Support Board
Date/Time: Tue, 04 Feb 2025 14:36:04 +0000
Issues with Depth of Market
View Count: 650
| [2020-01-23 00:19:38] |
| User448728 - Posts: 25 |
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Dear SC Team 01/20/2020: I bought the depth of market for the nymex and the broker sees the order of my transaction. Since Monday the charts are standing still and the price isn't moving any more. Software Login or Data Feed Connection Problem => I tried this description for solving the problem but it doesn't work for me. Please have a look at the attached log file: Software version: 1997 64-bit | 2020-01-22 20:23:25.454 Usage end date: 2021-01-24 | 2020-01-22 20:23:25.454 Enabled for: Advanced Features 2. | 2020-01-22 20:23:25.454 Enabled for: Sierra Chart Historical Data Service. | 2020-01-22 20:23:25.454 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-22 20:23:25.454 Current selected Data/Trading service: GAIN Capital/OEC | 2020-01-22 20:23:25.454 Custom symbol settings values: disabled | 2020-01-22 20:23:25.454 Chart Update Interval: 500 | 2020-01-22 20:23:25.454 Intraday Data Storage Time Unit: 0 | 2020-01-22 20:23:25.454 Time Zone: +01:00:00 (UTC+01DT+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-01-22 20:23:25.454 2020-01-22 20:23:25 Local computer time | 2020-01-22 20:23:25.454 2020-01-22 19:23:25 Local computer time in UTC | 2020-01-22 20:23:25.454 2020-01-22 20:23:25 Local computer time in SC Time Zone | 2020-01-22 20:23:25.454 2020-01-22 19:10:27 Server time in UTC | 2020-01-22 20:23:25.454 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-22 20:23:25.454 Program path: C:\SierraChart\ | 2020-01-22 20:23:25.454 Data Files path: C:\SierraChart\Data\ | 2020-01-22 20:23:25.454 OS Version Number: 10.0 | 2020-01-22 20:23:25.455 Locale Setting: C | 2020-01-22 20:23:25.455 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-01-22 20:23:25.455 File >> Disconnect selected. | 2020-01-22 20:23:28.983 GAIN Capital FIX Trading: DisconnectFIX called. | 2020-01-22 20:23:28.984 GAIN Capital FIX Trading: Sending a Logout message. | 2020-01-22 20:23:28.984 GAIN Capital/OEC | Disconnected from the trading server. | 2020-01-22 20:23:28.989 GAIN Capital FIX Trading socket (1) | Write in progress. Shutdown being delayed. | 2020-01-22 20:23:28.989 GAIN Capital FAST Data: Sent a Logout message. | 2020-01-22 20:23:28.989 GAIN Capital/OEC | Disconnected. | 2020-01-22 20:23:28.990 GAIN Capital FIX Trading socket (1) | Write has completed. Shutdown being performed. | 2020-01-22 20:23:29.116 GAIN Capital FIX Trading socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-22 20:23:29.116 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2020-01-22 20:23:29.120 GAIN Capital FIX Trading socket (1) | Closed. | 2020-01-22 20:23:29.120 GAIN Capital FAST Data socket (2) | Socket gracefully closed by remote side. | 2020-01-22 20:23:29.131 GAIN Capital FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2020-01-22 20:23:29.131 GAIN Capital FAST Data socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-01-22 20:23:29.131 GAIN Capital FAST Data socket (2) | Closed. | 2020-01-22 20:23:29.131 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2020-01-22 20:23:29.131 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2020-01-22 20:23:29.487 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2020-01-22 20:23:29.672 GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2020-01-22 20:23:29.672 GAIN Capital FIX Trading: Connected to FIX server. | 2020-01-22 20:23:29.816 GAIN Capital FIX Trading | Sending the Logon message. LocalCompID=SHajek8250 | 2020-01-22 20:23:30.015 GAIN Capital FIX Trading | Connected to trading server. | 2020-01-22 