Support Board
Date/Time: Tue, 04 Feb 2025 06:47:59 +0000
Unable to log in to Sierra Chart
View Count: 890
| [2019-12-12 20:12:22] |
| User467311 - Posts: 7 |
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I just finished setting up Sierra Chart and populated the fields in the "Data/Trade Service Settings" with my user name and password. When I click OK and the software loads my charts the connection window says NOT Connected. I have verifed the correct USER Name and Password are loaded. I get an additional window popup that states: Connection error message from service: CQGWebAPI|Market data logon unsuccessful. Server message: Username or password is incorrect.|..... Please advise. Date Time Of Last Edit: 2019-12-12 20:34:43
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| [2019-12-12 22:19:59] |
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Refer to #4 within this section: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-06 13:49:06] |
| User467311 - Posts: 7 |
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I am trying to login on another computer at another property I own. I am not logged in to my normal computer. I am getting a username/password error message. Please advise.
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| [2020-01-06 15:58:34] |
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The question we have is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: Software Login or Data Feed Connection Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-06 17:51:11] |
| User467311 - Posts: 7 |
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I have no problem logging in when home. I have a second computer at another property I own and am unable to login with despite having reinstalled the Sierra Chart software twice. I get a message saying "invalid Account Name or password". The issue is logging into Sierra Charts.... I am using the same login and password that I use on the other computer and to access this website. Please advise.
Date Time Of Last Edit: 2020-01-06 18:18:53
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| [2020-01-06 17:54:35] |
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It is not clear for us whether you have a problem logging into Sierra Chart or connecting to the external data/trading service. Let us know. We explain this in detail here: Software Login or Data Feed Connection Problem Are you able to get past the Sierra Chart login window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-06 17:54:47
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To post a message in this thread, you need to log in with your Sierra Chart account: