Support Board
Date/Time: Mon, 25 Nov 2024 03:00:25 +0000
Timeframe for reviewing the data form
View Count: 1275
| [2014-01-01 10:56:53] |
| Peter Power - Posts: 70 |
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How long does it take for you to review the application form for getting SC data? I funded my account for datafeed and signed the application. |
| [2014-01-01 11:17:03] |
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We see you are using Zen-fire. At least that was the last service you were using. However, Sierra Chart has lost compatibility with Zen-Fire due to the changes made by Zen-Fire on their backend. So in order to get the data feed, it is necessary to get a successful connection to a supported trading service. In the agreement you say the broker is Interactive Brokers. Do you have a live trading account with Interactive Brokers? If so, we can approve this. If we cannot get this sorted out for you, we can issue you a refund for the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-01 11:17:37
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| [2014-01-01 11:20:55] |
| Peter Power - Posts: 70 |
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I am in the middle of the approval process for my new account with Interactive Brokers. That is why I chosed it in the form. I still have the Mirus account altough it will be closed next few days.
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| [2014-01-01 11:24:30] |
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If we approve the agreement now and you have already activated the market data feed feature, the billing will be effective at the time we approve the agreement. However, if you cannot connect to your Interactive Brokers live account, you will not get the live data feed. You will only get 10 minute delayed historical data. So it might be best to wait until you get the account opened. We can do whatever you want. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-01 11:27:30] |
| Peter Power - Posts: 70 |
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Ok I will wait then.
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| [2014-01-01 11:28:46] |
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Let us know here when you want us to activate it: http://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-01 11:44:29] |
| Peter Power - Posts: 70 |
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ok, thanx
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