Support Board
Date/Time: Mon, 25 Nov 2024 03:29:41 +0000
CBOE index data available during free trial, not available after I paid for Service Package 1
View Count: 1296
| [2014-01-02 16:13:19] |
| User41880 - Posts: 4 |
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Do I need to go to Service Package 3? Shouldn't this be included in "Standard Features"?
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| [2014-01-02 17:42:13] |
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What is the particular symbol you are having difficulty with? There are no symbol restrictions on package 1.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-02 23:25:11] |
| User41880 - Posts: 4 |
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VIX, VXV, and VVIX. My tickers for stocks works fine. IB Gateway, IB API, and SC are all updated to the latest version.
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 screenshot.png / V - Attached On 2014-01-02 23:24:58 UTC - Size: 328.84 KB - 413 views |
| [2014-01-03 00:13:55] |
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You need to use the proper symbols. Update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings You will see these symbols now listed under the "Indexes" list in File >> Find Symbol. You will notice to symbol contains the security type and exchange. This is necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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