAPI | Starting real-time market data updates for: ESU19. ID: 5 | 2020-03-09 11:14:11.377 CQG WebAPI | Sending symbol resolution request for ESU19. ID: 337344 | 2020-03-09 11:14:11.377 CQG WebAPI | Requesting security definition data for: ESU19. ID: 5 | 2020-03-09 11:14:11.377 CQG WebAPI | Using primary service for historical data for ESU19 | 2020-03-09 11:14:11.377 Added historical Intraday data request for ESU19 to the queue. | 2020-03-09 11:14:11.377 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2020-03-09 11:14:11.377 Triggering next historical data download in queue. | 2020-03-09 11:14:11.377 SC DTC Data with Market Depth | Received security definition for symbol US30 | 2020-03-09 11:14:11.377 SC DTC Data with Market Depth | Received security definition for symbol USOil | 2020-03-09 11:14:11.377 SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2020-03-09 11:14:11.377 Delaying start of download for ESU19 | 2020-03-09 11:14:11.377 CQG WebAPI | Starting real-time market data updates for: $INX. ID: 6 Service code: sp.index | 2020-03-09 11:14:11.404 CQG WebAPI | Sending symbol resolution request for $INX. ID: 337345 | 2020-03-09 11:14:11.404 CQG WebAPI | Requesting security definition data for: $INX. ID: 6 | 2020-03-09 11:14:11.404 CQG WebAPI | Received message: Requested symbol was not found. | 2020-03-09 11:14:11.422 Symbol Error - ESU19 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2020-03-09 11:14:11.422 Using Bid/Ask average for last trade price for EURUSD | 2020-03-09 11:14:11.451 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 7 Service code: fxcm | 2020-03-09 11:14:11.451 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 7 | 2020-03-09 11:14:11.451 CQG WebAPI | Received message: Requested symbol was not found. | 2020-03-09 11:14:11.463 Symbol Error - $INX is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2020-03-09 11:14:11.463 Using SC exchange feed2. Symbol: F.US.ENQ?## | 2020-03-09 11:14:11.464 CQG WebAPI | Starting real-time market data updates for: F.US.ENQH20. ID: 8 Service code: cqg | 2020-03-09 11:14:11.465 CQG WebAPI | Sending symbol resolution request for F.US.ENQH20. ID: 337346 | 2020-03-09 11:14:11.465 CQG WebAPI | Requesting security definition data for: F.US.ENQH20. ID: 8 | 2020-03-09 11:14:11.465 Using SC exchange feed2. Symbol: F.US.ENQ?## | 2020-03-09 11:14:11.465 Added historical Intraday data request for F.US.ENQH20 to the queue. | 2020-03-09 11:14:11.465 Intraday data recording state for symbol F.US.ENQH20 is set to download 'Pending'. | 2020-03-09 11:14:11.465 Triggering next historical data download in queue. | 2020-03-09 11:14:11.465 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2020-03-09 11:14:11.500 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQH20. Search Symbol: F.US.ENQH20. Request ID: 337346. Contract ID: 2. | 2020-03-09 11:14:11.502 CQG WebAPI | Requesting market data for F.US.ENQH20 | 2020-03-09 11:14:11.502 Added historical Intraday data request for XAUUSD to the queue. | 2020-03-09 11:14:11.544 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2020-03-09 11:14:11.544 Triggering next historical data download in queue. | 2020-03-09 11:14:11.544 CQG WebAPI | Market data subscription for F.US.ENQH20 was unsuccessful. Text: Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. | 2020-03-09 11:14:11.606 Symbol Error - F.US.ENQH20 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. | 2020-03-09 11:14:11.606 HD Request # 11 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cqg | 2020-03-09 11:14:11.871 HD Request # 11 | Download start date-time: 2019-09-05 11:14:11.000 | 2020-03-09 11:14:11.875 HD Request # 11 | Error downloading historical Intraday data for ESU19. The symbol is unknown to the server. | 2020-03-09 11:14:11.875 HD Request # 11 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ESU19 | 2020-03-09 11:14:11.875 HD Request # 11 | Completion