Support Board
Date/Time: Mon, 03 Feb 2025 06:50:10 +0000
I can't connect to Sierra
View Count: 891
| [2019-10-28 16:22:17] |
| User864956 - Posts: 9 |
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Hello I replaced my broker EZFutures. My new broker is AMP Futures. I can't connect to Sierra. http://www.sierrachart.com/image.php?Image=1572279412402.png |
| [2019-10-28 17:15:33] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-28 18:08:28] |
| User864956 - Posts: 9 |
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Software version: 1941 32-bit | 2019-10-28 13:26:23.728 Usage end date: 2019-10-31 | 2019-10-28 13:26:23.728 Enabled for: Advanced Features. | 2019-10-28 13:26:23.728 Enabled for: Advanced Features 2. | 2019-10-28 13:26:23.728 Enabled for: Sierra Chart Historical Data Service. | 2019-10-28 13:26:23.728 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-28 13:26:23.728 Current selected Data/Trading service: GAIN Capital/OEC | 2019-10-28 13:26:23.728 Custom symbol settings values: enabled | 2019-10-28 13:26:23.728 Chart Update Interval: 500 | 2019-10-28 13:26:23.728 Intraday Data Storage Time Unit: 0 | 2019-10-28 13:26:23.728 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-10-28 13:26:23.728 2019-10-28 19:26:23 Local computer time | 2019-10-28 13:26:23.728 2019-10-28 17:26:23 Local computer time in UTC | 2019-10-28 13:26:23.728 2019-10-28 13:26:23 Local computer time in SC Time Zone | 2019-10-28 13:26:23.728 2019-10-28 16:06:29 Server time in UTC | 2019-10-28 13:26:23.728 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-10-28 13:26:23.728 Program path: C:\SierraChart\ | 2019-10-28 13:26:23.728 Data Files path: C:\SierraChart\Data\ | 2019-10-28 13:26:23.728 OS Version Number: 10.0 | 2019-10-28 13:26:23.729 Locale Setting: C | 2019-10-28 13:26:23.729 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-28 13:26:23.731 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2019-10-28 14:03:59.176 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2019-10-28 14:03:59.265 GAIN Capital FIX Trading socket (1) | Connecting to IP: 67.23.52.47. | 2019-10-28 14:03:59.265 GAIN Capital FIX Trading | Sending the Logon message. LocalCompID=LHarazi | 2019-10-28 14:03:59.629 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2019-10-28 14:04:00.187 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2019-10-28 14:04:00.187 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-28 14:04:00.187 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-28 14:04:00.187 GAIN Capital/OEC | Disconnected from the trading server. | 2019-10-28 14:04:00.187 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-28 14:04:00.187 GAIN Capital FIX Trading socket (1) | Closed. | 2019-10-28 14:04:00.187 GAIN Capital/OEC | Disconnected. | 2019-10-28 14:04:00.191 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-28 14:04:00.191 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2019-10-28 14:06:00.193 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2019-10-28 14:06:00.289 GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2019-10-28 14:06:00.290 GAIN Capital FIX Trading | Sending the Logon message. LocalCompID=LHarazi | 2019-10-28 14:06:00.671 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2019-10-28 14:06:01.215 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2019-10-28 14:06:01.215 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-28 14:06:01.215 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-28 14:06:01.215 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-28 14:06:01.216 GAIN Capital FIX Trading socket (1) | Closed. | 2019-10-28 14:06:01.216 GAIN Capital/OEC | Disconnected from the trading server. | 2019-10-28 14:06:01.216 GAIN Capital/OEC | Disconnected. | 2019-10-28 14:06:01.227 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-28 14:06:01.227 Date Time Of Last Edit: 2019-10-29 06:56:35
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| [2019-10-29 06:51:28] |
| User864956 - Posts: 9 |
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Can you please help me?
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| [2019-10-29 06:57:04] |
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Most likely your broker AMP set up your account on the CQG system. Therefore, follow the step-by-step instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-29 09:03:02] |
| User864956 - Posts: 9 |
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AMP connected me to Sierra and I Updated Sierra Chart to the current version following the Fast Update instructions. Now the price is stuck and does not move within the scale range as shown in the picture (look at the green arrows). http://www.sierrachart.com/image.php?Image=1572338969325.png |
| [2019-10-29 10:09:37] |
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Select Edit >> Translate Symbols to Current Service.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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