Support Board
Date/Time: Wed, 05 Feb 2025 04:53:25 +0000
waiting to reconnect
View Count: 820
| [2020-02-25 15:16:03] |
| User686179 - Posts: 1 |
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Getting a 'waiting to reconnect' message. The DOM works but all charts are dead. Message log is showing repeated attempts to connect but fails. Also noticed data connection has recently started dropping out during the day also...
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| [2020-02-25 16:19:45] |
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We see you are using Transact. So Transact must be having a server problem at the moment. There is nothing we can do from our side in regards to this. For a reliable data feed you will want to use the Denali Exchange Data Feed: Denali Exchange Data Feed This will also require you have a direct account: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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