time: 0s | 2020-03-09 11:14:11.877 HD Request # 11 | Intraday data download complete for ESU19. Unique request ID: 14 | 2020-03-09 11:14:11.877 Removing historical data download ID 14. | 2020-03-09 11:14:11.877 Real-time Intraday chart data file updates started for ESU19 | 2020-03-09 11:14:11.877 Intraday chart data file opened for ESU19 | 2020-03-09 11:14:11.877 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2020-03-09 11:14:11.877 Triggering next historical data download in queue. | 2020-03-09 11:14:11.877 CQG WebAPI | Sending positions subscribe request. RequestID: 337347 | 2020-03-09 11:14:16.135 CQG WebAPI | Sending orders subscribe request. RequestID=337348 | 2020-03-09 11:14:16.135 HD Request # 12 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2020-03-09 11:14:16.978 HD Request # 12 | Download start date-time: 2020-03-09 11:13:57.000 | 2020-03-09 11:14:16.982 HD Request # 12 | Using server: ds4.sierracharts.com port 10150 | 2020-03-09 11:14:16.982 Socket (3) | Creating socket. | 2020-03-09 11:14:16.982 Socket (3) | Connecting to IP: 192.81.56.146. | 2020-03-09 11:14:16.982 HD Request # 12 | Setting DTC encoding to Binary VLS | 2020-03-09 11:14:17.102 HD Request # 12 | Sending historical data logon request message. | 2020-03-09 11:14:17.102 HD Request # 12 | Requesting Intraday data. Start date-time: 2020-03-09 11:13:57. Record interval: 0. Symbol: US30 | 2020-03-09 11:14:17.640 HD Request # 12 | Decompressing data. | 2020-03-09 11:14:17.866 HD Request # 12 | Receiving Intraday data for US30 starting at 2020-03-09 11:13:57 | 2020-03-09 11:14:17.866 Socket (3) | CloseSocket call. | 2020-03-09 11:14:17.868 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-03-09 11:14:17.868 Historical data download thread signaled to stop. | 2020-03-09 11:14:17.868 HD Request # 12 | Timestamp of first Intraday data file record written: 2020-03-09 11:13:57 | 2020-03-09 11:14:17.869 HD Request # 12 | Received 704 records from 2020-03-09 11:13:57.000 to 2020-03-09 11:14:17.027 (20.0 seconds) and wrote 674 records for US30 | 2020-03-09 11:14:17.869 HD Request # 12 | Completion time: 1s | 2020-03-09 11:14:17.871 HD Request # 12 | Intraday data download complete for US30. Unique request ID: 11 | 2020-03-09 11:14:17.871 Removing historical data download ID 11. | 2020-03-09 11:14:17.871 Real-time Intraday chart data file updates started for US30 | 2020-03-09 11:14:17.871 Intraday chart data file opened for US30 | 2020-03-09 11:14:17.871 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2020-03-09 11:14:17.871 Triggering next historical data download in queue. | 2020-03-09 11:14:17.872 HD Request # 13 | Downloading Intraday chart data for F.US.EPH20 to the file F.US.EPH20.scid. Service: cqg | 2020-03-09 11:14:17.872 HD Request # 13 | Download start date-time: 2020-03-09 11:08:00.000 | 2020-03-09 11:14:17.875 HD Request # 13 | Using server: ds3.sierracharts.com port 10149 | 2020-03-09 11:14:17.875 Socket (4) | Creating socket. | 2020-03-09 11:14:17.876 Socket (4) | Connecting to IP: 65.182.172.42. | 2020-03-09 11:14:17.876 Socket (3) | Socket gracefully closed by remote side. | 2020-03-09 11:14:17.902 Socket (3) | Closed. | 2020-03-09 11:14:17.902 HD Request # 13 | Setting DTC encoding to Binary VLS | 2020-03-09 11:14:17.980 HD Request # 13 | Sending historical data logon request message. | 2020-03-09 11:14:17.980 HD Request # 13 | Requesting Intraday data. Start date-time: 2020-03-09 11:08:00. Record interval: 0. Symbol: F.US.EPH20 | 2020-03-09 11:14:18.009 HD Request # 13 | Decompressing data. | 2020-03-09 11:14:18.049 Opened cached Intraday file: C:\SierraChart\Data\US30.scid | 2020-03-09 11:14:18.367 HD Request # 13 | Receiving Intraday data for F.US.EPH20 starting at 2020-03-09 11:08:00 | 2020-03-09 11:14:18.485 Socket (4) | CloseSocket call. | 2020-03-09 11:14:18.489 Historical data download thread signaled to stop. | 2020-03-09 11:14:18.489 