Support Board
Date/Time: Mon, 03 Feb 2025 13:56:37 +0000
download of chart data does not work this morning
View Count: 677
| [2019-11-15 08:40:00] |
| User786183 - Posts: 3 |
|
Dear Sirs, this morning download of historical data does not work. When opening a chart book, the system tries to download historical data (message on yellow background appears), but after a few seconds the message "download failed" appears. When opening Sierra Chart, the system connects without problems, charts are displayed but current data are not downloaded. Can you please resolve the problem ? Thank you. Best regards, Andreas Kilian |
| [2019-11-15 10:49:53] |
| User786183 - Posts: 3 |
|
Dear Sirs, Let me add that the download of forex chart data works perfectly, whereas the download of futures chart data does not work any more since yesterday. Please resolve this problem. With best regards, Andreas Kilian |
| [2019-11-15 13:50:12] |
| |
|
The problem is probably because you are running an older version of Sierra Chart. You must update to the current version following the instructions here: Software Download: Fast Update If there is missing data in the chart, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: