Support Board
Date/Time: Mon, 25 Nov 2024 03:45:16 +0000
Symbal is unknown
View Count: 1655
| [2013-12-31 06:50:50] |
| Ziklag - Posts: 73 |
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Sometime last week this symbal stopped working having served me well for quite some time before ... what do I do? [CTS T4 (trading) SIM Server]. Symbol Error: CME_Eq-ES-CME_20140300_ESH4 is unknown, unavailable, or improperly formatted. | 2013-12-31 06:32:09 |
| [2013-12-31 07:14:15] |
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You are running an older unsupported version of Sierra Chart. This kind of problem when using CTS T4 has been resolved in our latest version which supports a FIX connection. There were problems with FIX in the past but these issues have gradually been resolved and further improvements are being made now by CTS. Therefore, please update to the latest version by selecting Help >> Download Current Version . After the update follow these instructions: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#UsingFIX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-31 07:14:55
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| [2014-01-02 06:33:27] |
| User19435 - Posts: 3 |
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Socket closed. No error. | 2014-01-02 06:30:41 The SSL socket was shut down successfully. | 2014-01-02 06:30:41 CTS Historical FIX Session: Socket connection was closed without any logout messages sent or received. | 2014-01-02 06:30:41 CTS Historical FIX Session: Disconnected. | 2014-01-02 06:30:41 |
| [2014-01-02 06:52:57] |
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On the Message Log window, press the Send for Analysis button so we get the entire Message Log. Once you send it, make a posting here that you did that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-02 11:07:41] |
| User19435 - Posts: 3 |
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I've sent ...
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| [2014-01-02 17:09:40] |
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Checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-02 17:12:27] |
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The most recent Message Log you sent looks good. You are connected to CTS T4 and got historical data. This symbol is the correct symbol as well. Are you having a problem currently? Also your computers Date and/or Time are not set accurately. It is off by about a minute. Refer to Help topic 38 http://www.sierrachart.com/index.php?l=helpdetails38.html for help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-02 17:13:06
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