Support Board
Date/Time: Mon, 03 Feb 2025 10:16:50 +0000
Problem with connecting to data
View Count: 714
| [2019-11-04 21:17:04] |
| User434672 - Posts: 2 |
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I have problem with connection to my TopStepTrader account. I ask them about problem and they send me thiss e-mail. "I have looked up your $100K Trading Combine account and I can confirm that the account is set up correctly since I was able to successfully log into R|Trader with your credentials we have sent you via email. Since your $50K Trading Combine account is canceled and scheduled to close on 11/29, I believe when you log in it is still pointing towards your old account and not the current active $100K Trading Combine. In order to get this correct, you will have to contact Sierra Chart Support team to see how you can switch the account number. Unfortunately, that is outside the realms our support and we are not too sure how that works on their front end platform, therefore they would be the best one to assist in this matter. Can you help me with this problem? |
| [2019-11-05 12:48:34] |
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If you have a new account with TopStep Trader, then you would need to enter the Username and Password for that new account in Global Settings >> Data/Trade Service Settings. These are steps 8 and 9 of the following Setup Instructions: Rithmic Trading Platform Service: Setup Instructions Also refer to: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-05 15:42:07] |
| User434672 - Posts: 2 |
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I did it before and I still have this error from the Image.
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okno.png| [2019-11-06 02:37:45] |
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Follow the instructions here: Software Download: Fast Update And enable the option to "Install Optional Components" on the installer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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