Support Board
Date/Time: Wed, 05 Feb 2025 10:50:06 +0000
Data problem
View Count: 863
| [2020-02-26 02:51:24] |
| User678535 - Posts: 8 |
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Hi There, My username is (***) I have purchased data package for my sierra, but data is lagging, it has almost 30min delay, I am using data for NQ, ES, YM. I am so unhappy with this software, I have purchased the data 2 weeks ago, I have contacted couple times, but no answer from you. Can you help. Masoud Here is the data my receipt I have purchased.: Date-Time: 2020-02-14 01:54:13 UTC Date Time Of Last Edit: 2020-03-01 03:09:00
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| [2020-02-26 11:43:49] |
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I have contacted couple times, but no answer from you. We have checked the tickets and support board postings on your account and this the very first message we have from you.For streaming delayed data you need to be on the Advanced service package. We have changed your package to that now and extended the usage time on your account. Here is the relevant documentation: Delayed Exchange Data Feed In regards to real-time futures data, refer to: Is Historical and Real-time Futures Data Included? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-26 11:44:12
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| [2020-03-01 01:21:52] |
| User678535 - Posts: 8 |
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Hi There, I was hopping someone other than a website link to contact me vial email or Phone to help me set up the realtime data. You sent me a link to your web page and it is really hard to understand what should I do or how to get the real-time data. The problem is that, it is clear for you to just go to the website and find the answer, but for a person like me which had no experience with sierra before, it is so hard what to do and find the answer in there. Could you please write me in a short message without referring me to website, that how much and how do I have to pay you to get real time data for ES, NQ and YM. I appreciate your proper reply. Thanks, Masoud Date Time Of Last Edit: 2020-03-01 03:00:37
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| [2020-03-01 03:08:01] |
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The first thing is you would need a futures trading account. You can get one for as little as 100 USD if you do not already have one. Do you have a funded futures trading account already?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-01 03:48:23] |
| User678535 - Posts: 8 |
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Yes, I do have a Funded account with Ironbeam thru www.gffbrokers.com/ Thank you so much for responding to my question. What should I do next? Masoud |
| [2020-03-01 16:08:37] |
| SC Support - Posts: 1925 |
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Hi User678535, can we do a phone call to go through this? What data did you purchase from Sierra?
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| [2020-03-02 02:53:35] |
| User678535 - Posts: 8 |
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Hi There, Sure I love to talk with someone there, My number is 780-937-2246 I am in PST time zone. Also I can call you if you pass me a phone number. I purchased this service: 5 - Advanced (Monthly) - 36 USD / Month Thanks, Masoud Habibyan |
| [2020-03-05 01:53:13] |
| SC Support - Posts: 1925 |
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Hi Masoud, I missed you with my call back just now. Your purchase of "5 - Advanced (Monthly) - 36 USD / Month" comes with Delayed Streaming Futures Data, please refer to: Delayed Exchange Data Feed Also see below regarding the question: "What Real-Time Data is Directly Included with the Service Packages" Real-Time Data: What Real-Time Data is Directly Included with the Service Packages |
| [2020-03-05 16:26:40] |
| User678535 - Posts: 8 |
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Hi there, I was waiting for you, waited for 20 min and then I stepped out of office and you called. Can you please call again today? I am available from now for 5 hours. Thanks, Masoud |
| [2020-03-05 17:59:43] |
| SC Support - Posts: 1925 |
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Spoke to User678535, we will have a follow-up call later today
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| [2020-03-06 02:14:31] |
| User678535 - Posts: 8 |
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I called you but it seems you were not available, tomorrow (friday) I will be available from market Open (9:30 - 12) could you please call to set this up? Thanks, Masoud |
| [2020-03-06 15:19:31] |
| SC Support - Posts: 1925 |
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Hi User678535, I can call you now.
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| [2020-03-06 15:25:40] |
| User678535 - Posts: 8 |
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Hello Yes.
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| [2020-03-06 15:55:08] |
| User678535 - Posts: 8 |
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Can you call please Ray. Waiting for you. Masoud |
| [2020-03-06 17:23:46] |
| SC Support - Posts: 1925 |
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spoke to User678535, questions answered
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