Support Board
Date/Time: Wed, 05 Feb 2025 09:40:50 +0000
charts
View Count: 673
| [2020-03-04 02:53:00] |
| User143551 - Posts: 102 |
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I have had more promblems with using transact dom and sierra charts I bet I have ask 20 times to get help with not one e mail back
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| [2020-03-04 09:35:57] |
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We are always responsive to you. We did contact Transact on your behalf and we understand that you can now connect Sierra Chart to your Transact account to authorize the CME data. We did do a manual authorization which expired this evening but we have authorized data again until the end of the month. We are going to contact you tomorrow to help you get Sierra Chart connected to Transact. Hopefully that will work . If not we are going to insist that if you want to continue you Sierra Chart that you leave Transact because we cannot put up with this kind of trouble any longer. But we are going to trust that they the connection issue resolved. We also did receive your email but we will just be responding here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-04 09:36:41
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| [2020-03-04 15:18:58] |
| John - SC Support - Posts: 37728 |
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Let us know when would be a good time for us to call so we can go over the setup to Transact and help get you connected.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-04 19:24:47] |
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User has been called.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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