Support Board
Date/Time: Mon, 25 Nov 2024 05:41:27 +0000
Connection to IB disconnecting
View Count: 1553
| [2014-01-07 16:11:15] |
| Peter Power - Posts: 70 |
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Hello, I notice disconnection error notification in my log. Can you let me know what is going on? Message from IB: Connectivity between IB and Trader Workstation has been lost.. IB Error Code: 1100. Request ID: -1. | 2014-01-07 16:06:22 Message from IB: Connectivity between IB and Trader Workstation has been restored - data maintained.. IB Error Code: 1102. Request ID: -1. | 2014-01-07 16:06:25 Connection to the external service has been lost. | 2014-01-07 16:06:25 Disconnected from IB. | 2014-01-07 16:06:25 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-07 16:06:25 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-01-07 16:06:30 The network socket is connected. | 2014-01-07 16:06:30 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-01-07 16:06:30 TWS server version: 70 | 2014-01-07 16:06:30 IB: Connected. Waiting for account information. | 2014-01-07 16:06:30 IB Account information received. | 2014-01-07 16:06:30 SC Market Stats: Disconnected from the server. | 2014-01-07 16:06:30 SC Exchange Data: Disconnected from the server. | 2014-01-07 16:06:30 Connected to IB Live account. | 2014-01-07 16:06:30 Next valid order ID: 4 | 2014-01-07 16:06:30 Next valid order ID: 4 | 2014-01-07 16:06:30 IB Account information received. | 2014-01-07 16:06:30 Connected to IB Live account. | 2014-01-07 16:06:30 Mapping EMD-201403-GLOBEX to EMDH4. Service code: cme | 2014-01-07 16:06:30 SC Exchange Data - Starting real-time market data updates for: EMDH4 | 2014-01-07 16:06:30 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-01-07 16:06:30 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-01-07 16:06:30 HD Request # 48 - Downloading Intraday chart data for EMD-201403-GLOBEX to the file EMD-201403-GLOBEX.scid. Service: cme | 2014-01-07 16:06:30 HD Request # 48 - Download start Date-Time: 2014-01-07 16:06:31.0 | 2014-01-07 16:06:30 HD Request # 48 - Using server: scdf2.sierracharts.com port 10149 | 2014-01-07 16:06:30 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-01-07 16:06:30 Mapping NQ-201403-GLOBEX to NQH4. Service code: cme | 2014-01-07 16:06:30 SC Exchange Data - Starting real-time market data updates for: NQH4 | 2014-01-07 16:06:30 Mapping ES-201403-GLOBEX to ESH4. Service code: cme | 2014-01-07 16:06:30 SC Exchange Data - Starting real-time market data updates for: ESH4 | 2014-01-07 16:06:30 SC Market Stats - Starting real-time market data updates for: $TICK | 2014-01-07 16:06:30 SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 | 2014-01-07 16:06:30 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-01-07 16:06:30 The network socket is connected. | 2014-01-07 16:06:30 SC Exchange Data: Connected to server. | 2014-01-07 16:06:30 SC Exchange Data: Sending logon request message. | 2014-01-07 16:06:30 The network socket is connected. | 2014-01-07 16:06:30 HD Request # 48 - Sending historical data logon request message. | 2014-01-07 16:06:30 Mapping YM-201403-ECBOT to YMH4. Service code: cbot | 2014-01-07 16:06:30 SC Exchange Data - Starting real-time market data updates for: YMH4 | 2014-01-07 16:06:30 The network socket is connected. | 2014-01-07 16:06:30 SC Market Stats: Connected to server. | 2014-01-07 16:06:30 HD Request # 48 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-01-07 16:06:30 SC Market Stats: Sending logon request message. | 2014-01-07 16:06:30 HD Request # 48 - Decompressing data. | 2014-01-07 16:06:31 HD Request # 48 - Receiving Intraday data for EMD-201403-GLOBEX starting at 2014-01-07 16:06:31 | 2014-01-07 16:06:31 The network socket for historical data has been closed. | 2014-01-07 16:06:31 HD