Socket (4) | Shutdown started. Waiting for graceful close. | 2020-03-09 11:14:18.489 HD Request # 13 | Timestamp of first Intraday data file record written: 2020-03-09 11:08:00 | 2020-03-09 11:14:18.489 HD Request # 13 | Received 15142 records from 2020-03-09 11:08:00.000 to 2020-03-09 11:14:17.000 (6.3 minutes) and wrote 15117 records for F.US.EPH20 | 2020-03-09 11:14:18.489 HD Request # 13 | Completion time: 1s | 2020-03-09 11:14:18.490 HD Request # 13 | Intraday data download complete for F.US.EPH20. Unique request ID: 12 | 2020-03-09 11:14:18.490 Removing historical data download ID 12. | 2020-03-09 11:14:18.491 Real-time Intraday chart data file updates started for F.US.EPH20 | 2020-03-09 11:14:18.491 Intraday chart data file opened for F.US.EPH20 | 2020-03-09 11:14:18.491 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2020-03-09 11:14:18.491 Triggering next historical data download in queue. | 2020-03-09 11:14:18.491 HD Request # 14 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2020-03-09 11:14:18.491 HD Request # 14 | Download start date-time: 2020-03-09 11:13:57.000 | 2020-03-09 11:14:18.492 HD Request # 14 | Using server: ds4.sierracharts.com port 10150 | 2020-03-09 11:14:18.492 Socket (3) | Creating socket. | 2020-03-09 11:14:18.492 Socket (3) | Connecting to IP: 192.81.56.146. | 2020-03-09 11:14:18.492 Socket (4) | Socket gracefully closed by remote side. | 2020-03-09 11:14:18.536 Socket (4) | Closed. | 2020-03-09 11:14:18.536 HD Request # 14 | Setting DTC encoding to Binary VLS | 2020-03-09 11:14:18.578 HD Request # 14 | Sending historical data logon request message. | 2020-03-09 11:14:18.578 HD Request # 14 | Requesting Intraday data. Start date-time: 2020-03-09 11:13:57. Record interval: 0. Symbol: USOil | 2020-03-09 11:14:18.601 HD Request # 14 | Decompressing data. | 2020-03-09 11:14:19.041 HD Request # 14 | Receiving Intraday data for USOil starting at 2020-03-09 11:13:57 | 2020-03-09 11:14:19.042 Socket (3) | CloseSocket call. | 2020-03-09 11:14:19.044 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-03-09 11:14:19.044 Historical data download thread signaled to stop. | 2020-03-09 11:14:19.045 HD Request # 14 | Timestamp of first Intraday data file record written: 2020-03-09 11:13:57 | 2020-03-09 11:14:19.045 HD Request # 14 | Received 162 records from 2020-03-09 11:13:57.000 to 2020-03-09 11:14:17.011 (20.0 seconds) and wrote 158 records for USOil | 2020-03-09 11:14:19.045 Added 7 Time and Sales records to Intraday data file for USOil after download. | 2020-03-09 11:14:19.047 HD Request # 14 | Completion time: 0s | 2020-03-09 11:14:19.048 HD Request # 14 | Intraday data download complete for USOil. Unique request ID: 13 | 2020-03-09 11:14:19.048 Removing historical data download ID 13. | 2020-03-09 11:14:19.048 Real-time Intraday chart data file updates started for USOil | 2020-03-09 11:14:19.048 Intraday chart data file opened for USOil | 2020-03-09 11:14:19.048 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2020-03-09 11:14:19.048 Triggering next historical data download in queue. | 2020-03-09 11:14:19.048 HD Request # 15 | Downloading Intraday chart data for F.US.ENQH20 to the file F.US.ENQH20.scid. Service: cqg | 2020-03-09 11:14:19.048 HD Request # 15 | Download start date-time: 2020-03-09 11:08:00.000 | 2020-03-09 11:14:19.051 HD Request # 15 | Using server: ds3.sierracharts.com port 10149 | 2020-03-09 11:14:19.052 Socket (4) | Creating socket. | 2020-03-09 11:14:19.052 Socket (4) | Connecting to IP: 65.182.172.42. | 2020-03-09 11:14:19.052 Socket (3) | Socket gracefully closed by remote side. | 2020-03-09 11:14:19.106 Socket (3) | Closed. | 2020-03-09 11:14:19.106 HD Request # 15 | Setting DTC encoding to Binary VLS | 2020-03-09 11:14:19.175 HD Request # 15 | Sending historical data logon request message. | 2020-03-09 11:14:19.175 HD Request # 15 | Requesting Intraday data. Start date-time: 