20:23:30.472 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2020-01-22 20:23:30.472 GAIN Capital FAST Data socket (2) | Creating socket. | 2020-01-22 20:23:30.473 GAIN Capital FAST Data socket (2) | Connecting to IP: 64.94.37.222. | 2020-01-22 20:23:30.473 GAIN Capital FAST Data: Sent the Hello message. | 2020-01-22 20:23:30.606 GAIN Capital FAST Data: Sent the Logon message. | 2020-01-22 20:23:30.750 GAIN Capital/OEC | Connected to data and trading server. | 2020-01-22 20:23:30.926 Triggering next historical data download in queue. | 2020-01-22 20:23:30.926 Triggering next historical data download in queue. | 2020-01-22 20:23:30.926 Triggering next historical data download in queue. | 2020-01-22 20:23:30.927 Triggering next historical data download in queue. | 2020-01-22 20:23:30.927 GAIN Capital/OEC | Starting real-time market data updates for: GCLG20. ID: 1 Service code: oec | 2020-01-22 20:23:30.927 GAIN Capital/OEC | Requesting security definition data for: GCLG20. ID: 1 | 2020-01-22 20:23:30.927 Added historical Intraday data request for GCLG20 to the queue. | 2020-01-22 20:23:30.927 Intraday data recording state for symbol GCLG20 is set to download 'Pending'. | 2020-01-22 20:23:30.927 GAIN Capital/OEC | Starting real-time market data updates for: GCLF20. ID: 2 Service code: oec | 2020-01-22 20:23:30.927 GAIN Capital/OEC | Requesting security definition data for: GCLF20. ID: 2 | 2020-01-22 20:23:30.928 Added historical Intraday data request for GCLF20 to the queue. | 2020-01-22 20:23:30.928 Intraday data recording state for symbol GCLF20 is set to download 'Pending'. | 2020-01-22 20:23:30.928 Delaying start of download for GCLG20 | 2020-01-22 20:23:30.931 GAIN Capital/OEC | Starting real-time market data updates for: GCLH20. ID: 3 Service code: oec | 2020-01-22 20:23:31.050 GAIN Capital/OEC | Requesting security definition data for: GCLH20. ID: 3 | 2020-01-22 20:23:31.050 Added historical Intraday data request for GCLH20 to the queue. | 2020-01-22 20:23:31.050 Intraday data recording state for symbol GCLH20 is set to download 'Pending'. | 2020-01-22 20:23:31.050 Triggering next historical data download in queue. | 2020-01-22 20:23:31.051 Symbol Error - GCLG20 is unknown, unavailable, or improperly formatted. FIX reject reason: Contract is expired. | 2020-01-22 20:23:31.091 Symbol Error - GCLG20 is unknown, unavailable, or improperly formatted. FIX reject reason: Contract is expired. | 2020-01-22 20:23:31.091 Symbol Error - GCLF20 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2020-01-22 20:23:31.148 Symbol Error - GCLF20 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2020-01-22 20:23:31.218 HD Request # 7 | Downloading Intraday chart data for GCLG20 to the file GCLG20.scid. Service: nymex | 2020-01-22 20:23:31.251 HD Request # 7 | Download start date-time: 2020-01-21 20:29:54.000 | 2020-01-22 20:23:31.262 HD Request # 7 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-01-22 20:23:31.262 Socket (3) | Creating socket. | 2020-01-22 20:23:31.262 Socket (3) | Connecting to IP: 8.18.161.133. | 2020-01-22 20:23:31.262 HD Request # 7 | Setting DTC encoding to Binary VLS | 2020-01-22 20:23:31.543 HD Request # 7 | Sending historical data logon request message. | 2020-01-22 20:23:31.543 HD Request # 7 | Requesting Intraday data. Start date-time: 2020-01-21 20:29:54. Record interval: 0. Symbol: CLG20 | 2020-01-22 20:23:31.676 HD Request # 7 | Decompressing data. | 2020-01-22 20:23:31.808 HD Request # 7 | Receiving Intraday data for GCLG20 starting at 2020-01-21 20:29:54 | 2020-01-22 20:23:31.809 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-22 20:23:31.809 Historical data download thread signaled to stop. | 2020-01-22 