Request # 48 - Received 4 records from 2014-01-07 16:06:31 to 2014-01-07 16:06:31 (0.0 seconds) and wrote 0 records for EMD-201403-GLOBEX | 2014-01-07 16:06:31 HD Request # 48 - Intraday download COMPLETE for EMD-201403-GLOBEX | 2014-01-07 16:06:31 Real-time Intraday chart data file updates started for EMD-201403-GLOBEX | 2014-01-07 16:06:31 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-01-07 16:06:31 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-01-07 16:06:31 SC Market Stats - Successfully connected. | 2014-01-07 16:06:31 Restarting real-time data updates for symbol: $TICK | 2014-01-07 16:06:31 HD Request # 49 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: cme | 2014-01-07 16:06:31 HD Request # 49 - Download start Date-Time: 2014-01-07 16:06:32.0 | 2014-01-07 16:06:31 HD Request # 49 - Using server: scdf1.sierracharts.com port 10149 | 2014-01-07 16:06:31 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-01-07 16:06:31 The network socket is connected. | 2014-01-07 16:06:31 HD Request # 49 - Sending historical data logon request message. | 2014-01-07 16:06:31 HD Request # 49 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-01-07 16:06:31 HD Request # 49 - Decompressing data. | 2014-01-07 16:06:31 HD Request # 49 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2014-01-07 16:06:32 | 2014-01-07 16:06:31 The network socket for historical data has been closed. | 2014-01-07 16:06:31 HD Request # 49 - Received 4 records from 2014-01-07 16:06:32 to 2014-01-07 16:06:32 (0.0 seconds) and wrote 0 records for NQ-201403-GLOBEX | 2014-01-07 16:06:31 HD Request # 49 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2014-01-07 16:06:31 Real-time Intraday chart data file updates started for NQ-201403-GLOBEX | 2014-01-07 16:06:31 HD Request # 50 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: cme | 2014-01-07 16:06:31 HD Request # 50 - Download start Date-Time: 2014-01-07 16:06:32.0 | 2014-01-07 16:06:31 HD Request # 50 - Using server: scdf2.sierracharts.com port 10149 | 2014-01-07 16:06:31 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-01-07 16:06:31 The network socket is connected. | 2014-01-07 16:06:31 HD Request # 50 - Sending historical data logon request message. | 2014-01-07 16:06:31 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-01-07 16:06:31 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-01-07 16:06:31 SC Exchange Data - Successfully connected. | 2014-01-07 16:06:31 Restarting real-time data updates for symbol: EMD-201403-GLOBEX -> EMDH4 | 2014-01-07 16:06:31 Restarting real-time data updates for symbol: ES-201403-GLOBEX -> ESH4 | 2014-01-07 16:06:31 Restarting real-time data updates for symbol: NQ-201403-GLOBEX -> NQH4 | 2014-01-07 16:06:31 Restarting real-time data updates for symbol: YM-201403-ECBOT -> YMH4 | 2014-01-07 16:06:31 HD Request # 50 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-01-07 16:06:31 HD Request # 50 - Decompressing data. | 2014-01-07 16:06:31 HD Request # 50 - Receiving Intraday data for ES-201403-GLOBEX starting at 2014-01-07 16:06:32 | 2014-01-07 16:06:31 HD Request # 50 - Timestamp of first Intraday data file record written: 2014-01-07 16:06:33 | 2014-01-07 16:06:31 The network socket for historical data has been closed. | 2014-01-07 16:06:31 HD Request # 50 - Received 2 records from 2014-01-07 16:06:32 to 2014-01-07 16:06:33 (1.0 seconds) and wrote 1 record for ES-201403-GLOBEX | 2014-01-07 16:06:31 HD Request # 50 - Intraday download COMPLETE for ES-201403-GLOBEX | 2014-01-07 16:06:31 Real-time Intraday chart data file updates started for ES-201403-GLOBEX | 2014-01-07 16:06:31 HD Request # 51 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-01-07 16:06:31 HD Request # 51 - Download start Date-Time: 2014-01-07 16:06:32.0 | 2014-01-07 16:06:31 HD Request # 51 - Using server: ds3.sierracharts.com port 10149 | 2014-01-07 16:06:31 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-01-07 16:06:31 The network socket is connected. | 2014-01-07 16:06:32 HD Request # 51 - Sending historical data logon request message. | 2014-01-07 16:06:32 HD Request # 51 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-01-07 16:06:32 HD Request # 51 - Decompressing data. | 2014-01-07 16:06:32 HD Request # 51 - Receiving Intraday data for $TICK starting at 2014-01-07 16:06:32 | 2014-01-07 16:06:32 HD Request # 51 - Timestamp of first Intraday data file record written: 2014-01-07 16:06:33 | 2014-01-07 16:06:32 The network socket for historical data has been closed. | 2014-01-07 16:06:32 HD Request # 51 - Received 2 records from 2014-01-07 16:06:32 to 2014-01-07 16:06:33 (1.0 seconds) and wrote 1 record for $TICK | 2014-01-07 16:06:32 Added 1 Time and Sales records to Intraday data file for $TICK after download. | 2014-01-07 16:06:32 HD Request # 51 - Intraday download COMPLETE for $TICK | 2014-01-07 16:06:32 Real-time Intraday chart data file updates started for $TICK | 2014-01-07 16:06:32 HD Request # 52 - Downloading Intraday chart data for YM-201403-ECBOT to the file YM-201403-ECBOT.scid. Service: cbot | 2014-01-07 16:06:32 HD Request # 52 - Download start Date-Time: 2014-01-07 16:06:31.0 | 2014-01-07 16:06:32 HD Request # 52 - Using server: scdf1.sierracharts.com port 10149 | 2014-01-07 16:06:32 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-01-07 16:06:32 The network socket is connected. | 2014-01-07 16:06:32 HD Request # 52 - Sending historical data logon request message. | 2014-01-07 16:06:32 HD Request # 52 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-01-07 16:06:32 HD Request # 52 - Decompressing data. | 2014-01-07 16:06:32 HD Request # 52 - Receiving Intraday data for YM-201403-ECBOT starting at 2014-01-07 16:06:31 | 2014-01-07 16:06:32 HD Request # 52 - Timestamp of first Intraday data file record written: 2014-01-07 16:06:33 | 2014-01-07 16:06:32 The network socket for historical data has been closed. | 2014-01-07 16:06:32 HD Request # 52 - Received 15 records from 2014-01-07 16:06:31 to 2014-01-07 16:06:34 (3.0 seconds) and wrote 2 records for YM-201403-ECBOT | 2014-01-07 16:06:32 HD Request # 52 - Intraday download COMPLETE for YM-201403-ECBOT | 2014-01-07 16:06:32 Real-time Intraday chart data file updates started for YM-201403-ECBOT | 2014-01-07 16:06:32 HD Request # 53 - Downloading Intraday chart data for EMD-201403-GLOBEX to the file EMD-201403-GLOBEX.scid. Service: cme | 2014-01-07 16:06:32 HD Request # 53 - Download start Date-Time: 2014-01-07 16:06:31.0 | 2014-01-07 16:06:32 HD Request # 53 - Using server: scdf2.sierracharts.com port 10149 | 2014-01-07 16:06:32 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-01-07 16:06:32 The network socket is connected. | 2014-01-07 16:06:32 HD Request # 53 - Sending historical data logon request message. | 2014-01-07 16:06:32 HD Request # 53 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-01-07 16:06:33 HD Request # 53 - Decompressing data. | 2014-01-07 16:06:33 HD Request # 53 - Receiving Intraday data for EMD-201403-GLOBEX starting at 2014-01-07 16:06:31 | 2014-01-07 16:06:33 The network socket for historical data has been closed. | 2014-01-07 16:06:33 HD Request # 53 - Received 4 records from 2014-01-07 16:06:31 to 2014-01-07 16:06:31 (0.0 seconds) and wrote 0 records for EMD-201403-GLOBEX | 2014-01-07 16:06:33 HD Request # 53 - Intraday download COMPLETE for EMD-201403-GLOBEX | 2014-01-07 16:06:33 Real-time Intraday chart data file updates started for EMD-201403-GLOBEX | 2014-01-07 16:06:33 HD Request # 54 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: cme | 2014-01-07 16:06:33 HD Request # 54 - Download start Date-Time: 