Support Board
Date/Time: Tue, 04 Feb 2025 20:01:32 +0000
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| [2020-02-03 21:12:08] |
| User653176 - Posts: 1 |
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Im using Rithmic and I all my charts says are unknown symbols, also in the dom´s. They told this week was a new version of Sierra chart, that I have to download. I did it, but when the download ends, and try to restart the platform, pops me a message with and error and the platform doesn't open. Im using wine in my Macbook, for the last year and Sierra always worked correctly, what happens now?
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| [2020-02-03 22:15:36] |
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First we have discontinued technical support for Rithmic. Why do you use Rithmic? Is it for simulated trading? If you are doing live trading we recommend this service instead of Rithmic: Sierra Chart / Trading Technologies Futures Order Routing Service And running Sierra Chart on Wine is inherently unreliable. We cannot help with that. So you are facing here two serious issues. You are using Rithmic which is discontinued, and you are using an unreliable environment to run Sierra Chart on. No point in continuing, if you are insistent on either of these. Users should just take our advice. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-03 22:16:11
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