Support Board
Date/Time: Wed, 05 Feb 2025 12:01:53 +0000
platform doesn't reconnect automatically
View Count: 634
| [2020-03-05 16:59:26] |
| AndrejsZ - Posts: 2 |
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Dear, Sirs I have noticed that the platform doesn't reconnect automatically. I have to admit that my connection is unstable from time to time, but it is not so often. The platform goes to a disconnected state and after that remains in waiting to reconnect(Yello) state, even after the internet is back again. I plan to use an automated strategy and this can be very problematic if the management of the open position stops. Could you please tell me if there are options to force reconnection. Another question is if there is a possibility to set options of the platform to work with average connection quality, to improve performance and increase security. Thank you very much in advance. Kind regards, Andrejs |
| [2020-03-05 18:53:07] |
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Sierra Chart does reconnect. The yellow state indicates it is trying to reconnect but the transact server is having an issue, or there is some connectivity problem between your system and the Transact server. This is the option to perform reconnects: Data/Trade Service Settings: Reconnect on Failure (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) For the best connectivity and safety for automated trading, we recommend using this service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-06 05:01:36
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