Support Board
Date/Time: Mon, 03 Feb 2025 17:08:27 +0000
Multiple Trading Account Using 1 Sierrachart data package
View Count: 826
| [2019-11-22 14:17:19] |
| Trader8188 - Posts: 20 |
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I setup 2 separate instances of Sierrachart in different folders. Inputed 2 different trading login details from 2 different brokers. The 2nd seperate instance does not display real time data or the ability to trade. Do I have to obtain another Sierrachart data package to trade my 2nd trading account? |
| [2019-11-22 17:34:25] |
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We see that you are setup with CQG in one installation, but we do not see a second trading account setup. What Trading service are you using in that second installation? Additionally, you have setup the Sierra Chart Exchange Data Feed with only 1 connection turned on. Therefore, you would only be able to get data on one installation at a time. Since you only have the Full CME Group with Market Depth enabled for your exchange, you would be better off using the Denali Exchange Data Feed, as that is cheaper and allows for 2 connections at the same time and does not have any symbol limits. Let us know if you want us to transfer you over to the Denali feed and whether this is something that you want done outside of market hours. Here is the documentation for the Denali Exchange Data Feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-22 17:35:22
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| [2019-11-22 17:47:46] |
| Trader8188 - Posts: 20 |
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I have another trading account with Global Futures, they have provided me with a CGQ login already. Please go ahead and transfer over to a Denali feed, you can do right away. |
| [2019-11-22 17:54:33] |
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Please complete the Market Data Agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-22 17:58:24
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| [2019-11-22 18:32:22] |
| Trader8188 - Posts: 20 |
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Market Data Agreements signed.
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| [2019-11-22 18:42:16] |
| SC Support - Posts: 1925 |
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We have de-activated the Sierra Chart Exchange Data Feed and we have activated the Denali Exchange Data Feed. Denali is active. The 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts' exchange has been internally activated, and will be renewed. This change will go in effect in approximately 3 minutes. If it does not, then restart Sierra Chart after that time. Thank you |
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