Support Board
Date/Time: Wed, 05 Feb 2025 11:53:36 +0000
SC Futures Order Routing/Data connection problem
View Count: 594
| [2020-03-08 22:49:23] |
| User814892 - Posts: 3 |
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Hi, I'm attempting to connect to the live trading server and am receiving a connection error (username or password is incorrect). I'm able to connect to SC Data - All Services, which I've been doing to trade the SIM, and so I am only receiving this connection error when trying to connect to SC Futures Order Routing/Data. When I check my Authorized Trading Accounts, the account is listed there. This was set up on Dec. 16, 2019 according to the support ticket that was created when the authorized trading account was updated. Can you please help me resolve this connection issue? Thanks! Chris |
| [2020-03-08 23:05:46] |
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We want you to update Sierra Chart to the current version. Instructions: Software Download: Fast Update Let us know if you can then connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-08 23:43:59] |
| User814892 - Posts: 3 |
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Ok, I've updated to version 2060 (64 bit). Looks like the symbol settings are different when connecting to this service, so updating that now and it looks like I'm good to go. Thanks for your help! Chris |
| [2020-03-09 05:26:56] |
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You can easily update the symbols of charts using this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-09 05:27:13
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