Support Board
Date/Time: Sun, 02 Feb 2025 22:50:34 +0000
Error Connecting to Data or Trading Service
View Count: 597
| [2019-10-02 03:55:24] |
| User982025 - Posts: 5 |
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Is this something that you can assist with? Thanks. Software version: 1991 64-bit | 2019-10-01 23:50:52.295 Usage end date: 2019-10-29 | 2019-10-01 23:50:52.295 Enabled for: Advanced Features 2. | 2019-10-01 23:50:52.295 Enabled for: Sierra Chart Historical Data Service. | 2019-10-01 23:50:52.295 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-01 23:50:52.295 Current selected Data/Trading service: CTS T4 FIX | 2019-10-01 23:50:52.295 Custom symbol settings values: enabled | 2019-10-01 23:50:52.295 Chart Update Interval: 500 | 2019-10-01 23:50:52.295 Intraday Data Storage Time Unit: 0 | 2019-10-01 23:50:52.295 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-10-01 23:50:52.295 2019-10-01 23:50:52 Local computer time | 2019-10-01 23:50:52.295 2019-10-02 03:50:52 Local computer time in UTC | 2019-10-01 23:50:52.295 2019-10-01 23:50:52 Local computer time in SC Time Zone | 2019-10-01 23:50:52.295 2019-10-02 03:48:46 Server time in UTC | 2019-10-01 23:50:52.295 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-10-01 23:50:52.295 Program path: C:\SierraChart\ | 2019-10-01 23:50:52.295 Data Files path: C:\SierraChart\Data\ | 2019-10-01 23:50:52.295 OS Version Number: 10.0 | 2019-10-01 23:50:52.296 Locale Setting: C | 2019-10-01 23:50:52.296 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-01 23:50:52.297 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2019-10-01 23:52:30.430 CTS T4 FIX | Firm: 895 | 2019-10-01 23:52:30.430 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-10-01 23:52:31.083 CTS FIX socket (1) | Connecting to IP: 69.44.110.106. | 2019-10-01 23:52:31.084 CTS FIX: Connected to FIX server. | 2019-10-01 23:52:31.113 CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-10-01 23:52:31.320 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2019-10-01 23:52:31.451 CTS FIX: Received a Logout message. Text = Undetermined | 2019-10-01 23:52:31.452 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2019-10-01 23:52:31.452 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-01 23:52:31.452 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-01 23:52:31.452 CTS FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-10-01 23:52:31.452 CTS T4 FIX | Disconnected. | 2019-10-01 23:52:31.470 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2019-10-01 23:52:31.486 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-01 23:52:31.486 CTS FIX socket (1) | Closed. | 2019-10-01 23:52:31.486 |
| [2019-10-02 12:38:51] |
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We are not sure the cause of this: CTS FIX: Received a Logout message. Text = Undetermined | 2019-10-01 23:52:31.452
Maybe you need to follow the instructions here in regards to two factor authentication: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#2FactorAuthentication Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-02 12:39:36
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| [2019-10-03 03:13:17] |
| User982025 - Posts: 5 |
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Thank you. For now I disabled two factor authentication and I was able to connect to live data. Once I get everything set up I'll work on enabling 2FA again and generating the sierra password.
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