20:23:31.809 HD Request # 7 | Received 1 record from 2020-01-21 20:29:54.000 to 2020-01-21 20:29:54.000 (0.0 seconds) and wrote 0 records for GCLG20 | 2020-01-22 20:23:31.809 HD Request # 7 | Completion time: 0s | 2020-01-22 20:23:31.810 HD Request # 7 | Intraday data download complete for GCLG20. Unique request ID: 6 | 2020-01-22 20:23:31.810 Removed historical data download ID 6 | 2020-01-22 20:23:31.810 Real-time Intraday chart data file updates started for GCLG20 | 2020-01-22 20:23:31.810 Intraday chart data file opened for GCLG20 | 2020-01-22 20:23:31.810 Triggering next historical data download in queue. | 2020-01-22 20:23:31.810 HD Request # 8 | Downloading Intraday chart data for GCLF20 to the file GCLF20.scid. Service: nymex | 2020-01-22 20:23:31.810 HD Request # 8 | Download start date-time: 2019-12-19 20:29:48.000 | 2020-01-22 20:23:31.820 HD Request # 8 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2020-01-22 20:23:31.820 Socket (4) | Creating socket. | 2020-01-22 20:23:31.821 Socket (4) | Connecting to IP: 8.18.161.135. | 2020-01-22 20:23:31.821 Socket (3) | Socket gracefully closed by remote side. | 2020-01-22 20:23:31.941 Socket (3) | Closed. | 2020-01-22 20:23:31.941 HD Request # 8 | Setting DTC encoding to Binary VLS | 2020-01-22 20:23:32.103 HD Request # 8 | Sending historical data logon request message. | 2020-01-22 20:23:32.103 HD Request # 8 | Requesting Intraday data. Start date-time: 2019-12-19 20:29:48. Record interval: 0. Symbol: CLF20 | 2020-01-22 20:23:32.237 HD Request # 8 | Decompressing data. | 2020-01-22 20:23:32.377 HD Request # 8 | Receiving Intraday data for GCLF20 starting at 2019-12-19 20:29:48 | 2020-01-22 20:23:32.377 Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-22 20:23:32.377 Historical data download thread signaled to stop. | 2020-01-22 20:23:32.386 HD Request # 8 | Received 1 record from 2019-12-19 20:29:48.000 to 2019-12-19 20:29:48.000 (0.0 seconds) and wrote 0 records for GCLF20 | 2020-01-22 20:23:32.386 HD Request # 8 | Completion time: 1s | 2020-01-22 20:23:32.386 HD Request # 8 | Intraday data download complete for GCLF20. Unique request ID: 7 | 2020-01-22 20:23:32.386 Removed historical data download ID 7 | 2020-01-22 20:23:32.386 Real-time Intraday chart data file updates started for GCLF20 | 2020-01-22 20:23:32.386 Intraday chart data file opened for GCLF20 | 2020-01-22 20:23:32.386 Triggering next historical data download in queue. | 2020-01-22 20:23:32.386 Delaying start of download for GCLH20 | 2020-01-22 20:23:32.387 Socket (4) | Socket gracefully closed by remote side. | 2020-01-22 20:23:32.508 Socket (4) | Closed. | 2020-01-22 20:23:32.508 Requesting market depth updates for: GCLH20 if supported. | 2020-01-22 20:23:35.920 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2020-01-22 20:23:36.113 HD Request # 9 | Downloading Intraday chart data for GCLH20 to the file GCLH20.scid. Service: oec | 2020-01-22 20:23:36.238 HD Request # 9 | Download start date-time: 2020-01-22 20:12:44.000 | 2020-01-22 20:23:36.239 HD Request # 9 | Using server: ds4.sierracharts.com port 10149 | 2020-01-22 20:23:36.239 Socket (3) | Creating socket. | 2020-01-22 20:23:36.239 Socket (3) | Connecting to IP: 192.81.56.146. | 2020-01-22 20:23:36.239 HD Request # 9 | Setting DTC encoding to Binary VLS | 2020-01-22 20:23:36.502 HD Request # 9 | Sending historical data logon request message. | 2020-01-22 20:23:36.502 HD Request # 9 | Requesting Intraday data. Start date-time: 2020-01-22 20:12:44. Record interval: 0. Symbol: GCLH20 | 2020-01-22 20:23:37.110 HD Request # 9 | Decompressing data. | 2020-01-22 20:23:37.577 HD Request # 9 | Receiving Intraday data for GCLH20 starting at 2020-01-22 20:12:44 | 2020-01-22 