2020-03-09 11:08:00. Record interval: 0. Symbol: F.US.ENQH20 | 2020-03-09 11:14:19.214 HD Request # 15 | Decompressing data. | 2020-03-09 11:14:19.257 HD Request # 15 | Receiving Intraday data for F.US.ENQH20 starting at 2020-03-09 11:08:00 | 2020-03-09 11:14:19.421 Socket (4) | CloseSocket call. | 2020-03-09 11:14:19.426 Socket (4) | Shutdown started. Waiting for graceful close. | 2020-03-09 11:14:19.426 Historical data download thread signaled to stop. | 2020-03-09 11:14:19.426 HD Request # 15 | Timestamp of first Intraday data file record written: 2020-03-09 11:08:00 | 2020-03-09 11:14:19.427 HD Request # 15 | Received 5714 records from 2020-03-09 11:08:00.000 to 2020-03-09 11:14:19.000 (6.3 minutes) and wrote 5697 records for F.US.ENQH20 | 2020-03-09 11:14:19.427 HD Request # 15 | Completion time: 0s | 2020-03-09 11:14:19.429 HD Request # 15 | Intraday data download complete for F.US.ENQH20. Unique request ID: 15 | 2020-03-09 11:14:19.429 Removing historical data download ID 15. | 2020-03-09 11:14:19.429 Real-time Intraday chart data file updates started for F.US.ENQH20 | 2020-03-09 11:14:19.429 Intraday chart data file opened for F.US.ENQH20 | 2020-03-09 11:14:19.429 HD Request # 15 | Enabling Intraday chart updating for symbol. | 2020-03-09 11:14:19.429 Triggering next historical data download in queue. | 2020-03-09 11:14:19.429 HD Request # 16 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2020-03-09 11:14:19.430 HD Request # 16 | Download start date-time: 2020-03-09 11:13:57.000 | 2020-03-09 11:14:19.432 HD Request # 16 | Using server: ds4.sierracharts.com port 10150 | 2020-03-09 11:14:19.433 Socket (3) | Creating socket. | 2020-03-09 11:14:19.433 Socket (3) | Connecting to IP: 192.81.56.146. | 2020-03-09 11:14:19.433 Socket (4) | Socket gracefully closed by remote side. | 2020-03-09 11:14:19.466 Socket (4) | Closed. | 2020-03-09 11:14:19.466 HD Request # 16 | Setting DTC encoding to Binary VLS | 2020-03-09 11:14:19.716 HD Request # 16 | Sending historical data logon request message. | 2020-03-09 11:14:19.716 HD Request # 16 | Requesting Intraday data. Start date-time: 2020-03-09 11:13:57. Record interval: 0. Symbol: XAUUSD | 2020-03-09 11:14:19.771 HD Request # 16 | Decompressing data. | 2020-03-09 11:14:20.039 HD Request # 16 | Receiving Intraday data for XAUUSD starting at 2020-03-09 11:13:57 | 2020-03-09 11:14:20.078 Socket (3) | CloseSocket call. | 2020-03-09 11:14:20.080 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-03-09 11:14:20.081 Historical data download thread signaled to stop. | 2020-03-09 11:14:20.081 HD Request # 16 | Timestamp of first Intraday data file record written: 2020-03-09 11:13:57 | 2020-03-09 11:14:20.081 HD Request # 16 | Received 583 records from 2020-03-09 11:13:57.000 to 2020-03-09 11:14:19.054 (22.1 seconds) and wrote 559 records for XAUUSD | 2020-03-09 11:14:20.081 HD Request # 16 | Completion time: 0s | 2020-03-09 11:14:20.084 HD Request # 16 | Intraday data download complete for XAUUSD. Unique request ID: 16 | 2020-03-09 11:14:20.084 Removing historical data download ID 16. | 2020-03-09 11:14:20.084 Real-time Intraday chart data file updates started for XAUUSD | 2020-03-09 11:14:20.084 Intraday chart data file opened for XAUUSD | 2020-03-09 11:14:20.084 HD Request # 16 | Enabling Intraday chart updating for symbol. | 2020-03-09 11:14:20.084 Triggering next historical data download in queue. | 2020-03-09 11:14:20.084 Socket (3) | Socket gracefully closed by remote side. | 2020-03-09 11:14:20.132 Socket (3) | Closed. | 2020-03-09 11:14:20.132 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid | 2020-03-09 11:14:23.372 Opened cached Intraday file: C:\SierraChart\Data\USOil.scid | 2020-03-09 11:14:23.374 |
| [2020-03-09 16:43:01] |
| |
|
You need to enable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. After that is done reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: