Support Board
Date/Time: Wed, 05 Feb 2025 12:54:55 +0000
Connection Limit Exceeded
View Count: 701
| [2020-03-06 19:04:25] |
| Cavalry3162 - Posts: 523 |
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i am running 2 sierra charts and i still get the same log entries DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2020-03-06 13:35:57.898 SC Data - All Services | Connected to server. | 2020-03-06 13:35:58.054 SC Data - All Services | Starting socket receive thread. | 2020-03-06 13:35:58.054 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-03-06 13:35:58.054 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-03-06 13:35:58.248 SC Data - All Services | Sending logon request message. | 2020-03-06 13:35:58.248 SC Data - All Services | Received logon response. | 2020-03-06 13:35:58.430 SC Data - All Services | Server Name: SC Real-Time Server. | 2020-03-06 13:35:58.430 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-03-06 13:35:58.430 SC Data - All Services | Logon error received from server: Connection limit exceeded. | 2020-03-06 13:35:58.430 DTC Client socket (2) | CloseSocket call. | 2020-03-06 13:35:58.430 SC Data - All Services | Disconnected from the server. | 2020-03-06 13:35:58.430 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-03-06 13:35:58.430 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-06 13:35:58.430 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-06 13:35:58.565 DTC Client socket (2) | Closed. | 2020-03-06 13:35:58.565 but only on the 2nd "instance" |
| [2020-03-06 20:37:28] |
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Both of those instances cannot be connected to the Sierra Chart Exchange Data Feed at the same time. You need to disable one of them by unchecking Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. And then reconnecting to the data feed. Instead you need to use the data sharing method documented here: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart What we are finding is that many users do not even need to be paying for these additional connections to begin with. But make sure you are running version 2062 and we are going to do some testing today related to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-06 20:37:49
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| [2020-03-06 20:41:57] |
| Cavalry3162 - Posts: 523 |
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since when? last time i checked you advertised denali with 2 concurrent connections |
| [2020-03-06 20:42:53] |
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This IP is for the Sierra Chart exchange data feed: DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2020-03-06 13:35:57.898 SC Data - All Services | Connected to server. | 2020-03-06 13:35:58.054 So that connection must be related to a symbol going over that connection. Can be EUREX or US stock symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-06 20:46:33] |
| Cavalry3162 - Posts: 523 |
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maybe my feed wasnt converted entirely? i had to move to denali on monday and your support swithced me over.. maybe there went smthg wrong?
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| [2020-03-06 21:14:36] |
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We thought you understood that the Denali feed only provide CME group data. Not other exchanges. You need to use both data feeds. Refer to: Notice: Sierra Chart/Barchart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-06 21:14:56
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| [2020-03-06 21:24:34] |
| Cavalry3162 - Posts: 523 |
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i understand that denali only offers cme data. however, how i can use both feed isnt clear to me and is not explained in that post either (or i couldnt find it).. all i saw was: You can use both data feeds at the same time. This is not a problem but make sure you are running a current version of Sierra Chart.
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| [2020-03-10 17:32:51] |
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If you are using Sierra Chart on one system, you just have to consider that there is just one connection available being that EUREX and US Equities is limited to one connection. So you need to use the data sharing method documented here: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart There is no need to create a new symbols. Just modifying the symbol settings to pull data from another main instance of Sierra Chart. The relevant settings are here: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#SymbolSettingsToChangeWhenUsingExistingSymbol Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-10 17:33:52
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