Support Board
Date/Time: Sun, 02 Feb 2025 22:09:25 +0000
Historical daily data not being downloaded to sub-instance, v1991
View Count: 862
| [2019-10-06 16:40:33] |
| T44 - Posts: 363 |
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Steps to reproduce. 1. Download historical intraday data of e.g. CL futures back to 2008 via CQG WebAPI and Sierra Historical Data. 2. Verify that I can open a 4444 day chart in the main instance, show all data back to '08. 3. File, New Instance (creates Instance 2 for the first time) 4. Load a continuous futures contract for CL back for 4444 days. Outcome - only data from the prompt month (CLX19) are displayed. 5. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/helpdetails6.html#h6.3 6. Follow instructions here: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading Outcome - only data from the prompt month (CLX19) are displayed in Instance 2, whereas instance 1 correctly gets all back data to 2008. |
| [2019-10-06 16:46:03] |
| T44 - Posts: 363 |
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In the main instance SierraChart/Data/ folder there are files beginning F.US.CLE***.dly (around 100KB each and for each month going back to 2008) In SierraChartInstance2/Data/ folder there is only F.US.CLEX19.dly even after attempting to re-download the data. Copying F.US.CLE*dly from Data to SierraChartInstance2/Data/ does not resolve the problem either (copying with all SC instances shut down). |
| [2019-10-06 16:48:34] |
| T44 - Posts: 363 |
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Re downloading gives the following type of message HD Request # 123 | Error downloading historical Daily data for CLN09. Historical data file not available for symbol. | 2019-10-06 11:47:35.138
Historical data download thread signaled to stop. | 2019-10-06 11:47:35.139 HD Request # 123 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLN09 | 2019-10-06 11:47:35.139 HD Request # 123 | Completion time: 0s | 2019-10-06 11:47:35.139 HD Request # 123 | Daily data download complete for CLN09. Unique request ID: 122 | 2019-10-06 11:47:35.139 Removed historical data download ID 122 | 2019-10-06 11:47:35.139 Quite clearly the data exists in the master instance (and got into the master instance via the same CQG + Sierra data feed originally). Date Time Of Last Edit: 2019-10-06 16:49:08
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| [2019-10-06 16:50:55] |
| T44 - Posts: 363 |
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It appears to be random which symbols download correctly. F.US.EP* has loaded correctly back to 2008 whereas F.US.NQ* has loaded only the prompt month (Z19). |
| [2019-10-06 17:44:28] |
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We see the reason for the problem. We will have this resolved by tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-06 19:29:55] |
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This is resolved in version 1996.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-06 21:07:13] |
| T44 - Posts: 363 |
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Appreciate the quick fix before the US Sunday afternoon open. Confirmed resolved in my case. Thanks again for the great software and support. |
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