Support Board
Date/Time: Tue, 04 Feb 2025 17:51:49 +0000
No data
View Count: 679
| [2020-01-27 14:51:14] |
| Dennis B. - Posts: 286 |
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Running 3 instances of SC, data coming in fine on 2 but not on one instance. Upgraded to ver.2038 over weekend. Everything running good last week on 2027. Using Denali feed.
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| [2020-01-27 15:17:29] |
| RogerT - Posts: 10 |
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I'm experiencing the same issue, running 3 instances on same PC was working fine last week, i'm on 2028
Date Time Of Last Edit: 2020-01-27 15:19:49
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| [2020-01-27 15:23:51] |
| Dennis B. - Posts: 286 |
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Upgraded to ver.2039 no luck. Two instances work, the third one no.
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| [2020-01-27 15:57:45] |
| Dennis B. - Posts: 286 |
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If you download data to the non-working chart it fills it in immediately but that's it . Then no data comes in to update current prices.
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| [2020-01-27 17:09:10] |
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In regards to post 1 through 4, it is a CME requirement that you cannot access their data as a nonprofessional on more than two systems at a time. That is the reason. Otherwise, you need to pay them 110 USD/month per exchange (CME, CBOT, NYMEX, COMEX) In regards to post #5, start a new thread about this. We do not want to confuse things here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-27 17:10:02
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| [2020-01-27 17:22:35] |
| Dennis B. - Posts: 286 |
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Never had this problem with IQ feed. Is this something new ? I'm not using two computers, just one computer with 3 instances of SC. Is this just the SC data feed ?
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| [2020-01-27 17:33:35] |
| Sierra_Chart Engineering - Posts: 18246 |
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The way that Sierra Chart limits the number of systems you are using is per connection. If you want to use the data feed multiple times on the same computer as you do with IQ Feed, then you can only have up to two external connections on that system, and then you share the data among installed instances on the same computer using the methods documented here: Using DTC Server for Data and Trading in Another Sierra Chart Instance So this is still supported in the same way as IQ Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-27 18:18:28] |
| Dennis B. - Posts: 286 |
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I'm no IT guy, can't figure this out. Please call. Will pay for phone time.
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| [2020-01-27 20:27:01] |
| Dennis B. - Posts: 286 |
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Tried to follow your instructions but the third instance will not update, strange, all last week no problem.
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| [2020-01-27 20:51:22] |
| Sierra_Chart Engineering - Posts: 18246 |
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If you are willing to pay for the remote assistance support then we will have someone call. However, not until tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-27 20:51:33
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| [2020-01-27 20:55:17] |
| John - SC Support - Posts: 37710 |
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Let us know when would be a good time to call tomorrow. Also, make sure your phone number is correct here, as that is the number we will call: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-27 21:01:25] |
| Dennis B. - Posts: 286 |
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Call me between 9 and 10 am eastern standard time. Phone number is correct.
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| [2020-01-28 15:02:10] |
| John - SC Support - Posts: 37710 |
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Called the customer and found they had 3 separate installations of Sierra Chart. Setup the first instance as the DTC Server and the third instance as a DTC - Sub Instance. The customer is getting data just fine now in all 3 instances. Also explained the need to connect to his funded trading account at the beginning of each month, as he does not trade through Sierra Chart. For reference, here is the information in our documentation: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-28 15:42:42] |
| Dennis B. - Posts: 286 |
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Big shout out to John for help on this issue !! Thank you very much. All instances working fine now.
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