Support Board
Date/Time: Sun, 02 Feb 2025 21:41:54 +0000
Trouble getting intraday data for several 2020 contracts
View Count: 661
| [2019-10-03 17:40:08] |
| User844383 - Posts: 40 |
|
I am trying to get intraday data for a couple of 2020 contracts. I can get daily historical data for both contracts, March 20 3 month Eurodollar, also May 20 Soymeal. I cannot get intraday however. If I hit delete data and download under edit I get 5 bars on the Soymeal 15 minute chart on the far left and it says download failed. When I delete and reload data on the Eurodollar I just get a blank chart if I am on the 15 minute chart. I was having the same trouble with the 2020 May beans for the last week but now it is fine. It does the same thing if I try any time frame other than daily. I am using Gain as my data feed and everything is fine on their OEC platform, no problems at all, except the platform sucks. I also have 30 contracts available through Gain but am only using 26. I know all about the 5 contract limit but had my broker up it to 30. I have no problems except for the 2020 contracts. Also I am using version 1966 of SC. I just upgraded to 1991 and having the same problem. Date Time Of Last Edit: 2019-10-04 14:06:06
|
| [2019-10-05 09:27:57] |
| |
|
We will take care of this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-05 09:42:15] |
| |
|
Tell us the exact symbol of the Eurodollar futures contract you are looking at.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-05 13:27:23] |
| User844383 - Posts: 40 |
|
GEH20 is the 3 month Eurodollar, and ZMK20 for the May bean meal
|
| [2019-10-06 02:04:09] |
| |
|
Ok we see what the problem is. This is now resolved. Full historical data will be available for these contracts Sunday evening. At that time re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-07 14:52:16] |
| User844383 - Posts: 40 |
|
I have the ZMK20 working fine on intraday, however the GEH20 only shows about 20 bars on the 15 minute chart. It is fine on the daily chart. I also deleted and reloaded the data and no change.
|
| [2019-10-07 19:33:22] |
| |
|
We see the reason for the problem and this is now resolved. Additionally: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And then: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-07 19:33:50
|
| [2019-10-07 19:49:59] |
| User844383 - Posts: 40 |
|
That worked, thanks for the help!!
|
To post a message in this thread, you need to log in with your Sierra Chart account: