Support Board
Date/Time: Tue, 04 Feb 2025 18:39:38 +0000
Symbol is unknown
View Count: 634
| [2020-02-03 15:44:12] |
| J.A.Z - Posts: 6 |
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I am getting the orange box error stating "symbol is unknown" and no current data( bids/ offers) are showing within the DOM or charts. I have verified: 1. my account payments are up-to-date 2. the trade/ data services info is correct and the box is green 3. the symbols are correct (The symbols I'm using are: F.US.EPH20, F.US.YMH20, F.US.GCEJ20) What is the next item I need to check, verify or change? Thank you. |
| [2020-02-03 21:01:00] |
| Sierra_Chart Engineering - Posts: 18246 |
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The Denali exchange data feed on your account did not renew probably due to an insufficient balance. You need to add credit to your account and reactivate the data feed here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices&UserID=163377 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-04 01:25:05] |
| J.A.Z - Posts: 6 |
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Thank you, this was the issue and it is now resolved. Again, thank you very much.
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