Support Board
Date/Time: Wed, 05 Feb 2025 09:59:01 +0000
dom not reflecting bids and offers
View Count: 655
| [2020-03-02 16:15:02] |
| User495734 - Posts: 41 |
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Hi, my dom isnt working properly and reflecting the bids and offers. have attached a picture below.please resolve |
 dom issue.PNG / V - Attached On 2020-03-02 16:13:37 UTC - Size: 28.15 KB - 206 views dom issue 2.PNG / V - Attached On 2020-03-02 16:14:21 UTC - Size: 15.83 KB - 205 views |
| [2020-03-02 19:49:17] |
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It looks like this is just simply a case where you have not centered the Trading DOM to the current price. Double-click on the price scale to do this. We also want you to update to the current version of Sierra Chart: Software Download: Fast Update The update should not be necessary, but just as a matter of practice, we have users do that so we can rule out any unexpected issues related to software version. And if you still have a problem follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 19:51:26
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| [2020-03-03 07:50:24] |
| User495734 - Posts: 41 |
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roger thanks sorry im a new user. Could you also intstruct me on how to get the Chart Dom to reflect bids and offers? Mine currently doesnt show
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| [2020-03-03 17:52:33] |
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Refer to the information here: Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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