Support Board
Date/Time: Mon, 25 Nov 2024 01:35:15 +0000
Data feed cost confusion
View Count: 1333
| [2013-12-18 17:37:48] |
| bookert4 - Posts: 56 |
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Hello Support, I am attempting to set up the Sierra data feed with my Ameritrade service but I am not receiving the data. One situation I noticed is that the system seems to be asking for more credit. At this time, I only plan to use one platform for the data, why do I need to pay an additional 20.23 ? Please advise. Thank you, Bookert4 ( Scott ) |
| [2013-12-18 18:19:18] |
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Your account is enabled for the Sierra Chart Real-time and Historical Futures data feed. Is your Ameritrade account funded? It should have at least 500 USD in it. The 20.23USD that you see, is the additional balance you have on your account. Open up a futures chart in the copy of Sierra Chart connected to TD Ameritrade and then provide us a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log We will see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-18 18:43:41] |
| bookert4 - Posts: 56 |
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Thank you support, I need to talk to Ameritrade about my account first, I think the issue is there. Thank you !
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| [2013-12-18 19:09:50] |
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The requirement to have 500 USD in it, is not yet implemented. You should be able to get the data feed now. Please provide a copy of the Message Log after opening a futures chart, by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log We can get this sorted out for you now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-18 19:10:11
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| [2013-12-18 19:39:51] |
| bookert4 - Posts: 56 |
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Software version: 1062 | 2013-12-18 13:37:28 Usage end date: 2014-01-06 | 2013-12-18 13:37:28 Enabled for: Sierra Chart Historical Data Service. | 2013-12-18 13:37:28 Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. | 2013-12-18 13:37:28 Received 1 data feed usernames. | 2013-12-18 13:37:28 Allow Support for Sierra Chart Data Feeds is disabled. | 2013-12-18 13:37:28 Active service: TD Ameritrade | 2013-12-18 13:37:28 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-18 13:37:28 2013-12-18 13:37:28 Local computer clock time | 2013-12-18 13:37:28 2013-12-18 19:37:28 GMT time | 2013-12-18 13:37:28 2013-12-18 13:37:28 Time zone adjusted time | 2013-12-18 13:37:28 Time difference to server time: 2 seconds. | 2013-12-18 13:37:28 Program path: C:\SierraChart3\ | 2013-12-18 13:37:28 Data Files path: C:\SierraChart3\Data\ | 2013-12-18 13:37:28 OS Version Number: 6.1 | 2013-12-18 13:37:28 Checking for new symbol settings for tda | 2013-12-18 13:37:28 Connecting to TD Ameritrade... | 2013-12-18 13:37:33 Logging in... (Step 1 of 3) | 2013-12-18 13:37:33 TD Ameritrade: Authorized for streamer data. | 2013-12-18 13:37:35 TD Ameritrade: Getting streamer information. (Step 2 of 3) | 2013-12-18 13:37:35 TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) | 2013-12-18 13:37:35 TD Ameritrade: Connected. | 2013-12-18 13:37:35 TD Ameritrade - Starting real-time market data updates for: CME_NY-CL-CME_20140100_CLF4 | 2013-12-18 13:37:48 HD Request # 2 - Downloading Intraday chart data for CME_NY-CL-CME_20140100_CLF4 to the file CME_NY-CL-CME_20140100_CLF4.scid. Service: tda | 2013-12-18 13:37:48 HD Request # 2 - Last Date-Time in file: 2013-12-04 13:42:57.0 | 2013-12-18 13:37:48 HD Request # 2 - Requesting 14 days of historical Minute data. | 2013-12-18 13:37:48 HD Request # 2 - Error getting price history for CME_NY-CL-CME_20140100_CLF4. Error from server: Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2013-12-18 13:37:48 HD Request # 2 - Error downloading historical Intraday data for CME_NY-CL-CME_20140100_CLF4. The server returned an error. | 2013-12-18 13:37:48 HD Request # 2 - Received 0 records and wrote 0 records for CME_NY-CL-CME_20140100_CLF4 | 2013-12-18 13:37:48 HD Request # 2 - Intraday download COMPLETE for CME_NY-CL-CME_20140100_CLF4 | 2013-12-18 13:37:48 Real-time Intraday chart data file updates started for CME_NY-CL-CME_20140100_CLF4 | 2013-12-18 13:37:48 TD Ameritrade: Streamer request #7 sent. | 2013-12-18 13:37:49 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 01-3 | 2013-12-18 13:37:49 |
| [2013-12-18 19:56:50] |
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Two problems: 1. You need to follow step number 9 & 10 here: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions 2. You are not using the correct symbol. Open a chart through File >> Find Symbol. And it is going to be a requirement, that you have at least 500 USD in your TD Ameritrade account to get this data feed. This is a CME requirement that you have a funded trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-18 19:57:24
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| [2013-12-18 20:27:58] |
| bookert4 - Posts: 56 |
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Thank you
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