2014-01-07 16:06:32.0 | 2014-01-07 16:06:33 HD Request # 54 - Using server: scdf1.sierracharts.com port 10149 | 2014-01-07 16:06:33 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-01-07 16:06:33 The network socket is connected. | 2014-01-07 16:06:33 HD Request # 54 - Sending historical data logon request message. | 2014-01-07 16:06:33 HD Request # 54 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-01-07 16:06:33 HD Request # 54 - Decompressing data. | 2014-01-07 16:06:33 HD Request # 54 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2014-01-07 16:06:32 | 2014-01-07 16:06:33 The network socket for historical data has been closed. | 2014-01-07 16:06:33 HD Request # 54 - Received 4 records from 2014-01-07 16:06:32 to 2014-01-07 16:06:32 (0.0 seconds) and wrote 0 records for NQ-201403-GLOBEX | 2014-01-07 16:06:33 HD Request # 54 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2014-01-07 16:06:33 Real-time Intraday chart data file updates started for NQ-201403-GLOBEX | 2014-01-07 16:06:33 Interactive Brokers: Requesting Trade Positions for account: XXXXXXX( I changed it) | 2014-01-07 16:06:35 IB: Requesting historical order fills for account XXXXXXX| 2014-01-07 16:06:35 Requesting market depth updates for: EMD-201403-GLOBEX if supported. | 2014-01-07 16:06:35 Requesting market depth updates for: ES-201403-GLOBEX if supported. | 2014-01-07 16:06:35 Requesting market depth updates for: NQ-201403-GLOBEX if supported. | 2014-01-07 16:06:35 Requesting market depth updates for: YM-201403-ECBOT if supported. | 2014-01-07 16:06:35 Interactive Brokers: Received Trade Positions download end message for account XXXXXXX | 2014-01-07 16:06:35 Interactive Brokers: Received Open orders end message. | 2014-01-07 16:06:35 |
| [2014-01-07 16:49:05] |
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You really need to contact Interactive Brokers about this: Message from IB: Connectivity between IB and Trader Workstation has been lost.. IB Error Code: 1100. Request ID: -1. | 2014-01-07 16:06:22
Message from IB: Connectivity between IB and Trader Workstation has been restored - data maintained.. IB Error Code: 1102. Request ID: -1. | 2014-01-07 However, the Sierra Chart data feeds should stay connected while you have lost connectivity to Trader Workstation so long as you do not select File >> Disconnect. We will see why they did not according to this log and resolve that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-07 17:29:12] |
| Peter Power - Posts: 70 |
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I definately have datefeed outage during the disconnect. After it connects I see the yellow message "downloading data" and then the green one stating that the data have been downloaded. Please let me know when you do resolve the situation. I will contact IB in meanwhile. |
| [2014-01-07 22:13:48] |
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Upon further examination of the log and some testing, the handling of the Sierra Chart data feed connections is working as expected. How long did you notice an outage for? You should not had any outage for any symbol that was coming from the Sierra Chart Real-time Futures Data Feed. After the connectivity was restored to Trader Workstation it is completely normal for the charts to download data but they would only be downloading like one second of data. We just did a test now where we were connected to Trader workstation and looking at the ES futures using the Sierra Chart Real-time Futures data feed and then we exited from Trader Workstation and the chart continued to update as expected. If you selected File >> Disconnect, then that would close the Sierra Chart data feed connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-07 22:14:33
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