Support Board
Date/Time: Sun, 02 Feb 2025 12:56:59 +0000
Footprint chart candle and data issues
View Count: 1994
| [2019-08-28 18:19:35] |
| User187934 - Posts: 40 |
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I am having issues with footprint chart data and candle formation. My chart is not correlating to my colleague's chart. I have uploaded 2 images to illustrate. Image 1 is my faulty chart and Image 2 the correct chart. The 2 issues are: 1) The bid x ask volume on my chart is different 2) The candle formation on my chart is different as indicated by the yellow box drawn on both charts. On my colleague's chart 4 candles formed while only 1 candle formed on my chart. Our configurations are exactly the same, the data feed is the same and I have double checked that all the chart settings are the same. I have also tried deleting and re-adding the chart but the issue keeps recurring. What does seem to have an impact is turning Auto-Set from Data Feed on and off. When I change this setting and apply it the chart re-loads with different candle formations which correlate to the other chart but the bid x ask volumes are still different.The formation issue then recurs a few candles later. Thanks in advance |
 Image 1.jpg / V - Attached On 2019-08-28 18:14:34 UTC - Size: 214.5 KB - 2699 views Image 2.jpg / V - Attached On 2019-08-28 18:16:11 UTC - Size: 216.62 KB - 622 views |
| [2019-08-29 20:31:26] |
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Follow the instructions in this section here: Number Of Trades, Volume or Range Bar Charts Do Not Match Setting or Are Not Accurate or Are Inconsistent: General Information and Related Settings Definitely keep this setting unchecked: Auto-Set from Data Feed Both of you need to do this as well: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-29 20:32:54
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| [2019-09-03 07:58:04] |
| User187934 - Posts: 40 |
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Thank you. My intraday data storage time unit was set to 1 second instead of 1 tick. This sorted out the issue.
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