20:23:38.252 HD Request # 9 | Timestamp of first Intraday data file record written: 2020-01-22 20:12:44 | 2020-01-22 20:23:38.254 Historical data download thread signaled to stop. | 2020-01-22 20:23:38.258 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-22 20:23:38.258 HD Request # 9 | Received 9661 records from 2020-01-22 20:12:44.000 to 2020-01-22 20:23:34.009 (10.8 minutes) and wrote 9660 records for GCLH20 | 2020-01-22 20:23:38.259 Added 33 Time and Sales records to Intraday data file for GCLH20 after download. | 2020-01-22 20:23:38.270 HD Request # 9 | Completion time: 2s | 2020-01-22 20:23:38.281 HD Request # 9 | Intraday data download complete for GCLH20. Unique request ID: 8 | 2020-01-22 20:23:38.281 Removed historical data download ID 8 | 2020-01-22 20:23:38.281 Real-time Intraday chart data file updates started for GCLH20 | 2020-01-22 20:23:38.281 Intraday chart data file opened for GCLH20 | 2020-01-22 20:23:38.281 Triggering next historical data download in queue. | 2020-01-22 20:23:38.281 Socket (3) | Socket gracefully closed by remote side. | 2020-01-22 20:23:38.376 Socket (3) | Closed. | 2020-01-22 20:23:38.376 Opened cached Intraday file: C:\SierraChart\Data\GCLH20.scid | 2020-01-22 20:23:42.661 |
| [2020-01-23 09:42:04] |
| Sierra_Chart Engineering - Posts: 18240 |
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Gain Capital has a serious ongoing problem with their market data feed: Announcement Regarding Gain Capital As a solution to the problem what we are doing is providing users at no cost for the next two months, the Denali exchange data feed: Denali Exchange Data Feed The cost of exchange fees still has to be paid but if you are a new user of this feed, those fees are free until next month. We will go through the process to set this feed up for you. The first thing is we are sending you an email, at the email address on your Sierra Chart account, with links to agreements that need to be completed. Complete those and let us know when done. Let us know if you require market depth data or not within Sierra Chart so we can activate the appropriate exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-23 09:42:29
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| [2020-01-23 13:02:07] |
| User448728 - Posts: 25 |
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Dear Sierra Chart Engineering Team Thank you for the link (Announcement Regarding Gain Capital) -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Post #48(copied): [2020-01-22 11:58:59] #48 Sierra Chart Engineering [Direct Messages] - Posts: 80458 | Ending Date: 2020-06-09 The Gain Capital historical data is now shut down due to the source feed problem from Gain Capital. It is down for all users at this time. We are going to be discussing this data feed matter today or tomorrow with Gain Capital after additional technical review and we will make a decision how to proceed. -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Please give me a shout when negotiation with Gain Capital is over (supporting Gain Capital YES/NO = ?) My Broker is Stage 5 and I have the Gain Capital Data Feed, what would be the consequences after March 1, 2020 for me? Please give me a solution for my case. Kind regards SPH |
| [2020-01-23 23:58:56] |
| Sierra_Chart Engineering - Posts: 18240 |
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Gain Capital has resolved the problem and support for Gain Capital remains for the time being. If you are with Stage 5 they are fully supporting this service that you can migrate over to when/if you are ready: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-24 03:51:50
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