Support Board
Date/Time: Mon, 25 Nov 2024 03:59:52 +0000
CTS T4 - Cannot download data lower than minute without timeout...
View Count: 1248
| [2014-01-02 23:02:27] |
| esMike - Posts: 69 |
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I am trying to download data lower than one minute on a low bandwidth connection and it always times out like this... I can download minute data fine, but more detailed than that... A heartbeat timeout occurs. HD Request # 4 - Receiving Intraday data for ES.CME_20140300_ESH4.CME_Eq starting at 2013-12-09 18:00:00 | 2014-01-02 18:10:13 HD Request # 4 - Requesting historical Second data for ES.CME_20140300_ESH4.CME_Eq for 2013-12-11. | 2014-01-02 18:10:13 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-12-11 17:14:52 | 2014-01-02 18:11:07 HD Request # 4 - Requesting historical Second data for ES.CME_20140300_ESH4.CME_Eq for 2013-12-12. | 2014-01-02 18:11:07 CTS Historical FIX Session: No heartbeat messages received from server. Sent Test Request message to server. | 2014-01-02 18:12:11 There was an error reading data from SSL socket. SSL error: 5 WinErr: 10053 | 2014-01-02 18:13:17 Socket receive error: Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-01-02 18:13:17 Socket closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-01-02 18:13:17 The SSL socket was shut down successfully. | 2014-01-02 18:13:17 CTS Historical FIX Session: Socket connection was closed without any logout messages sent or received. | 2014-01-02 18:13:17 CTS Historical FIX Session: Disconnected. | 2014-01-02 18:13:17 Date Time Of Last Edit: 2014-01-02 23:14:10
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| [2014-01-02 23:18:38] |
| esMike - Posts: 69 |
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Here is a different variation that just occurred... I don't have this problem with DTN IQFeed or the Infinity Futures data feeds. CTS Historical FIX Session: No heartbeat messages received from server. Sent Test Request message to server. | 2014-01-02 18:15:09 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-12-11 17:14:59 | 2014-01-02 18:15:10 HD Request # 6 - Requesting historical Second data for ES.CME_20140300_ESH4.CME_Eq for 2013-12-12. | 2014-01-02 18:15:10 CTS Historical FIX Session: Disconnecting due to a loss of activity. No activity for at least 62 seconds. | 2014-01-02 18:16:19 CTS Historical FIX Session: Sending a Logout message. Text = No response received after Test Request. | 2014-01-02 18:16:19 The SSL socket was shut down successfully. | 2014-01-02 18:16:19 |
| [2014-01-02 23:18:48] |
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We do have a solution, but the solution does cost a little extra. You can use the Sierra Chart market data feed: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php Otherwise, we don't know really what we can do about this. It's not something we have any control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-02 23:46:00] |
| esMike - Posts: 69 |
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Thanks. I might consider it. Minute historic data is fine for what I need.
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| [2014-01-02 23:52:17] |
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If you only need one minute historical data, then what you need to do is select Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit >> 1 Minute. After this disconnect from the data feed and then reconnect with the commands on the File menu and then re-download the data in the chart with Edit >> Delete All Data and Download. For some background information, when you use our own data service, there is about a 4 to 5 minute timeout which is used on both the client and server-side to allow for communication problems. So it is very tolerant. It has been used now for nearly 10 years and works very well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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